“I ordered a New York yankees cap from them over a month ago. Unfortunately haven't received anything, I have been tracking it but its somehow stuck in transit. The cap costs over R500 including delivery of course.
I have been calling the number on the website which magically does not exist.
Worst thing ever, as it was a birthday gift for my boyfriend. I will never recommend this site to anyone. Not ever. I am utterly disgusted.”
“Ordered some vans more than a week ago, they’re still stuck on “in transit to our dispatch center”, when asking the support team where my shoes are they always answer with the same pre-written response. Horrible customer service in addition to a horrible service provided. Also, reading the other reviews I am reluctant to ask for a refund as other reviews claim that they’ve been waiting months for the refund.
Please find a different website to order clothing and shoes as this has been the worst experience I ever had to deal with.”
“The worst experience I had in my whole life. I bought some products on December 2020, and then I return them on January due to wrong size. Today is 05 of May 2021 and I'm still waiting for my refund. Every time I contact the customer service to solve my problem, they always give the same responses like a robot. They say they are gone forward the problem to financial department and then nothing happens”
“After numerous back and forth email an finally figuring out the packages items were lost and they were notified they still don’t want to provide a refund. Wouldn’t recommend them for any claims.”
“Order No 21717969
READ THESE REVIEWS, THIS COMPANY REALLY IS THAT BAD!!!!!!
This company is an absolute joke. they received my return almost 6 weeks ago yet the prospect of me receiving my refund looks slim to nil.
I have opened a PayPal case against them which they aren't responding to either. I'm hoping after 30 days of not responding to PayPal, maybe PayPal will just issue the refund, if not, then I guess I'm out of pocket.”
“You're company is nothing but a SCAM at it's best I deposited R4895.48 in February for 4 orders but we're never delivered until this day and refund or correspondence whatsoever. SCAM..SCAM ..SCAM..
I personally urge anyone not to buy anything from this Chinese Scammers who claim to be based in Girona Spain lying to the world . Never even think about buying from these scammers”
“If i could give this company less than 1 then I would!!!!! They have no customer service experience. I also am waiting for my refund for more than 2 months. and still nothing !!!!!!!!!!”
“I've ordered a sweatshirt on the 4th March 2021 it said I should expect my order between the 12th and the 16th but I still haven't recieved anything to this day . The last communication I recieved was that the package has reached its country of destination. Its been weeks now without any communication”
“Terrible i paid for a special delivery paying an extra £10 but the goods have not come when i complained they said it may take between 5 to 15 days !!!! Why would i pay extra for this. When i have asked for a refund as i have not had the goods all they say is to check the tracking ....my goods are still in bloody Spain !!!!”
“If i could give this company less than 1 then i would. They have no customer service experience. I also am waiting for my refund for more than 2 months. Furthermore, the delivery order took them almost 8 weeks.”
“Never order from this website been waiting 5 weeks for a refund as it’s sitting in their warehouse but it’s the wrong warehouse for a refund to be processed it’s a joke. Customer service just sends the same email each time I’m getting nowhere!!! AVOID”
“I have been waiting for my order since December 2020..i went to different local post office but there is nothing and also they are unable to trace my parcel with the tracking number they have provided. When i ordered i receive a notification saying i will receive my parcel within 2weeks.”
