Dreams Reviews

Name: Dreams
Address: -, - -,, High Wycombe
Rating: 1.69

1.7 Rating 367 Reviews

16 %

of reviewers recommend Dreams

Company Reviews

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Metrics

1.7

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Email:

customerservices@dreamsbeds.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of delivery drivers was extremely bad mannered and bad tempered while delivering new mattress. Kicked 2 boxes of pillows they had set on hall floor out of his way when exiting my home and chipped my new paintwork in hallway. He was also very rude to me and could not get back to his lorry and off my property quick enough. Sent photo to store as proof. Reported matter to company to receive a half hearted apology from the company. Will not be purchasing from Dreams again!!”

Helpful Report

Posted 3 years ago

“Keep away from this company!!! absolute disgrace, ordered adjustable bed 13 weeks ago, was told at time of purchase up to 12 weeks, but could come within 2, then saw on website and it states can be delivered within 6 weeks, rang them to find out why mine is taking 13 weeks, then saw website changed. Few weeks later states delivery within 4 weeks, same again!! Got email 3 days ago, stating delivery tomorrow, I would get email this afternoon, giving 2 hour time slot. INSTEAD, got phone call telling me "how sorry we are, but it will be 25th NOV" and all the manager at Durham can say is speak to head office!! WASTE OF TIME BUYING FROM THIS COMPANY, ONLY GAVE ONE STAR AS HAD TO GIVE SOMETHING!!”

Helpful Report

Posted 3 years ago

“Bought a mattress from dreams. After 3 months felt that the indentations in it must be due to a fault so reported it to dreams. They sent out their homeserve inspector, which took another month. They agreed that the mattress was faulty and needing replacing with a dip of 4 cm. I had no contact from Dreams following this and had chase this up myself. Dreams are however disputing that a new mattress is required and feel that rotating it will magically improve this. Far from happy needless to say an ongoing complaint I do not recommend buying anything from this company”

Helpful Report

Posted 3 years ago

“Brought a mattress from dreams about 3 years ago, paid £850 and had guarantee taken out, made a claim as I found the mattress doesn’t support my back as it should and I find it was Mis sold with false claims it will support my back which I find it doesn’t, it has lost its shape now a guy came to inspect it and said it has no fault as it’s wear and tear why would I take out a guarantee if the mattress isn’t doing it’s job, if anything I find it gives me more back pain !! So be careful when buying don’t listen to sales teams do your own research before buying, and don’t take out guarantees as they don’t mean anything, I no in future I will never by from dream!!”

Helpful Report

Posted 4 years ago

“Do not get involved in their comfort program. Do not trust the mattress suggestions their staff make as they have no idea what they are talking about. Mattresses supplied feel nothing like the mattresses on the shop floor and you will lose out. Total con coupled with shocking after service. Please, please take the time to find an alternative company to deal with. Ripped off.”

Helpful Report

Posted 4 years ago

“Had no end of problems with dreams, I had made a claim on the so called “no hassle” 10 year insurance plan, and I’ve had nothing but hassle, trying to sort out the new bed. Constant phone calls in my own time made to the apes at customer services who don’t have a brain cell between them. They told me I couldn’t order 2 items because it had to be made in one transaction, then after messing around and standing my ground, the claims team even told me the customer services have no right to tell me what I can or can’t order so sorted it straight away. Now I know COVID is making things hard for deliveries etc, but after FINALLY sorting my new bed out (weeks longer than it shouldn’t have taken), I got told my order had been cancelled because of lockdown. That’s fair enough but I then get word dreams are doing doorstep deliveries, so I contact them again to arrange my delivery. Only to be told by some waste of oxygen that they can’t do it because it involves picking up the old bed aswel?!! Even with my offer to put it outside where the new one would be placed?? Shocking service from dreams and they really don’t give a F*** about their customers. If I wasn’t getting this bed through the insurance I would of went somewhere else, I won’t ever be using them again.”

Helpful Report

Posted 4 years ago

“Disgusting customer service! Played for bed assemble but was told on the morning of delivery that as we where in Tier 4 they can assemble, I'm single mother recovering from total hip replacement and they would not help, called customer service and lady just laughed in my face! 4 weeks later I still did not get my refund for the assemble, they not replay to my emails or picking up the calls.”

Helpful Report

Posted 4 years ago

“Absolutely horrible experience with delivery which takes 5 months. Unable to give a suitable time slot for delivery.”

Helpful Report

Posted 4 years ago

“Get that awful voice off your adverts. She's made her money from her fee, she's laughing. The director has moved on to other projects he's been paid, they're laughing. The only people NOT laughing are the T.V viewers who have to listen to this revolting voice over SQUAWK ! I'll NEVER buy a Dreams bed.”

Helpful Report

Posted 4 years ago

“Terrible experience with Dreams. Ordered a bed which was part of their "Quick Delivery" range and displayed as a two week delivery period. Product is in fact completely out of stock and I've been told I would likely need to wait 12 weeks or more for delivery. Cancelled the order and now have been told that we have to wait up to 14 days for a refund to be processed, which is ridiculous.”

Helpful Report

Posted 4 years ago

“I brought an expensive bed frame and mattress and also paid for a extended 10year warranty... now 6 years in my mattress has dipped 30cms, is lumpy and is like sleeping on concrete. I am unable to sleep in it as I wake up several times during the night as im in pure agony in my neck, back and hips due to this horrific bed. I phoned dreams and spoke to a woman who arranged for a bed inspection to be carried out, this was done by a man who was in my house for approximately 10 minutes. He seemed more interested in chatting about his like rather than doing a through inspection. Result...dreams would not honor my warranty as it said dipping was excluded. I spoke to trading standards who said the bed is not fit for purpose under the sale of goods act , but dreams still will not replace or refund me. I am now sleep deprived, in really bad pain, sleeping on the floor and cannot afford another bed and dreams don't give a dam. I am so angry when I see dreams advert saying how much sleep matters. I will never buy from them again and I am discusted at their attitude.”

Helpful Report

Posted 4 years ago

“Thieves liars and con merchants. Dishonest and devious. Avoid like the plague”

Helpful Report

Posted 4 years ago

“The advert is THE most irritating. The woman’s voice is so annoying and hardly the right voice to promote beds. Whoever chose her needs to get their ears checked.”

Helpful Report

Posted 4 years ago

“Just LOOK at their reviews ! It's hardly surprising though, this shower of robbers will go bust very soon and then we can all take a deep breath in the relief that we'll never have to hear that irritating, obnoxious grating female voice EVER again !!!!!!!!!!”

Helpful Report

Posted 4 years ago

“PLEASE PLEASE PLEASE TAKE THAT SHRIEKING WOMAN'S VOICE OVER, ON THE DREAMS ADVERT, OFF. IT'S LIKE SOMEONE'S NAILS ON A BLACKBOARD. I LITERALLY CRINGE WHEN IT COMES ON (SO DOES THE CAT!) I AM QUITE SURE I'M NOT THE ONLY VIEWER THAT FEELS LIKE THIS. I LOVE HER ACCENT BUT HER PIERCING VOICE IS HORRENDOUS AND THE AD' COMES ON BEFORE I CAN MUTE HER.”

Helpful Report

Posted 4 years ago

“I bought a FIRM mattress due to my lower back problems of worth £900 in January 2020. After 11 months the mattress haa gone soft and sagged. Also, I have never received pillows which were in the offer then. Please don’t buy or invest in such expensive mattresses from Dreams. Regards, Arif”

Helpful Report

Posted 4 years ago

“Any body that buys a mattress from dreams please please do not take the insurance out with them they will use every trick going not to pay out on claims”

Helpful Report

Posted 4 years ago

“Awful service....been waiting over a week for missing part and still not here. Spoke to dreams 3 times after waiting 40 minutes each time. Requested a ring back also and never received Awful awful company will never buy from again.”

Helpful Report

Posted 4 years ago

“Please do not buy a bed from this company!!! Customer service is absolutely diabolical 😤 I bought a bed TWELVE weeks ago.....I’m still waiting for it! Phoned 7 times to be fobbed off every time “someone will call you back”. Now been on phone over an hour trying to cancel order, surprise surprise put on hold!! I will be going through my credit card to claim back. Ridiculous waiting 12 weeks and they still can’t give me a delivery day 😡”

Helpful Report

Posted 4 years ago

“My husband is on the very vulnerable NHS list , I rang Dreams on behalf of my son while he was out, who bought his mattress in June paid over £400 for a 10-year guarantee and now the mattress has sagged and gone lumpy hurting his back .. Firstly I was taken aback by the rather abrupt operator, I used to be an emergency 999 operator many moons ago and this person was well-trained to be totally unhelpful, they probably get awards for saving the company money . Apparently Dreams hasn't heard of COVID 19 and insist that a team of inspectors need to come into my home do all sorts of tests and a weight test? ,why ? Iv asked if the mattress can be moved to a place where I can disinfect or be put into the hall to be taken away for inspection . Apparently If its moved to the hall its classed as damage and you may not be entitled to a refund ..'OK SO how do we do this inspection?' .. Silence ..then 'Im sorry its all we can offer ' .. Why can't the team take the mattress away ? ''Why are there not alternative measures in place for vulnerable people' ? Nothing , a terrible don't give fig attitude .. Anyway Im leaving this with my son looks like he will have a long fight on his hands .”

Helpful Report

Posted 4 years ago

Dreams is rated 1.7 based on 367 reviews