DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,158 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,158 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They delivered my HelloFresh parcel not only to the wrong apartment building 8 buildings away from mine, but they left it OUTSIDE the wrong apartment building on the street (with a photo to prove it!) Unsurprisingly in London, someone stole it - likely within a few minutes. HelloFresh also don’t do redeliverys so I’m literally going hungry this week. DPD taking ZERO responsibility for THEIR problem. Wild wild awful service.”

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Posted 3 weeks ago

“They sent my valentines flowers to someone else's house.... when they needed to be delivered to a flat. Literally says Flat 1 and they go to a house that doesn't match the number or road.... like wtf....”

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Posted 3 weeks ago

“Anyone considering using DPD to deliver - please don't. Three attempts they claim they made. 1. Sent an image from a neighbouring road but didn't come to the address. 2. Cancelled the delivery from a village a mile up the road, never came near. 3. Say they left a card - but presumably in the wrong house. They got to my road but drove away before I could get out to catch them. I had downloaded the App: given instructions and shown on "what three words" where to come. Was then promised they'd return but they didn't.”

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Posted 3 weeks ago

“3 deliveries this week and all three dumped in a public entrance to the shops. Why do your drivers think that is okay, are they not able to read shop names or are they just lazy? The state of the boxes yesterday was disgraceful.”

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Posted 3 weeks ago

“Would give 0 stars if I could. Paid extra for next day and got stuck with DPD. Specified to go next door if I'm not in. The driver just decided not to attempt delivery even though I'm in. Asked my neighbor, they haven't seen him. No card left because he didn't attempt. Now have to wait 3 more days for delivery. Contacted live chat and they basically said nothing they can do, the driver didn't give a reason for no delivery, if I'm not happy with delivery service then contact the seller, not them.”

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Posted 3 weeks ago

“Wouldn't even give this company 1 star to be honest No parcel delivered driver 'couldn't find it in his van' No update from company after ringing 4 times Shocking customer service from the company Absolutely appalling from start to finish”

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Posted 1 month ago

“Never delivered the item and discharged responsibility on the customer, ridiculous excuses”

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Posted 1 month ago

“I am extremely dissatisfied with the short notice and lack of options for depot collection or a second delivery attempt. My first notification arrived at 8:34, and by 9:14 the parcel was already being returned to the sender.”

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Posted 1 month ago

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Posted 1 month ago

“Waited all day for delivery on Thursday, the day the delivery was tracked for which did not arrive, The supplier had to send another item out as previous item had disappeared. Today waited for same supplier item from DPD practically by front door at allotted hour and then received email to say they missed me. This item was needed so very poor service.”

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Posted 1 month ago

“As often with DPD there is a problem with delivery. Driver Paul didn't even come to my address but marked on the app that he tried to deliver. Not only I was at home, but I've got 4 CCTV cameras around my house and shockingly none of them registered the driver trying to make a delivery. After I called customer service trying to find out what has happened, driver details conveniently disappeared from the app. Well done DPD”

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Posted 1 month ago

“Stayed home the whole day. Then got a mail saying "you were not at home. We missed you". I am done with them.”

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Posted 1 month ago

“It's just another, 'We're going to deliver your parcel' 'Oh we can't find your address' they're not even in the right city according to their system. Another person in the house wasting my time waiting for a delivery that was clearly never going to arrive.”

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Posted 1 month ago

“The worst delivery company ever. Terrible terrible terrible”

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Posted 1 month ago

“Worst ever courier service. Simon apparently came, didnt call me, didnt text me, didnt ring the doorbell. Took a picture of my front door and then left with my delivery. You would need to be psychic to know they were there, I was upstairs working in my spare bedroom at the time. Just awful with a complete lack of care or customer service.”

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Posted 1 month ago

“Without a doubt the worst courier company I have ever come across. Very polite, professional and helpful staff let down by an apparent lack of management, ineffective tracking, and inadequate communication with staff. A complete failure to keep customers informed regarding failed deliveries, apart from the meaningless 'sorry we missed you messages. I am done with DPD.”

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Posted 1 month ago

“They never knock the door”

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Posted 1 month ago

“Wish i could give 0 star ... worst courier company ever ... if they charge the next day delivery dont worry you will be getting it as fast as a week ... when i wanted to talk to the manager/ superviser they kept me passing from one department to another for atleast 30 minutes and then i was told that we are sorry you collection was picked up by our driver but never left our depot . And when i asked that i paid for the next day delivery and their manager replied that "we never gaurantee the next day delivery" (i was not bothered for the review but this has happened multiple times so i had to)”

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Posted 1 month ago

“Paid for next day delivery waited the hour time slot whilst watching the tracker system and seeing that the driver was on drop 36 and I was drop 72 for 4 hours the van didn't move! Then after talking lots with a bot had a notification saying the driver missed me and left a card. I have cctv that clearly shows no attempt has been made! And the notification showed they apparently had tried 3 hours before! I will be seeking compensation as this was for tools I need the next day so it has cost me time and money as I promised the job the next day. Why pay for next day delivery when they emplay lazy f#&ks who don't care. Same driver has done the exact same thing before. Absolute joke of a company.”

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Posted 1 month ago

“Poor service. Waited all day watching the tracking online, the driver did not even come into our drive and put it down as a missed delivery. After checking the photo, it is evident that he went into the factory next door and has taken a picture of the house from over the fence. Now we have to wait another day for our item. Extremely poor service. You can't contact customer support either”

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Posted 1 month ago

DPD is rated 1.2 based on 5,158 reviews