DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,014 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Andrew P KIRK

340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has become fashionable for dpd not to find your home and leave parcels with Royal Mail. And you're standing by the window waiting for that crazy delivery person and you get a text saying sorry we couldn't find you at home. And it happens all the time. It takes place in East London E16”

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Posted 1 month ago

“Didn’t even attempt to deliver the parcel, as I was waiting for it. The driver took it to a local shop that was miles away from where I lived.”

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Posted 1 month ago

“Like everyone else here, same problem, delivered to a random address, took random photo, while I was at home waiting for delivery. Then marked on thr system as wrong address, refused. I called right away but the customer service is just as unhelpful as their whole system, simple issue, didnt sort out. Package is returned to sender!!! I wonder why some companies do business with them with such ridiculous quality”

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Posted 1 month ago

“I was expecting an important deliver but the driver, Harmeet, didn't ring the bell. But he took a photo of my door!!! I received a message saying that they couldn't deliver. Well, they didn't try. I called DPD and after waiting 10 min was finally able to talk with someone. I am still shocked with what they said: The drivers are now instructed to not ring the intercom or knock at the doors!!!! So customers are supposed to stay one hour in the street waiting on for the driver !!!! I tried to complain to DPD online but it's impossible and the person I talked to on the phone did not record my complaint. Instead, she tried to justify the unacceptable, absurd, flippant behaviour of the driver Harmeet. DPD told me on the phone that they are instructing their couriers to not ring bells or knock at doors !!!!!!!!!!!!But this is what they say on their website : "The driver will do everything they can to get your attention when you're at home" . That is a lie.The driver will not even ring the bell.”

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Posted 1 month ago

“Very bad surface”

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Posted 1 month ago

“My fish was a day late half had died I will never do it though this company again”

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Posted 1 month ago

“How can you put a Calling Card in our door , to say "Sorry we missed you" then Sign for it yourself to say it's been delivered on the app (but no Parcel !!) Then when we Contact to speak to someone they say the address is wrong and we don't pass the Security checks as Allan isn't the Name and the address is wrong ?? Yet you came to our Address and signed the name !!!! No Parcel .....frustrated as it was very important....absolute joke !!”

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Posted 1 month ago

“The delivery driver called karanbir he takes pictures of the parcels and says it’s been delivered and kept 3 of my parcels Everytime I raised it with Dpd they never investigated that matter and kept sending the same driver this time this ugly delivery driver took the picture and said parcel been delivered in front porch I searched the whole porch no parcel I contacted dpd told them that I want to make an official complaint about this specific driver I still had to response from dpd I have cctv and caught the delivery driver red handed he took the picture of my parcel in his van and uploaded it and said it’s been delivered in front porch delivery driver never even entered my street for 2 mins he was parked on the main road I have CCTV footage will be taking this to police worst experience with this delivery driver”

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Posted 1 month ago

“Driver drove by my house without slowing or stopping while I was in road flagging him down. He had just delivered to a near neighbour. I waited in all morning for this clown. I got a message saying he couldnt find my address. I complained and told them i had it on cctv... but they are not interested. Poor company”

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Posted 1 month ago

“I would give 0 if I could. Time after time when companies use this service to deliver my online purchases there is a problem. I either get sent pictures of properties my parcels get delivered to and have to ring up & complain or like today my expensive product in my parcel was left outside my front door for everyone to see & possibly take. Then the driver puts on his notes delivered to safe place which it hasn't been. You then aren't given the option to leave remarks about your delivery if you use the thumbs down as it just submits. On the other hand if you chose the thumbs up you have lots of options to say how great the service is which gives inaccurate feedback & reviews. I have every detail covered on the app, wot 3 words, description of property, safe place to leave parcels, which neighbours they can deliver to and even a photo of my house and they are still incompetent when delivering. I wish companies would use other couriers.”

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Posted 1 month ago

“Pathetic delivery, was late three days, couldnt' wait for a minute. When i am in village and dont have transport that day go to city post office. Percel late three days, delivery man can't wait for a minute. Pathetic!!! DPD Delivery doesn't work”

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Posted 1 month ago

“I live in a 95 apartment extra care facility and was expecting a rather expensive item coming this morning, I got a text saying the delivery driver was coming between 10 - 11 am , at 10.30 I got a message saying sorry the driver couldn't deliver because I wasn't home , though I was in the living room. I rang our receptionist who told me the driver wanted to leave his 3 parcels in reception, she told him it's his responsibility to deliver the parcels to the individual apartments, he refused to do this because he didn't want to have to walk around a large building so he didn't bother with any of the delivery's, I then got a message to say I could go to a post office and collect them myself, as a disabled person this is inconvenient, after completing he was supposed to be coming back but the latest text says we'll redeliver Monday, Dpd in my opinion are the worst out of all delivery companies we have delivering to our care facility in Hull.”

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Posted 1 month ago

“Turned up today with only partial consignment, when I said I was not prepared to accept it as the 3 package the only one with any value was missing drive took photonof me holding the first 2 packages in the consignment and recorded the job as complete. Impossible to talk to anyone, currently £800 of purchase has been lost by DPD but registered as delivered. Third time in 6 months, this company is a joke.”

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Posted 1 month ago

“Awful company that lies Wish they go bust”

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Posted 1 month ago

“Just horrible and lazy”

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Posted 1 month ago

“The driver took a picture from a car of a different address. My parcel was supposed to be delivered to a hotel (doors opened). Lazy and unreliable service! Avoid at all costs!!! I am making an official complaint. I have a proof of a wrong pic he sent from a Car! They did not ever try to deliver. The driver’s name is Jatinder!”

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Posted 1 month ago

“Driver said unable to deliver but took a photo of my neighbours gates. I tried their WhatsApp service which was bloody awful. Rang customer service it was suggested I leave driver notes on what my gate looks like and contact the seller to get them to sort it out. Basically it was raining and my driveway is long so he couldn't be assed to get out the van. I needed that parcel and now I've got to wait 3 days for the seller to respond before I can get any resolution. Annoys me no end that I waited in for that parcel and now I've got to contact DPD, the poor sod that sent it with them and waste my time even though I paid for a service.”

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Posted 1 month ago

“Absolutely rude customer service. Paid for extra priority delivery on Saturday. Not once did the package leave the depot.”

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Posted 1 month ago

“DPD's reputation is a myth. This company is really rather terrible. The delivery driver 2 weeks ago demanded I help them because how dare me order 4 boxes (not heavy in the slightest), the driver was upset because why should he make 2 trips to my door?" was what he was muttering. I called DPD about this experience, the lady on the phone suggested that their drivers have the right to deliver parcels if there are more than 1 box per address. The horror. So today I can only assume the same driver fake attempted my delivery that was due between 12.08pm and 1.08pm- I was at home waiting for this parcel. Close to 1pm I check tracking update... It has been updated to 'parcel has been refused'... by who???!!! This behaviour from your drivers is unacceptable DPD. For the longest time I have often wondered why Hermes/Evri bigger than DPD- well it is becoming abundantly clear. Did you know you cannot drive a van that is 5 years old to deliver DPD parcels. Someone explain to DPD it is not the condition of the van that makes customers happy. Absolutely pathetic, but it is 2024 customer service is in extinction.”

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Posted 1 month ago

“Disrespectful and Dishonest Service I had a very disappointing experience with one of your drivers during a scheduled collection. The driver was incredibly disrespectful and did not even attempt to pick up my parcel, despite the collection being confirmed. To make matters worse, He falsely reported on the DPD app that there was "no parcel to collect," which is completely untrue. The parcel was ready and waiting at the designated spot. It’s unacceptable to experience such poor customer service, especially from a company that I’ve relied on in the past. I expect honesty and professionalism, but this driver fell short on both counts. I hope DPD will address these issues to prevent this from happening to other customers in the future.”

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Posted 1 month ago

DPD is rated 1.2 based on 5,014 reviews