“It has ben over 2 months since I have been waiting for my parcel..n it is now over a month since I have received any updates on the app...
My tracking no is RU870477598NL and my order no is 22641430”
“Dear Support
Will I ever receive my parcel? I hate myself from ordering from your website. It's been more than a year now since waiting for my parcel but atleast I'll be able to inform my fellow South African not to ever buy from you. I WANT MY MONEY BACK PLEASE SO I CAN BUY SOMEWHERE ELSE.”
“Dreadful customer service!
I made a return and the item has been stuck for over a month in transit. After kindly asking the customer service team to follow-up they have not and will not. They will make a refund.
Disappointed they are not helpful or supportive with returns. If you buy from them do not expect great customer service nor help with returns and refunds.”
“I ordered a New York yankees cap from them over a month ago. Unfortunately haven't received anything, I have been tracking it but its somehow stuck in transit. The cap costs over R500 including delivery of course.
I have been calling the number on the website which magically does not exist.
Worst thing ever, as it was a birthday gift for my boyfriend. I will never recommend this site to anyone. Not ever. I am utterly disgusted.”
“Ordered some vans more than a week ago, they’re still stuck on “in transit to our dispatch center”, when asking the support team where my shoes are they always answer with the same pre-written response. Horrible customer service in addition to a horrible service provided. Also, reading the other reviews I am reluctant to ask for a refund as other reviews claim that they’ve been waiting months for the refund.
Please find a different website to order clothing and shoes as this has been the worst experience I ever had to deal with.”
“The worst experience I had in my whole life. I bought some products on December 2020, and then I return them on January due to wrong size. Today is 05 of May 2021 and I'm still waiting for my refund. Every time I contact the customer service to solve my problem, they always give the same responses like a robot. They say they are gone forward the problem to financial department and then nothing happens”
“After numerous back and forth email an finally figuring out the packages items were lost and they were notified they still don’t want to provide a refund. Wouldn’t recommend them for any claims.”
“Order No 21717969
READ THESE REVIEWS, THIS COMPANY REALLY IS THAT BAD!!!!!!
This company is an absolute joke. they received my return almost 6 weeks ago yet the prospect of me receiving my refund looks slim to nil.
I have opened a PayPal case against them which they aren't responding to either. I'm hoping after 30 days of not responding to PayPal, maybe PayPal will just issue the refund, if not, then I guess I'm out of pocket.”
“You're company is nothing but a SCAM at it's best I deposited R4895.48 in February for 4 orders but we're never delivered until this day and refund or correspondence whatsoever. SCAM..SCAM ..SCAM..
I personally urge anyone not to buy anything from this Chinese Scammers who claim to be based in Girona Spain lying to the world . Never even think about buying from these scammers”
“If i could give this company less than 1 then I would!!!!! They have no customer service experience. I also am waiting for my refund for more than 2 months. and still nothing !!!!!!!!!!”
“I've ordered a sweatshirt on the 4th March 2021 it said I should expect my order between the 12th and the 16th but I still haven't recieved anything to this day . The last communication I recieved was that the package has reached its country of destination. Its been weeks now without any communication”
“Terrible i paid for a special delivery paying an extra £10 but the goods have not come when i complained they said it may take between 5 to 15 days !!!! Why would i pay extra for this. When i have asked for a refund as i have not had the goods all they say is to check the tracking ....my goods are still in bloody Spain !!!!”
