“Its been almost 7 MONTHS and they still have not paid my refund. Maryam, Austin, Uzair, Lubna were all the contacts I've been in contact with "via email" as their phone numbers are all scam and don't answer calls after waiting for hours!. After 7 whole months, they come back with a "Voucher Offer" to fly with them again (far from my intention) instead of my cash refund. The amount they offered was only 50% of the amount I paid for. The Financial Regualtors such as the FCA/Financial Ombudsmen or Action Fraud should really investigate such companies who manipulatively appear genuine but are scams! Their names are probably fake too...
Doesn't even deserve 1 star.”
“Booked our flights to Turkey back in February, paid in full. With just 5 days to fly on 15th May I hadn’t received any paper work from them. Tried calling them couldn’t get through. So thought I’d ring Turkish airlines to see if they could help. Hit through to them only to be told that DWT has cancelled our booking. So I had to
Pay out £900 for more flights and DWT still have my money. I am pestering them regarding my refund but just getting excuses back!!! Avoid these scammers”
“£676 flight to Australia cancelled during Covid. Emirates paid refund to them after 6 weeks. They lied to me for 2 years and still no refund! They have stolen £676 from me and wasted so much of my time!
An absolute disgrace!!! AVOID.”
“Still waiting for a refund for flight tickets where the airline has cancelled the route!
No flights operational direct, spoke to turkish airlines and said in entitled to full refund yet this company will not or has not refunded us. !!!!!!!
Disgusting customer services”
“Booked flights for New York April 2020 COVID meant that we could not travel. Still have not received a refund. Paid over 2000 pounds still getting the same emails it has went to accounts as urgent or it's due to the pandemic. My husband has been diagnosed with terminal cancer and the money would help us greatly. Please be careful when booking with this site. Broken promises”
“The worst agents out there please don't use them wish I read the views before booking. Booked flight me and daughter on pia flight. Didn't receive e-ticket emailed them they said going send but didn't and now this morning saying the airline has cancelled the flight. But checked with them still going ahead and they still selling same flight they are crocks and don't know why are the airlines deal with them”
“Please deal with this awful evil fraudulent bastards Dreamworld Travel Agency in London they are taking peoples hard earned monies and not issuing their Tickets etc etc !!
Some of them have paid in full months in advance like my Dear friends booked and paid for their Tickets in February 2022 !!
Now it’s June and still no E Tickets issued at all whole family travelling to Pakistan end of July 2022 after good long 8 years too to see their families as well !!
What kind of evilness bastards liars and crooks plus scammers they are should be handed over to the Police plus All Arrested and out in jail to rot forever in my opinion honest to God Almighty Jesus Christ Name !
Catch these bastards before anymore innocent victims fall into their evil hands act fast please and urgently!!
Thank you”
“FLIGHTS RESERVATION:
PNR : NXOI7A
Air Reservation: NOX4U3
Invoice No: TMS-130658
Still did not get my E-ticket and it’s causing me stress & anxiety as I haven’t been home for more than five years. It is so frustrating.”
“shitty company that does NOT book you onto the flights you pay for AND don't respond to you. Karma will catch these pathetic people. They steal hard earned money by sitting on their asses lying to victims. Watch when I say the people involved in this fraud will be punished via Karmic justice soon. I am also getting the police involved.”
“Worst ever also paid last month to go to Indonesia and now nothing.. lines are dead no emails not msg
Full rip off do not use them! Location for office nit real I have found out
Looked on LinkedIn staff don’t live in UK.
Website I go through Like cheap flights. Com should get these companies
Do not use”
“Awful awful customer service. No answer from their main phone number, nor WhatsApp, nor email. Their website is terrible so is their app (which is not available on iPhone. Who works for this company? I will never use it again and will NOT recommend at all.”
“Appalling and dishonest.
I paid for my flights to Indonesia two weeks ago and I'm yet to receive my eticket. I have been in touch with them and was sent a booking reference which expired two days later. Singapore Airlines advised me that the reference number expired because my flights had not been paid for by Dream World Travel. They also said that I should have received my ticket as soon as my money was taken. It seems that I was given the reference number by Dream World just to get me off the phone. I've been swindled by a dishonest travel agent.
Now, after a chain of emails from Dream World (and replies from a different agent each time), I'm still no closer to receiving my etickets, which has put booking all my remaining plans on hold while prices for everything are rising. It has been two weeks over 10 emails to and fro.
I've even received a message from their customer care Team Lead to tell me I can get a refund (in 8-12 weeks, minus 15% admin fee) or my etickets within 72 hours. This time has passed and I've heard nothing back.
Charging an admin fee for a refund when Dream World haven't even paid for my flights is a joke, and 8-12 weeks for a refund means that my holiday would be cancelled.
I wish I had checked reviews here before booking with them.”
“I don't know how this company is still operating with all the bad reviews. I have had the worst experience with this company . I bought a ticket worth 600 pounds but had to cancel 3 weeks prior to flight. After lot of emails they said they have to charge me 400 pounds and i will only get 200 pound in return. They asked me my bank account details and after that they haven’t paid me my money and they are not giving any replies to my countless mails. If you are a truly a service based company then please return my money.”
“One of my flights have been cancelled. Asking for a refund based on that. Spoke to DreamWorldTravel and Qatar Airways. The flights have not been booked just reserved and not paid for by DWT or one of their other agencies. This is what Qatar is saying. DWT are saying flight booked and there is no cancellation. My friend booked direct with QA and has been informed the flight is cancelled and has also been issued refund. I had emailed DWT without success. The only option is to take it further. Trading standards will also be informed as well as all other relevant agencies. Another thing to note is they do not appear to have ATOL cover, at least the trading name is not listed on the website. False representation is illegal.”
“Stay Away from this bunch of liars and scammers
Took me 6 months to get money back and they took £150
Be Warned these are the worst people I have ever dealt with
You will regret ever going near them”
“I bought a flight ticket through this agency in 2020. Flight canceled due to covid. Until today, despite many e-mails of assurances, I have not received a refund. In April this year, I bought a plane ticket again. I did not receive any confirmation by e-mail. To my inquiry on this matter, I received a laconic reply that my money would be returned quickly. To this day, I have not received my money back. I have reported financial fraud to the above agencies”
