DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,078 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Here I am living in Groundhog Day second time in six weeks. My parcel was supposed to be delivered with a one hour time slot between 1229 and 1.29. At 12:29 I went into my kitchen where there is a window that I can see the road and the gate from and started watching. At 12:35 I get a message to say sorry we missed you. The driver was never at my address. The exact same thing happened six weeks ago. In that situation I was outside cutting my grass when apparently I was not in and he missed me. I recently sent a parcel to the other end of the country. The exact same thing happened there. The recipient received a message to say sorry we missed you whilst the whole time being in the house with dogs that bark at the slightest noise at the door! It would appear that DPD drivers don’t do what they’re paid to. They just say you’re not in Six weeks ago It resulted in my parcel being sent back to where it came from which is why I’ve re-ordered it now. I’m appalled at the same thing is happening again. I would advise you to pay a bit extra and use a different delivery service. DPD just aren’t up to the job. If he was at my address why is the pic just black? It’s daytime!”

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Posted 5 months ago

“Absolutely outrageous service from DPD. I was waiting for over an hour at my front door, yet the driver never showed up. To make matters worse, he took a photo of the building from the road and claimed that I missed the delivery. This is completely unacceptable and dishonest. I can't believe companies are still using such a terrible service. Avoid at all costs.”

Helpful Report

Posted 5 months ago

“Absolutely useless people including customer service. My address is correct I was at home they have my number. The driver delivered at rong place left out side door I went to the address the owner of the house showed me the cameras the driver leaves the parcel by the door takes a picture goes back pick up the parcel mark as delivered and drive off .me call customer service and they tried to blame me useless disgusting people”

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Posted 5 months ago

“Absolutely shocking - lies, ignorance of the area, laziness, what is going on? They're supposed to be delivering a phone on behalf of GiffGaff and I trust Giffgaff will cancel any agreement they have with DPD. I was in - looking out the window every few minutes, watching the progress on the DPD website and lo and behold sorry we missed you and a photo that I can only imagine was taken from the driver's seat across the road from a block of apartments that is down the road from me. And I cannot get through to a human being to resolve it. I thought DPD were pretty good but that idea has been shot to pieces.”

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Posted 5 months ago

“Paid for next day delivery. Order was picked up early by DPD from vendor, returned home from work the following day to find out the order hasn't arrived, called DPD to make sure it was coming and was assured by a customer service agent that contacted the local depot it would definitely arrive.... It absolutely didn't! Don't use DPD if you need something on time, or an honest answer from a customer service rep. 0 ☆”

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Posted 5 months ago

“Driver saw me,I waved at him and still he decided to deliver my package to a different floor. He wasn’t gentle at all. He threw the boxes on the floor.”

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Posted 5 months ago

“Worst delivery company in UK! Delivery driver couldn’t find my address and nobody contacted me. One lady confirmed my address and told me that someone will call me within 60mins. Nobody called. Another lady closed the conversation without any explanation because didn’t want to responded me. They told me to wait and wait again until they will be closed. I needed deliver my parcel today and everybody are pissing me off and trying get to rid of me. Worst company!!! Nobody never treated me as a client like that.”

Helpful Report

Posted 5 months ago

“Awful service and the online chat doesn't help. I have tried to have a parcel delivered 4 times, each time during the day when I am at work, I am given no warning or window for when the delivery will be made. Apparently they are unable to leave in a safe place, or with a neighbour or at a time that would actually suit me. If I had the choice I would never use this company as I dont understand how it can be so hard to deliver a parcel.”

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Posted 5 months ago

“everytime a DPD delivery is involved, they never show up at the door in Belgium, they only pretend they do, and afterwards deliver the pack to some shop for the customer to pick up. Worst service ever! to be avoided at all costs!!!!!”

Helpful Report

Posted 5 months ago

“Eurocentral Glasgow - driver Murray DPD sort your driver Murray out for the muirhead area of Glasgow. Over the last year for what ever reason Murray drives through my street and does not stop at my address (or take a picture of my door), he clicks I am not home (which I am. Captured on my cctv), then takes my parcel back to your base. Which I then have to wait on which can take several days to arrive. I have complained umpteen times/made complaints/spoke to eurocentral managers to be advised this will be dealt with. I can assure you this clearly hasn't been resolved the man still gets assigned my parcels and still does not deliver or attempt to deliver. Your services are shocking!! Sort this out.”

Helpful Report

Posted 5 months ago

“I find this company & it's couriers excellent service providers of goods in transit. Always on time for me, they keep me posted when my goods will arrive. Drivers pleasant & courteous, their vehicles very clean & tidy. Great standards.”

Helpful Report

Posted 5 months ago

“Why are the delivery men so RUDE!! I had a delivery today, man never said a word at the door, no hello nothing when I opened the door, he dump parcel down after taking picture in his hand, turn and walk off with bad attitude. Leaves a bad taste in your mouth when they are gone, especially when your not feeling too well. The firm needs to teach them some manners.”

Helpful Report

Posted 5 months ago

“Today is the second day I have waited for my parcel. Yesterday driver came, I buzzed the security door open for him twice but he didn't think to pull the door open and let himself in. The security door is in working order and undamaged. He took a pic of the door and left. Today, nobody even showed up at all and no pics were taken either. I just got a notification saying I had missed my delivery although I have been waiting throughout my allocated time. I would never choose DPD, its a shame the retailer chose them. I don't recommend them. They will mess you about silly. Save yourself the hassle, anger , frustration and waste of time waiting around for them.”

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Posted 5 months ago

“This company is disgraceful, Every time I have a parcel to be delivered, Same driver Gursharan , takes a picture of the tower block drives off . He can’t be bothered to take the lift , must be time . When you try to report him nothing gets done. Stay away from DPD , They condole it . I am a pensioner with a disability.”

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Posted 5 months ago

“This is the second time in a week this company has failed to bring the complete order. Because I refused delivery (as not complete) the driver threw a carpet shampooer at me. Fortunately I managed to stop it with my door. I have tried contacting them and they are absolutely impossible to reach”

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Posted 5 months ago

“Parcel from Amazon supposedly delivered to me by DPD today. It wasn't. I had to go hunting for it around the neighbouring houses (in a scattered rural community), and eventually found it on someone else's doorstep. No point in trying to complain to DPD - it wouldn't make any difference.”

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Posted 5 months ago

“Terrible experience. No attempt to deliver my package and reason I got was the address I put had 16 buildings on the street (the apartment number was filled in and each apartment bell has name tags). What was even stranger was they did not suggest a drop off point rather they sent the package back to the store I ordered from.”

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Posted 5 months ago

“It's a second package that was sent to me by dpd and it's also lost. "adresse is not clear". Have no problems with other companies. Worst customer support ever. Don't use by any circumstances. Just throw your package away - it's free and outcome is the same.”

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Posted 5 months ago

“Parcel never got delivered, driver reported they couldn’t find address, despite another DPD driver delivering an exact same parcel (1 of 2) that were being delivered from O2. Sham of a company, still waiting on parcel🤬”

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Posted 5 months ago

“If I could give 0 stars I would. Inept driver who couldn't find my address - more likely didn't bother to try and find my address - followed by an inept customer service handler who kept saying my delivery details were incomplete despite being told and being able to see all the details were complete and accurate on their own tracking system! Was told to contact sender which I did and they got the same (fictional) story bit were able to get them to call me to say delivery would either be made that evening or the following day. Low and behold, delivery not made that evening nor on the following day. DPD absolutely useless again and worse than that, total liars. Shocking.”

Helpful Report

Posted 5 months ago

DPD is rated 1.2 based on 5,078 reviews