DressLily Reviews

Name: DressLily
Rating: 1.34

1.3 Rating 424 Reviews

8 %

of reviewers recommend DressLily

Company Reviews

Metrics

1.3

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DressLily 1 star review on 15th September 2020

Victoria Bilton

DressLily 4 star review on 12th September 2020

Parkash

DressLily 1 star review on 23rd May 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered three swimsuits. I was careful to pick a size according to their charts. I think the sizes are "foreign." A "10" is usually slightly big for me. Their "10's" were too small. They only offered a half refund. Their return policy states you can return for quality issues. The material is very thin and badly sewn. I might have considered an exchange for full credit, but half credit? Why would anyone shop for swimsuits through the mail with such a horrible return policy. RUN AWAY from this company!!!!”

Helpful Report

Posted 5 years ago

“Don't waste your money here! Shady practices and you won't get your items. Purchased items and paid extra for expedited shipping. A week later still showing pending, I reach out to see what the hold up is and miraculously items that I purchased are "SOLD OUT". The website didn't mention anything sold out. They said "due to a high demand for this item, that many customers ordered the item the same time caused the shortage of the stock availability. Therefore, we need more time to ship the items out." That's Shady and frankly unacceptable in terms of customer service. An email or follow up should have been sent to me regarding the item instead of just holding my money and not sending anything. Stick to Amazon or Fashion nova.”

Helpful Report

Posted 5 years ago

“Awful!!!! almost one year and I didn't receive my orders!!!! I had 2 orders and nothing!!!! I lost day of work to go until the central post office at the other side of Lima and nothing... and now they don't refund my money!!!!!! I want my money back!! thieves!! don't order from this site”

Helpful Report

Posted 5 years ago

“IT WONT LET ME SAY 0 STARS . I ordered from this company 4/11/19 @ 8am paid for my items and shipping it said 5-7 days its now 5/10/19 and i received my first item today, and the other one is still yet to be shipped, so if your trying to get something for your partner for the vacation your going on better not buy it here because they wont tell you that it is really going to be 4-8 weeks before you get your items you are going to have to get online and message them and find out why only to be told they are out of stock and it will ship when they get it. DO NOT WASTE YOUR MONEY OR TIME”

Helpful Report

Posted 5 years ago

“Poor quality, ordered a M size I would say it’s an 8uk size. Unwearable. Waited over a month. It’s not a scam, it’s just rubbish. Don’t bother. Support local shops x”

Helpful Report

Posted 5 years ago

“I ordered a swimsuit 6 weeks ago, and still haven’t got it. Wherever else I’ve been ordering stuff it takes maximum 2 weeks. This is quite unacceptable really. Wish I read the reviews first.”

Helpful Report

Posted 5 years ago

“Still waiting for second half of my order, suspecting now it won’t arrive at all. Will not purchase again because, you know, I tend to want to receive things I pay for.”

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Posted 5 years ago

“Awe full cheap nasty stuff from China. If size is wrong nothing you can do as they are China based.”

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Posted 5 years ago

“horrible website no customer service poor poor quality of clothes very bad experience”

Helpful Report

Posted 5 years ago

“So many issues from the start: paid for expedited (3 day) shipping. 5 days later I contact them and am told all three items are on back order and it will be 10 or more days, so I asked for my expedited shipping money back and they told me then it would be 20 or more days. WTH. Finally got 2/3of the order today and it is absolute GARBAGE. Poor workmanship, awful material, looks NOTHING like the pictures of the site...like laughable bad. And the return policy is basically non-existent. Never. Ever. Ever. Going to use one of their affiliate sites again. Be ware. Dresslily has a lot of names!”

Helpful Report

Posted 6 years ago

“Delivering is ridiculous. Don't expect it to come in a decent time. You'll wait over a month.”

Helpful Report

Posted 6 years ago

“i ordered 2 swim suits that showed to be in stock and also paid for expedited shipping on april 1, 2019 i was told they were out of stock and they would have them and ship by april 23rg 2019 well lets just say it still has not shipped and they wont refund my expedited shipping either. worse experience. still no updates on when i will receive my package”

Helpful Report

Posted 6 years ago

“I ordered a dress and a jacket from here back in December for my January engagement photos. It didnt get shipped or recieved when it was supposed to have a guaranteed delivery date. I immediately contacted them when I received them too late so I could return them within the 30 days since we had to go shopping THE DAY OF our photos to find something else to wear. They said theyd send me a return label to ship it back. They didnt. I contacted them over and over and they said I would have a return label. Then when the 30 days was up they said it had been too late to return and get a refund. Even though all of these problems were THEIR fault. NEVER. AGAIN.”

Helpful Report

Posted 6 years ago

“If I could I would give this company less than one star. I returned the items that I got from them by refusing the package and they will not refund my money. They said it’s at the warehouse and they cannot get it back. They won’t even send the items back to me. If you see something you like on this website simply go to Amazon and copy and paste the description of the item you want and it will be there And for 50% cheaper. And if you decide you don’t like it or don’t want it Amazon will refund your money unlike this company that will not refund your money and say they will not except your return This company has horrible customer service do not buy from them I am out $50 because they are simply too lazy to find my item in their warehouse. Please do not buy from this company And spread the word dressLily is a scam”

Helpful Report

Posted 6 years ago

“i ordered on 6th april. It was still processing on the 16th even though theyd taken the money from my card. i contacted them to ask why it was still processing and when will it be shipped and they said it had been cancelled. I asked why theyd cancelled my order but taken the money they said it was a security issue. They didnt even email to say they had to cancel. They told me it will take up to 14 days to get my money back. Is that 14 days from when they cancelled it? No its 14 days from when the cancellation is authourised. who knows when that will be. JOKE of a company. Dont buy from here.”

Helpful Report

Posted 6 years ago

“Having issues with communication, cheap quality products...very dissatisfied with all the items. Would not recommend.”

Helpful Report

Posted 6 years ago

“I purchased the wrong item i contracted customer service to cancel shipping i was told once the other was in process i could cancel. Once it was in process i contacted them again and i was told my order couldn't be canceled. Customer service is awful as well as the delivery took over 2 weeks to receive item, Now i have to go threw the hassle on returning hopefully is not as bad as i think is gonna go. Beautiful clothes but very disappointed.”

Helpful Report

Posted 6 years ago

“Do Not buy from this company, Don't give you refunds, gives a perceptive of the amount in credit so you have to buy from them again. Awaiting 5 weeks for a item for my holiday. They have not dispatched the item and still won't give me a full refund.”

Helpful Report

Posted 6 years ago

“Do not shop here. They don't send item and give excuses as to why, they say to pick out something else and then say sorry it is out of stock, over and over. TOOK MY $$$ NO PRODUCT.”

Helpful Report

Posted 6 years ago

“Avoid at all costs!! First off the item I received looked nothing like the one in the picture. It was hideous & the cheapest looking material. Sorting out a return is just do much hassle, I think it’s designed so you I’ve up. Eventually I got a returns label out of them, posted it, & now they have no trace of my item apparently!! So I’m out of pocket not only for the return, but also for the clothes. It’s an absolute scam!! Please do not use!!!”

Helpful Report

Posted 6 years ago

DressLily is rated 1.3 based on 424 reviews