DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,015 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Andrew P KIRK

340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel not delivered on selected date. They provided no information on tracking or reason as to the delay.”

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Posted 5 months ago

“WORST COMPANY THEY LOST MY WHOLE 30KG PACKAGE I HAD THE DRUVERS NAME AND EVERYTHING AND THEY DIDNT DO ANYTHING I LOST ALL MY CLOTHES NWVER USE THIS USELESS LOGISTICS COMPANY NEVER NEVER NEVER”

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Posted 5 months ago

“They say I have missed their delivery 2 days in a row - sending 2 separate pictures of doors that are not mine. Customer service is useless. Do NOT Use”

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Posted 5 months ago

“Extremely bad service, don't deliver the items, don't show at the address and send a note saying we missed you. If we call costumer service we have a rude, unprofessional . DPD you are a joke”

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Posted 5 months ago

“Absolutely awful company. The customer service support work from South Africa! With the manager telling saying she was too busy to talk to me after my parcel went missing! The South African lady that I spoke to really didn’t care where my parcel was. The pared was pet drugs which my dog needs for a brain tumour. Without them he will fit and possibly die. I paid for next day so I could take them on holiday with us. Instead they turned up 4 days later. The woman did not want to help, I was literally begging for help. South African customer service who were trying to call a depot in Leeds England! What the hell! The frustration was infuriating.”

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Posted 5 months ago

“Drivers doesn't even search for the right door”

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Posted 5 months ago

“Was upstairs in the bathroom , missed missed the driver , i contacted straight away and said i would have to wait 3 days for next delivery , just talked rubbish on the app , awful customer service”

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Posted 5 months ago

“Terrible company with incompetent people working, only received part of my delivery which was left on the neighbours because they couldn't find my door, you should not disturb people to leave delivery witch is not theirs unless people give authorisation for, no one wants to get disturb by an incompetent driver to take a delivery from a neighbour that we don't even know. Also they come second time with the rest of the delivery and again they couldn't find the door, what a waste of time, why don't you take all my items in one time instead of taking 2 times, it doesn't make any sense. What a incompetent from this company from management to drivers 😕”

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Posted 5 months ago

“Terrible service. Waited twice for a parcel to be collected then got told both times the driver had been and the parcel wasn’t ready. Utter rubbish. Customer service do nothing. Just say that they’ll let the depot know and call back. Then they don’t.”

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Posted 5 months ago

“Sat in all day waiting for a package to be collected for my daughter, Pushchair that needs repair. Original message from DPF saying will be between 10am & 5pm. Kept tracking and said later said it would be between 15.35 & 16.25. Driver never arrived. at 16.35 checked tracking it said they arrived and someone told them they had nothing to be collected. No idea where they went, it was not to us. Phoned DPD to contact driver and make sure he was reading correct address as it was in tracking notice, only to be told driver had finished for the day and nothing they can do. Very annoying had changed all our plans to be here for collection. Not even an offer to rearrange collection DPD lady just said sorry it is down to us to contact shop where my daughter bought the pram, who now have to contact Icandy, Icandy then have to contact DPD to re arrange??? When the actually mistake was DPD!!!!!! not good enough terrible customer service.”

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Posted 5 months ago

“My package was to collected from York train station, lost property. This did not happen, conflicting information. This was rearranged for collection Monday 24th June 2024. This was successful and photo sent. Delivery was to be Wednesday. Yes the driver arrived, 6pm. He searched for the item but could not find it. I agreed to wait for him returning later around 8.45pm. This did not happen. Next day I was told it was in the euro Central depot, Scotland. Thiscwould be dollevered today. Another day of waiting. Two phonecals. 1. Assured that it would come and the manager would phone me within the hour . Nope. 2. Call advised me package would now be delivered tomorrow. No time etc given, only heartless constant apology. I am now 3 days of waiting for a package, 1 pink backpack . 4 if you count the one last week. I am left anxious, angry and thinking thought of never getting this back. I ask one question, would you wait 3 days worrying about your package. Tracking Number 159768142243452”

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Posted 5 months ago

“Terrible. Drivers don't understand English. As for obliging- Zero points. Useless company.”

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Posted 5 months ago

“Worst company ever”

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Posted 5 months ago

“Terrible experience This was my first time ordering with dpd and it has been very bad and unpleasant. I ordered my package and it was supposed to come 2 days ago and I called them 4 times and every time they’re making excuses. And they even delivered the package to the wrong place.So I don’t know when my package will come now”

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Posted 5 months ago

“DPD did not make a single attempt to deliver my parcel. Karishma from customer service simply closed the chat window instead of helping to resolve the matter. My parcel is stuck at DPD, they neither try to deliver it nor return it.”

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Posted 5 months ago

“Dude had parked blocking an entire garage block so I asked why he didn't use one of the many free parking spaces. Cue abuse... 'F you, you C, I know where you live now, maybe I'll visit' Well I take that as a threat, so I am passing this to the police knowing that DPD will protect this violent thug. I was then told to 'smile more as I'm not cheerful enough' wtaf???, sort it out Registration number RX22 SYJ White Mercedes van”

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Posted 5 months ago

“FAO Phillip van registration YG68 BUV , thank you for abusing me calling me a knob head and and F….. and laughing whilst saying what job do I do !”

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Posted 5 months ago

“Supposedly Next Day delivery, DPD completely incompetant, lost at four different depo,s even within Birmingham Hub, is the excuse. unbelievable. Lost again excuse this has to be deliberate in my opinion, possibly because its a flag pole part used to support the England Flag. I wWOULS AVOID THIS COMPANY AT ALL COSTS IT SEEMS THEY CANNOT EVEN READ A SIMPLE ENGLISH ADDRESS. Now going to cancel order completely and will seek money back as a result of the company unable to deliver due to DPD incompetance.”

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Posted 5 months ago

“Had a delivery yesterday driver took a picture of my front door and left ,I have a ring doorbell and he never came up my garden path ,rearranged delivery for today same driver and my son took the parcel and when I got home from work and opened it instead of a new I phone I had a bar of soap ! Dpd just admitted on phone labels get switched either by driver or sorting office .i am absolutely livid people could do this”

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Posted 5 months ago

“wouldn’t give me my parcel even tho i proved it was my parcel. with my id with my name on the parcel!!!!!!!!!”

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Posted 5 months ago

DPD is rated 1.2 based on 5,015 reviews