Name: Dreams
Address: -, - -,, High Wycombe
Rating: 1.69

“Further to my review 2 day's ago. I've now managed to up-load some photos of the nightmare bed”

Posted 5 years ago

“I visited Dreams Bromborough 3 times, and each visit the sales staff were professional and knowledgeable. I’d looked at purchasing mattresses on line but felt I needed the reassurance of a shop with people before I spent the £2.7k this matresss was going to to cost. However, I was stunned to learn that their 100 night sleep assurance guaranteed means nothing. If the bed did not work for me, I was only able to exchange it for another. If another was cheaper, I’d not get the cash difference back! I promptly purchased a Simba online, which comes with a 100 night sleep assurance with free collection and full refund if unhappy. This IS a guarantee. Dreams, pull your socks up!”

Helpful Report

Posted 5 years ago

“My Dreams experience turned into a nightmare. After an initial two period I had cause to complain about the faux leather covering which started peeling off like a bad sunburn. Having gone through the correct chanels re complaints procedure, they offered me 50.00 which I took. A couple more years on, the bed has now shed multiple areas of alopecia which not only looks disgusting, but we wake with faux leather peelings over our head and face. The time has come to rid ourselves of this nightmare. I intend to return the bed to a Dreams showroom, in order to alert potential customers to the poor quality of their beds. I will also be posting photos on this site as well as other social media search engines. Really surprised they're still in business”

Helpful Report

Posted 5 years ago

“Got taken in by their claims you need to change a mattress every 8 years. Discarded a perfectly good mattress and ended up with a new one that after a couple of years was like sleeping on the side of a hill. Will now have to replace againbut from elsewhere.”

Helpful Report

Posted 5 years ago

“Delivery arrived late after 2hr time slot. The mattress dropped on front garden and mud from plastic covering on carpet. This was a bed for my daughter (Her old bed removed to make room for delivery) and fixings missing. Now sleeping on mattress on floor as only answer was will send another fixing pack out in post! Visited local store and they did not have any Spare fixing packs. Very disappointed.”

Helpful Report

Posted 5 years ago

“Sales experience was great and the delivery was prompt. Problems started when we unboxed the product. A bag of bolts was missing so we were unable to assemble the bed. We called Dreams straight away and customer services were indifferent to our issue. "It's a Saturday morning, there is nothing we can do. We will send you some screws in the post, should have them by Tuesday". Waited patiently until Friday and called to check if they had been sent. "Oh, they are on back order. Sorry, maybe go to a DIY store". Needless to say I am not impressed. It is a lovely bed, but the quality control needs reviewing. Here's a thought guys - have some spare parts in stores so customers can get these issues resolved quickly and are not left in limbo!”

Helpful Report

Posted 5 years ago

“My BAD Dreams experience follows. I bought expensive double bed and tempur mattress. Matress smelt terribly for months before I was able to sleep on it. Finally when I started to use the bed I realized it was well too short of 190cm (I am 184cm tall and I can barely fit). Dreams sent technitian who took biased measures and concluded the the mattress is "bang on" within tolerance, and I had to raised a complaint with The Furniture Ombudsman. I have also paid to have the bed assembled, but the crew only fitted two screws out of four to secure the bedhead; I complaint with Dreams customer service, but to no avail.”

Helpful Report

Posted 5 years ago

“Brought a bed and mattress from dreams in Telford 14 months ago wish I read reviews before using dreams. Mattress is horrendous lumps and bumps everywhere really difficult to sleep on bed is flimsy wish I would have just got a cheap one as same quality. Never using dreams again.”

Helpful Report

Posted 5 years ago

“Ordered a new mattress and they delivered, took off their shoes as new carpet laid the day before. Didn’t even have to ask them. Took the matte to the room and took off the packaging and laid the mattress. Removed the packaging. Very kind and professional. Well done dreams”

Helpful Report

Posted 5 years ago

“I am very disappointed with their services. Couple of years ago I bought an otoman bed with bed cover plan, paid in full for insurance for 8 years. After 2 years, nowhere says on the leaflet that you have a deadline to raise an issue if a cosmetical damage occurs. I keep calling them since 1 month and now they refuse to fix my bed because it's been more than 7 days. IT DOESNT SAY ANYWHERE THE LENGTH OF TIME YOU NEED TO WAIT. This bed cover plan is a joke”

Helpful Report

Posted 5 years ago

“I bought 10 year guarantee for the mattress I bought and after 3 years my mattress was gone so soft that I was unable to use it and was having back issues. I called customer service and they arranged the technician to inspect and I was told that technician will give me a call day before his visit. I didn’t receive any call and the technician showed up at my house and inspected the mattress when I was not around o I couldn’t actually tell the technician what was wrong. The report came out that there was no manufacturing fault and they can’t do anything about it. The 10 year guarantee apparently covers loss of resilience and shape. Do not recommend dreams to anyone”

Helpful Report

Posted 5 years ago

“I bought 10 year guarantee for the mattress I bought and after 3 years my mattress was gone so soft that I was unable to use it and was having back issues. I called customer service and they arranged the technician to inspect and I was told that technician will give me a call day before his visit. I didn’t receive any call and the technician showed up at my house and inspected the mattress when I was not around o I couldn’t actually tell the technician what was wrong. The report came out that there was no manufacturing fault and they can’t do anything about it. The 10 year guarantee apparently covers loss of resilience and shape. Do not recommend dreams to anyone”

Helpful Report

Posted 5 years ago

“I've visited my local store a few times;trying out different mattresses regarding firmness-comfort preference. I haven't experienced unpleasant sales approaches,just knowlagable staff that have assisted with my enquiries. That professionalism & ability to try the product has led me to buy my new mattress from this store (Maidstone) .Thankyou Cliff,Zac,& other staff-team.”

Helpful Report

Posted 5 years ago

“Terrible customer service, rude staff told us to leave as we didn’t want to buy on the day! Strange sales technique!”

Helpful Report

Posted 5 years ago

“purchased an adjustable bed 2weeks ago.it was delovered on last friday by 2 verypolite and helpful gentlemen.went to bed on friday nihgt but after an hr had a really bad back ache and had to get up and lay on the sofa.went back to the easleigh store on saturday to comlain and was told to come back on monday,well back i go today monday only to be told i have to wait another 27 days before anything can happen.that meen 27 nights sleeping on my sofa sofa.well at least its more comfee than that bed.looks like i need to buy another mattress from a different source to to get anywhere with this.most unhelpful shop.hence 1 star”

Helpful Report

Posted 5 years ago

“Tried the dreams comfort machine. Advised on a mattress. Order a tempur firm arrived on time...nothing like the one in the shop only had it 2 weeks and can’t sleep in it. Told I have to wait 30 nights before I can change it! Was never told I would have to pay £49 exchange fee and I would have to purchase of equal or higher value. Partly my fault for not reading the small print! I will be going back earlier to get an exchange before I lose the plot from lack of sleep. I wish I had read reviews on dreams before going anywhere near the shop! Hugely disappointed and will warn all my friend and family away from them!”

Helpful Report

Posted 5 years ago

“Just like another review left here I bought a small sofa bed for guests. We were very concerned about our dog leg staircase and whether the bed would go up and were given numerous assurances by the salesman about how this could be done. He never mentioned that if delivery was not possible we would be charged. In the event the delivery team could not get the bed up the stairs, scuffed the hallway paint and I have to pay £100 for this!! I would say to anyone using Dreams to do so at your peril and do not believe what you are told by the 'experts'.”

Helpful Report

Posted 5 years ago

“Mattress nothing like in store for comfort. For a £1000 mattress it is just killing my back. Way harder than shop one. Tried to complain, just got usual 'independent' engineer who said it was not faulty. Unable to get money back, only option was comfort exchange, however only to come close is £850 more. Won't even take off insurance as more expensive one has that included. Spent last 6 weeks stressing and unable to sleep. Think they should be ashamed, would love to be able to claim money back as I feel they have not supplied goods fit for purpose”

Helpful Report

Posted 5 years ago

“Why doesn’t this site let you leave no stars as dreams shouldn’t even have 1 star. So shocked to have spent £1600 and the mattress has lost all support after only 18 months and with an 8 year service plan they won’t do anything about it. Totally in shock at how awful the customer service is for such a large company.”

Helpful Report

Posted 5 years ago

“HYPNOS & DREAMS ***Worst buying experience ever*** MATTRESS FOR 50 NIGHTS DESPITE DECLARED NOT SUITABLE BY THIER INVESTIGATOR I purchased a £1600 Hypnos Winslet Zip and Link kingsize mattress from Dreams on the 30th July; it was rec’d on 17th August. I opted for zip and linked format (tight stairwell) on the advice of the sales man (Carl in the Basingstoke store). I explained that I sleep alone and like to spread out (why not!) The two mattresses that comprise the King are overly padded with inadequately placed tufting meaning both mattresses are very curved (convexed); one much more than the other. As a result I spend all night rolling off the two sides into the VALLEY BETWEEN THE TWO MATTRESSES AND SLEEPING ON THE ZIP. Not the sleep experience expected when paying a lot of money for what should be a high end HYPNOS ‘Queen approved’ mattress! I reported the issues to Dreams who sent Homeserve to inspect the mattress. The gentleman confirmed that ‘THE MATTRESSES BOTH HAVE A FIRM CURVE SO THERE WILL BE SOME ROLLING WHEN LAYING DOWN‘ and ‘I HAVE INSPECTED AND FOUND THAT MATTRESS IS NOT SUITABLE FOR ONE PERSON’. However, contradicting this by declared the mattress ‘NOT FAULTY’. Perhaps not surprising since Dreams were paying for the report. Three days later a copy of the report was sent as an attachment in an email with NO additional information or options. When I contacted Dreams I finally got the following reply: Karla (Dreams Beds) 8 Oct, 14:41 BST Good Afternoon, I firstly wish to offer you my sincerest apology for the lack of contact from Dreams. I can see Hypnos have been liasing with you in regards to your mattress. I can see an email was sent to you on the 2nd October explaing no fault was found by Homeserve when they did their ispection for you. The email should have detailed ways for you to esacalte this if you wish. Due to the results we now hold for you Dreams have currently closed the claim as there is no further action due from us I have since contacted Dreams and Hypnos numerous times by email about getting a suitable replacement - simply asking to being reimbursed for any difference in cost between replacement of the zip and linked king with a standard king. When I received NO REPLY again from Dreams, I have resorted to requesting collection and a refund STILL NO REPLY. Hypnos have deflected any responsibility back to Dreams. NO CORRECTIVE ACTION HAS BEEN TAKEN to offer replacement of this mattress. I have been sleeping in my spare room for the last 40mights. I am simply appalled at the customer service from both these companies. They have left me no choice - I am referring this case to TRADING STANDARDS and THE FURNITURE OMBUDSMAN to investigate. Do not go near these companies!!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Dreams Reviews