“I booked a flight end of March 2020, from Venice to Cayman costing 760.00€.
The flight has been cancelled for COVID. Invoice TMS 84166 ref 2BHWN. I am still waiting for the refund which has been accepted in June 2020. In March this year, they sent me an email saying they giving me a voucher instead,I sent them the itinerary and dates , no reply. Sent a letter directly to the director, asking for the refund, no reply. I had to book the flight with another company because it is impossible to get in touch with them.very bad experience, but I will not stop here.
I”
“Most rubbish company ever I have gone through. Their customer service is extremely frustrating. They can't understand what we are saying and they are not able to explain any reason. Companies charge a lot for any changes, after paying large money they don't ever do the changes that you want. Please don't go for this company. It's a total waste of TIME and MONEY wasted. they changed my flight time without my consent.”
“Terrible, terrible company. Do not use if you do not want to loose your money.
Cancelled flight and offered refund of less than 50%, due to airline charges. Contacted airline and was told this was not true.
Once challenged DWT ceased all communication with myself.
AVOID AT ALL COST!!!!!!!”
“If there was a 0 it would that. I was due to travel in 8th April 22. Unfortunately, I tested covid positive on my Pre travel PCR test since then I have been trying to get a letter from them for my insurance company stating that I have been unable to get a refund. No one ever answers your emails, you wait for hours in a queue to speak to someone for them to do absolutely nothing to help, just pass the buck stating that someone who isn’t in the office needs to deal with it. Whilst writing this review I have been waiting in the queue for 1 hr and moved 6 places. Shocking! This company give appalling customer service and I would stay well clear. I wouldn’t mind I don’t even want a refund; all I need is a blooming letter! Words cannot express how I feel about their complete lack of customer support.”
“If I could give it zero. I would. It’s a scam company! They take your money but don’t book your flights!
10 days before we are due to fly, they emailed us to say we didn’t have a seat on our return flight, the one we booked with them and paid for MONTHS before. We tried calling and sitting on hold for hours. When we finally spoke to someone they hung up on us when we asked for a manager! We still have no idea why when we booked and paid for something they didn’t book and pay for our flights.
Awful company, it’s not worth the stress book direct with the airline, this company is a scam!”
“Firstly when I booked this I was sent to Dream World Travel by a search engine, the flight I saw was an amazing price paid the money then started to read reviews every one bad then I started to get anxious no answer to email ect, so I sent another so today I received my E-ticket thanks to Sumera working in travel can be very stressful I worked in the industry for 25 years so I do have empathy people screaming rude emails at the end of the day there just doing a job.”
“worst call handling system I had to deal with. There is no way of getting through to them. At this point I am not even sure they are a real company. Yesterday I was at least, even if fake assigned a position in the queue but was always kicked out of the cal when I got close at positon 5, 7 and best at 3 but today they even switched the queue off.”
“Absolute scam of a company!
Company just lies about refunding money
Been trying to get my money back since September 2021!
Do not trust them go elsewhere!
I have even reported them to Watchdog and Rip off Britain. We are now going to the Police and Mastercard fraud!”
“SCAM!! Positive reviews are fake.
SCAM!!! Beware fake positive reviews!
This company are dodgy and are taking
peoples money as a scam.
I Booked my Flight with Dream World Travel in
Feburary 2022 and paid in Full. My Traval date was August 2022 with Emirates But they didn’t send me E-tickets and just only send invoice. I phoned the airline and they said there is a booking but if they don’t pay 8th of March it will cancel automatically.When I called emirates after 8th March,they couldn’t find my booking and they said booking cancelled 8th of March because agent didn’t pay and ticketed.
I phoned the DWT and Emailed them but no Reply.So don’t waste your time to call and email them, they not going to respond you.Luckily I was using my credit card to make payment and I put a despite claim against to DWT through the bank(Under Section 75 of the Consumer Credit Act 1974).Hopefully I will get my money back through the bank.
They will lie constantly and change their own terms
and conditions as it suits them. Please do not book with this company.
Dream world is an absolutely scam company, DO NOT EVER BUY A TICKET FROM THEM.I wonder why the regulators have not sanctioned them yet. This company ruined and destroyed your holidays.”
“Poor service. I have been trying for a refund for over 6 months now. Last 2 months they are not responding to emails and now not picking up phone calls. Looks like a sham company totally fraudulent.
Shubho”
“Fraudulent really. I broke my ankle and tried everything I could to either get a refund or a flight change.
I was PROMISED by customer service my case was being dealt with. They would either phone or send an email within a 2 day period. I never received any contact from them whatsoever, That's why they are fraudulent. I hope that in the future these dishonest lies are brought to attention with professional bodies. This company can't continue to operate in this manner and should be shut down.”
“Absolutely fraudulent! I can't get my refund for cancelled flight from Ukraine because of war. No human reply, only auto responses.
Hundreds of negative and same feedbacks. Thousands of people been cheated and list their money...”
“Customer service is awful, waiting for an hour numerous times on the phone to be greeted by an answer machine. Holidays should be exciting but all I’m doing is getting anxious and stressed because of Dreamworld. ...... thanks for ruining my dreams”
“Never ever by tickets with them . They are total fraud. I never received my e ticket even after buying ticket six months ahead so I got suspicious and cancel my ticket with them . But I still waiting for the refund never received it . So bad experience.😒”
“I booked a ticket with DWT in April 2021 and because of Covid 19, the airline cancelled all their flights. Since April 2021 till now I have been trying as much as I could to get my refund but there has been a clear indication that DWT is a fraudulent company derive pleasures collecting money from people without delivering services. I wonder why this company still allowed to be operational.”
“no tickets issued after full payment
sneaky customer service . showed me my booking on airline website and then it disappeared there after that im being told to wait for the tickets 3 months then 2 months then 1 months ...until they might cancel it? if we contact the airline they say no ticket was bought by agents...they just took our money so far for nothing...scam if u dont react immediately...they wont listen to you and play the game”
