DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,192 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,192 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a joke company. Vinted parcel was not available at the pickup point and when I contacted they are asking to tell the sender to contact them. Never ever ever use DPD again. Horrible company”

Helpful Report

Posted 6 months ago

“Package was damaged, had clearly been opened, some contents missing, and others damaged. DPD confirmed delivery photo showed packaged had been opened but refused to let me file a complaint, stating I had to contact the seller. This is 2nd time my parcel has been opened. Appalling service.”

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Posted 6 months ago

“Worst service, I got parcel from India and uk senders used DPD service 6 times, I never get delivery on time, every time delivery driver send notification we miss your delivery, we will attempt next day, don’t trust this service”

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Posted 6 months ago

“Literally the worst delivery company ever. They left my son's prescription milk in front of the lift door in my building, outside where it was stolen, shoved a package through my open bathroom window chipping the enamel on my bathtub and today delivered some packages and inexplicably took one to a collection point. It's too the point that I am not going to use companies that use DPD as a delivery service.”

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Posted 6 months ago

“They claimed to have delivered it when they haven't. Full stop, item stolen, no refunds, nothing. Basically thieves”

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Posted 6 months ago

“The DPD drivers has collected the wrong parcels (Parcelforce ones) from my local Post office, twice!!! £900 worth of my parcels (guitars) are now missing. I have been calling DPD every day for 2 weeks. The call center is USELESS, I was told different things every time I called. Eventualy 2 weeks later someone mentioned that I need to escalate the case with Parcelforce. DPD has still not returned my parcels, at this point it feels like theft. Absolutely infuriating!!!!”

Helpful Report

Posted 6 months ago

“3 deliveries - 3 days - 3 random Houses with different house names! No cards left at any house - photos taken from the end of random driveways. Despite hours on the phone over numerous calls - still arriving at random houses and leaving with my parcels - including a medication one to be kept cool!! Absolute joke! Now returning parcels to the senders because they’ve’attempted’ delivery! DRIVER GURKIRTAN NEEDS TO BE FIRED! And your management need to actually help people! I’ve called to advise what’s going on yet they still scan the package as 2 attempts and return it to the sender?? This is medication for my child and work supplies!!!!! I’m self employed and losing money because I have to cancel jobs! Fuming!!!! Absolutely no help! Why aren’t you sending your driver back out to do his job? 5.52pm attempt - scanned in the depot at 6.26. SEND HIM BACK!!! it’s not hard. But no, they’re sending it back to the sender! Poor management, poor service! AVOID!”

Helpful Report

Posted 6 months ago

“Waited in all day for a delivery between the hours of 15:37-16:37, only to receive a text at 16:35 saying the driver missed me. Nobody had attempted delivery as I was sat in the living room for the past two hours looking outside the window on my laptop. Furthermore, the photograph "outside" my property is that of a property that is least 1-1.5 mile away as we are on a new build estate. Urgent complaint made to Elaine Kerr (DPD CEO) as spoke to Customer Services who told me "This call isn't going anywhere, I'm going to hang up". Disgusting customer service.”

Helpful Report

Posted 6 months ago

“I recently had a frustrating experience with Currys and DPD regarding my order. I placed my order excitedly, but my experience quickly turned into a headache due to the delivery issues. Delivery Attempts: There were multiple delivery attempts made, but unfortunately, both were unsuccessful as I did not hear the doorbell during those attempts. I promptly rescheduled the delivery for a later date, only to find out that my parcel was held at the local DPD depot. Communication Issues: I called DPD for an update and was informed that they could not reach the local depot as no one was answering the phone. This lack of communication was concerning. I then rescheduled the delivery again, but once again, my parcel has not been sent out. Frustration with Service: I took two days off work specifically to be available for delivery, yet I continue to encounter delays and ineffective communication. I have called DPD multiple times and have received the same disappointing responses, leading me to question how DPD operates if their depots cannot communicate with the delivery teams. Overall, I am extremely disappointed with the level of service provided by both Currys and DPD. The ongoing issues have caused significant inconvenience, and if this situation is not resolved promptly, I will be forced to request a return to sender for a refund. I hope that others do not have to face similar challenges in their shopping experience.”

Helpful Report

Posted 6 months ago

“Was told my slot for my delivery was 11.24am to 12.24pm. Still waiting for someone called Gary to deliver my package and it’s now after 3pm!!!”

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Posted 6 months ago

“For some reason DPD drivers are unable to read. We've lived in our apartment for 4 years and not once has DPD been able to deliver to the correct address. Wasted multiple days off waiting only for the driver to not knock and say "we weren't in". Our address clearly says "flat" so why keep trying to deliver to a shop that is closed. Previously spoke to customer services but here we are with the same problem again. I wish suppliers states that used DPD so I could avoid them.”

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Posted 6 months ago

“DPD are a complete waste of time. They are impossible to contact so when things go wrong you cannot discuss the issue with them. I'd steer well clear of these cowboys”

Helpful Report

Posted 6 months ago

“Delivery driver never rings my bell, instead leaves my parcel in a public unsafe, unmonitored place, on a completely different floor to where I live for it to be stolen, huge sign with red writing says don't leave parcels there, he just ignores it and never delivers to my actual address/door, despite having the address and me being home. Ignores my notes in the safe space option which clearly states to do deliver to my door, and if I am not home leave it outside my door. This has happened over 17 times where he doesn't bother coming to my door.He has delivered to my actual address TWICE. He rings the bells of other flats to be let in, so he can leave it in the public place. Does not do his job properly!”

DPD 1 star review on 29th September 2024

Helpful Report

Posted 6 months ago

“Placed 3 orders now with Yamaha motorcycles for a new seat for my bike, they only use DPD for their deliveries. 1st order never arrived after 10 days. 2nd order was damaged. 3rd order has been delayed at their sorting office now for 10 days. Absolutely disgraceful company. Loiks like this order will have to be refunded again for non delivery / lost again and another order placed, which sadly will also still be via DPD as Yamaha don't use anyone else. I've been trying to obtain a new seat for my motorcycle now since mid July with DPD screwing every order up once it hits the UK. I now have a bike sat in the garage with no seat on it so have unable to ride it for over 2 months now. Worst delivery company ever. I'm sure some of the drivers are decent, but the warehouse and sorting is an absolute joke.”

Helpful Report

Posted 6 months ago

“Driver couldn't be bothered to get out of his van in the rain, so lied and said we weren't home even though I have ring doorbell to prove he hadn't even been. Customer service also lied, saying they had a picture of our house when he tried to deliver. Why would you take a picture for none delivery. They're so well known for this. Atrocious”

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Posted 6 months ago

“Driver stole my parcel and said he'd delivered it. Dpd now trying to sort it by texting driver.”

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Posted 6 months ago

“I have been waiting from 11:49/12:49 which was my delivery slot. It’s now 15:26. I called dpd and got the phone put down on my face. I had to call again and this time the agent was a little more helpful. My delivery needs to be refrigerated and I can’t stay at home all day waiting for it. I will never buy anything from anywhere that uses dpd as a delivery service”

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Posted 6 months ago

“Driver walked into my front garden took a pic and left!!! Never pressed doorbell or knocked on the door…”

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Posted 6 months ago

“Every thing i was told it would be delivered last Tuesday waited in then message came up sorry we missed you and the same today the van never turned up because i was checking the cameras out side the building and told it was at my local collection point told customer service that I was disabled and couldn’t pick it up they said they would phone me back never did surprise surprise nothing absolute joke very unhappy”

Helpful Report

Posted 6 months ago

“I have a disability and cannot get to the door quickly.The drivers often don't knock very loud or allow for this.They then push a card through giving tracking details which says they'll call again only they don't instead the tracking says it has to be picked up from a shop that isn't convenient to get to unless you drive.No possibility of arranging at date like other companies.”

Helpful Report

Posted 6 months ago

DPD is rated 1.1 based on 5,192 reviews