“What i was purchasing was not explained completely. I was signed up for a 30 day review period with a option for a full refund. Now when i call the rep is always out sick all of a sudden!”
Dear Vercie,
Thank you for leaving a review regrading your experience with us at DriveSmart.
We apologize that you feel like your interaction with us has been less than satisfactory. You enrolled with us on 3/5/2019 with a 30day review period for a full refund until 4/5/2019 if you decided against it. We apologize if our enrollment agent was not thorough enough regarding the policy itself or the terms and conditions. Furthermore, we will be sure to continuously work with our agents regarding this.
You spoke with a customer care representative on 3/12/2019 who tried to explain to you that due to your state regulations & laws, we were not able to give you the full extended service contract. He explained all your options and apologized for the miscommunications.
On 3/14/2019 you spoke to this agent again who was able to accommodate your requests and we have already updated that information in which you will receive by mail shortly. Unfortunately, your customer care representative was out sick with a serious condition for a couple of days prior to your call on 3/14. He did reach out to you right away on that date.
Thank you again for leaving a review regarding your experience and we are happy to be able to accommodate you and have you as a preferred customer. Feel free to contact us if you ever need any additional assistance.
Best Regards,
DriveSmart Warranty,
888-578-3711
“My representative John Taylor was great! Instead of cancelling my policy due to financial reasons. Mr. Taylor made things to where I could keep my policy in full effect. I am very happy with DriveSmart Warranty's service and would recommend them to anyone.”
“Your customer service people are so nice. They do their job well I tried to cancel a few times and they always talk me out of it. After the fact I am kinda glad they did.”
