“Excellent internet ordering and UPS kept us informed of date. Not good that we had to wait in all day and then it arrived about 6 pm. Mattress was very heavy for us to carry upstairs and was a real struggle but now it's on the bed we are very pleased with it.”
“I think this mattress has great potential you only have to look at the reviews . It started off very comfortable but after a while became less so and started to sag where we had been laying . My husband is around 16 stone but I am only 9.5 stone so not that heavy . We are sending it back as this shouldn't happen after a few weeks. It's a great shame as I had found it comfortable compared to a big competitor. Good customer service . Really hope this Company does well, just think the mattress needs a few tweaks to make it perfect .”
Thank you for taking the time to write a review. We really appreciate your feedback and are sorry that the Drift mattress did not work out for you. We would like to wish you all the best in your search for the perfect mattress. Kind regards, The Drift team.
“Took delivery of our superking Drift mattress last Friday, and just loving sleeping on it...and more importantly, so
is my wife! Great service and a great product - would definitely recommend!”
“After the very fast delivery we have not been impressed. The mattress was OK to sleep on but not great. When I changed the bed & decided to get our mattress topper cleaned I noticed it looked as though the fold hadn't come out properly.
I have contacted Drift who have not replied to emails & fobbed me off on the phone telling me to look inside the zip cover of the mattress. I have done that & there is obviously a problem with the mattress being folded & I have photographed where the springs dip in the centre.
Now I've called to arrange return & the phone goes straight to answerphone despite it saying on the contact page that the office is open.
Buyer beware!”
Dear Mrs. J,
Thank you for taking the time to write your feedback, we are so sorry that you had a negative experience with us. We are glad that everything has been resolved now and wish you all the best in searching for your perfect mattress.
Best wishes,
The Drift team.
Thank you for taking the time to provide us with your feedback. We are sorry to hear you are having an issue with your mattress. We would be happy to investigate this issue for you, please feel free to contact us via hello@driftsleep.com and we will be happy to discuss some potential solutions with you.
Kind regards,
The Drift team.
“Very good. Great communication and very easy to do business with. I had a slight issue with setting up the loan agreement, but this was easily and quickly rectified.”
