DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,158 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,158 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Natha

Anonymous

Greg

James O.

Ayberk Bilgin

356

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In these uncertain times that we're living in, DPD are still providing an excellent & prompt service. Their drivers are always polite, friendly & helpful. On the morning of your delivery, they notify you about your delivery time slot & you can track your delivery. Thank you.”

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Posted 4 years ago

“Really reliable. Send parcels to portugal regularly and they always receive them within a few days. Pleasant drivers who always arrive in the allotted time.”

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Posted 4 years ago

“The driver who delivered my compost from Amazon in Devonearlier this week was exceptionally kind, considerate and helpful. Thankyou.”

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Posted 4 years ago

“On time as always”

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Posted 4 years ago

“Superb delivery, on time, polite and chatty driver”

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Posted 4 years ago

“Best services in Harrow Wealdstone area I have the same delivery driver Chandra for more than 4 years. He is best delivery driver Thank you DPD , Thank you Chandra”

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Posted 4 years ago

“Simply the best courier service in the UK”

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Posted 4 years ago

“We have had nothing but a brilliant service from DPD. The driver for our area is great, she goes out of her way to provide a brilliant service. We can even call her to let her know when we are in for her to collect. I am really surprised they get such bat feedback. Maybe people whe get good service don’t leave reviews!”

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Posted 4 years ago

“Great service every time!”

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Posted 4 years ago

“Good service thank you!!”

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Posted 4 years ago

“Absolutely amazing service! collected a parcel from my home Thursday 14th 11.15a.m. going to Republic Ireland arrived at address in Ireland Saturday 16th 9a.m. Very good company to deal with keep you updated from pick up to drop off and very reasonably priced”

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Posted 4 years ago

“Our delivery driver Richard (Woodbridge area) is the absolute best, always very chatty and amazing delivery service for my 100s of parcels!!!”

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Posted 4 years ago

“I booked on a Wednesday night, Thursday morning it was picked up from liverpool come Tuesday it was with me in southern spain a day earlier than they quoted. An excellent service, easy to track. Will definitely use again.”

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Posted 4 years ago

“Good service! Delivered on time! Good information!”

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Posted 4 years ago

“Was really happy with the delivery Thanks so much”

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Posted 4 years ago

“I cannot rat this delivery any higher. Collection in UK was on tracking brilliant and arrived at final destination on time. No problem with packaging. Just brilliant”

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Posted 4 years ago

“Excellent service, came bead on time”

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Posted 5 years ago

“My delivery driver Steve who delivered my package today was so kind he knew it was a Xmas present and made sure my children weren't close by he then helped me with the parcel into the shed. As a single mum his kindness was gratefully received. Many thanks Steve”

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Posted 5 years ago

“Once again the driver was helpful polite and caring thank you”

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Posted 5 years ago

“Easy to contact abd to amend delivery address. Simple to use website. Reliable tracking and service. Delivered on time in the hour time slot. Really impressed with this company.”

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Posted 5 years ago

DPD is rated 1.2 based on 5,158 reviews