“My name is arfan Butt . PNR LX4R56
Refund id . 24345.
I'm waiting above 9 months refund my money. Butt you ara don't do this. So my experience was to bad”
“A more appropriate name would be Nightmare Travel. We have given them one star as we needed to to leave a review. We have had the worst possible customer service imaginable after our flights were cancelled in December 2021. Finally after countless emails and phone calls we contacted our credit card company who have arranged a refund for us seven months later. We believe they would not have refunded the money without us taking this step. Steer clear of Dreamworld Travel!”
“The company has ceased to trade and is going into liquidation. You can check this by going to the CAA ATOL website and looking under 'recent ATOL failures'
There will be no tickets issued and no refunds either. You must contact the card issuer that you used to pay for your flights without delay. If all else fails and you have an ATOL Certificate you may be able to claim against the CAA ATOL scheme, how to do that is on the front page of your Certificate but go to the card company first”
“Please..Please..Please read the review before booking
Dream World Travel is NOT a travel agency, they are a bunch of scammers. We booked our ticket to India in February (nearly 5 months ahead of our planned journey). Few days ago it had become increasingly clear (from our email transactions) that they didn’t book your ticket but rather blocked it tentatively only to send you an email (which is fairly standard as far as I gather from other reviews as well) that they were unsuccessful in securing your ticket with the airlines and will issue a refund – please bear in mind that this will take years to come through, and in majority of cases they won’t give you full refund. So simply put, they have an operating model; list tickets that are competitively priced so as to lure customers into booking with them. They then send you a confirmation for booking, however this is not the e-ticket. When you get closer to your travel date, you will panic and start to chase them for ticket, and they will send you standard/ templatised emails until couple of weeks before your travel promising that they will book your ticket. And later, they will apologise to say that your ticket hasn’t been booked and that you will receive a refund. They DO NOT have any intentions of booking your travel ticket, and even in instances where they have booked tickets it has never been straight forward to say the least. We are determined to take legal action against these scammers, and as a first step we are taking the matter to the small claims court.”
“Do not use this company just a bunch of con artists they take your money then never book your flight and cancel at the last minute take your money but then say it will take 4 weeks to pay you back, wankers”
“The flights i booked to see my sons after a year and a half, were booked and paid for on the 10th February 2022 for flights leaving London to South Africa on the 17th July 2022 and returning 28th August 2022.
Dream World Travel never made the bookings with the airlines concerned. Upon phoning the airlines on the 17th July 2022 for seat bookings we were advised that the booking was never paid for or confirmed by Dream World Travel – even though attached confirmation emails and tax invoices were received – see attachments.
I have been scammed as per link confirmation taken from google reviews reflects....sitejabber
I booked early in February 2022 in order to get the price, now with the scam/mismanagement from Dream World Travel, the last minute flights to get my sons to me is going to cost an additional R100,000.00”
“It's doggy company, I booked a ticket for my friend on 4th March. To trave 22nd July. But I'm in Airport now with Three kids so I have informed no ticket book through Dream world travel. They are heartless people.”
“The service provided by Dream world travel was very helpful in planning my journey back and forth. The help and response was very prompt every time I needed something. The deal presented by them was exceptionally budget friendly.
Thanks again to dream world travel for one of the easiest and comforting trip ever.”
“"Fraudulent agency"
Stay away from Dream World Travel. I booked my tickets with DWT last Sunday, they send me the reservation code done with LATAM and everything seemed fine. 3 days later LATAM messaged me saying the payment has not been done by DWT and my tickets have been cancelled.
DWT does not answer phone calls nor WhatsApp. Agents via DWT chat says I'll get my tickets 10 days prior to the flight which is completely "BS". I've booked tickets with other agencies and tickets are issued a few minutes after your purchase.
They only respond via Chat and when I raised this issue they say customer centre will contact me and nothing happens. Now I am struggling to get a refund. My bank is trying to raise a dispute and I hope I get my money back.
To sum up, do not be stupid like me. Read the reviews first before purchasing tickets via agencies.”
“They are a nightmare once you purchase the ticket the relationship is over, i lost a loved one despite efforts to contact them in a bid to bring the travelling dates closer to no avail, greedy and selfish travelling agency and their business is not straightforward and unable to get hold of despite numerous telephone calls, once you pay they disappear. They are the worst and added to my grief, i called, emailed, tried their wattsup etc. the worst experience ever, go directly to the airline, never again and they don’t care, no customer services at all, nice when taking your money but thats it. They don’t deserve one star post my experience”
“It’s really bad the agents I bought it ticket since February until two week before flight I didn’t get my e-tickets I’m sure you will loses your loyal customer bad bad bad you so bad”
“Bought flexible tickets and tried to call on numerous occasions for date change but no one picking up the phone, left a lot of voice messages, no call back. I sent several emails, no response, completed a Date change request form online, again no response. It is now more then 3 weeks, dealing with such kind of a company you will be doing it at your own peril. Very uncaring and can’t believe operate in hospitality industry and are a member of Atol and other organisation. This company is a colossal joke”
“Avoid at all costs. Flights cancelled due to Covid and Refund requested. I received an email to say that they had been in touch with the airline regarding the cancellation request but after contacting the airline they confirmed that DWT had not contacted them and that my ticket was still Open/Active.
When chasing I have had a number of Customer Care Officer's refer me to the information in the T&C's > Section 10 which says "in some extra-ordinary circumstances up to six months". It has now been nearly 2 years.
DWT can't be trusted.”
“Avoid, this company needs to shut down and give everyone there money back.
Avoid at all cost. They have taken my money even though requested not too. They don't refund money at all and put you on waiting list which doesn't exist!
Avoid avoid avoid!”
“Absolutely shockingly bad customer service. Due to Covid UK & US Government guidelines I was unable to take return flights to Chicago during 2020. Initially only offered a less than 50% refund I challenged this and by April 2021 I was offered an 85% refund minus a 15% admin fee, which I accepted, however we are now 15 months on and I still haven’t received this agreed refund. I chased in January 2022 and was initially offered less than 50% again until I provided email evidence of the 85% offer but still didn’t ever actually receive the refund. On chasing again recently I was instead offered a voucher for the 85% but on trying to rebook return flights to Chicago I was quoted £600 for the same flights available via their own website for £445, on challenging they came back with a £500 offer, but no answer provided as to why the price was still higher than quoted via their website. I have now booked exactly the same flights via elsewhere for £432 and will be raising a dispute for the full amount of the original payment made in 2020 with my credit card provider, and if this isn’t successful for any reason I will now be taking Dreamworld to the small claims court for the £376 they still have of my money, from what is now over 2 years ago. BEWARE - DO NOT USE THIS COMPANY!”
“Simply the worst travel agent I’ve dealt with. Stay clear!! I wish there was an option for zero star as one star is too generous. All the positive feedback are probably from their own people. You can never get through to their customer service. I fly out in around two weeks time and still have not received my tickets!! I have hound kinds and no idea how we’ll be sitting together as a family. Called Emirates and they have said all seats are allocate and our name is not on there!! The amount of anxiety caused is beyond words. So stay clear!! I wish I had come across the reviews before I booked with them.”
“I don't understand are they really a real agency can anyone help me to blow their office I'm not joking they make me to pay 5000 to book for other flight as I have done my visa stamp and around 10000 worthy wedding party back home booked, let's do something people this is a crime you know what they are selling our tickets because the price now is triple,so they are really playing with a incent people so can anyone tell me how I can put them in court I don't mind to pay to close their office thank you.”
