DPD Reviews

“ I experienced very poor customer service and unprofessional handling. I paid for next-day delivery, but the item arrived five days later. The company didn’t take responsibility for the delay, which caused me to lose several important clients. This level of service is unacceptable. I will never use this company again and strongly advise others to avoid it as well. ”

“ On both Wednesday and Thursday, I received text messages with the time slots for delivery and even the tracking information. ”

“ Every other driver from every other courier company comes in, rings the bell on the counter and waits for me to take delivery (which takes about 15-20 seconds). ”

“ DPD emailed me three times to say a named driver would turn up with my parcel in a stated delivery period. ”

“ Absolutely atrocious!!! Paid for priority delivery before noon. Got to 2pm and still no delivery. When contacted, I'm being told that they won't deliver it at all, with absolutely no explanations. Contacted the sender, they're being told the same thing. ”

“ I am still waiting at the THIRD attempt for DPD to delivery the correct parcel. I also have a parcel that should have gone to a customer living 50 miles away. What a JOKE DPD is and I am at a loss as to why businesses use the company. ”

“ I booked a day off work as DPD was collecting my laptop for repair I monitored the driver on their app to getting a message saying failed delivery Driver went to 70 I live at number 128 I rang them And they "cannot call the driver" they raised an enquiry and I get call from the depot an hour later saying they are too far away !!!! They literally don't give a sh*t about customers No acceptance of their error and I spent hours on phone trying to resolve this but they did nothing No apology whatsoever Avoid this courier w ”

“ Worst Delivery experience. ”

“ They will tell you on delivery day. ”

“ I tracked my delivery on the app throughout the day and was deliberately sitting close to my front door so not to miss the driver. ”