“These people is linked to CarShield! You call Carshield and they have your information. This guy took a additional $100 out of my account without my permission. They said Carshield wasn't reputable and didn't cover Chevrolet warranties! They've scammed me out of at least $600. Go to your banks and get new debit cards. Car warranties are BIG TIME SCAMMERS! *ssholes! LaTonya”
“They took my deposit of $200 that allowed me time since I was leaving out of the country that day to verify with my dealership my full extended coverage on my vehicle. I had 30 days to get my $200 back. When I called my dealership to verify my full extended coverage that this company said I did not have, the company didn't want to give me my $200 back even though it was within less than the 30 days I was entitled to. It is a zero Scam please, please verify with your dealership before buy anything from them. They are desperate and cheating people at whatever means necessary. The only way they say I can cancel is by sending my declaration page from my dealership. I have right to decline any service but this is what they are doing. Hoping I will go past the 30 day period so they can keep my money and keep billing me monthly. Call the BBB and report them I am!!!”
“They took my money out of my checking account and did not fix my truck at all the scammers I’m getting tired of it money doesn’t grow on trees especially with this economy going on I’m getting really tired of these people that disrespectful they say ha ha on the phone and they hang up on you that’s a company that’s not a company unprofessional very unprofessional I wouldn’t recommend us to nobody I just want my 179.99 back And I won’t bother them no more don’t get this company that quick enough to take your money but they’re not quick enough to return it for doing nothing to your truck or your car”
“Going on word of jessica being the best extended warranty there is. Found out when car a new purge valve and vapor blocking valve from my Ford escape titanium. The warranty doesn't cover. This is so wrong. I will be cancelling this warranty. I've been paying my money faithfully for months then in a time of need drive smart can't deliver on this so called extended warranty. People are being scammed.”
“Got a package for my grandmother, wasn't really sure she would use it, but she did last month and said it was helpful to her. And EASY. Good to know. I'll keep getting it for her every christmas :)”
“I called to cancel my service and I do not get nowhere I'm going to dispute with my bank and if I don't get anywhere I am going to call the Better Business Bureau because this is a fake company I feel And I don't know what to do they took a lot of money for me A few Hundred dollar”
“Drive Smart took my money doing covid and when I called and wrote them before 30 days they said letter came after 30 days when they know there were lots of problems with mail and getting in touch with them.”
“Drive smart is the worst to ever have you half to go threw the most just to get threw anything or anybody I just talked to the rudest supervisor in the world who did not help me and hung up in my face I will never go here or even consider or refer any body to this place at all it’s horrible he admitted that it wasn’t my fault and that they did everything wrong I still tried to cancel and I half to go threw the most just to get my money back if I could sue I will sue but as I type my review I’m talking to my private lawyer now it was uncalled for and not professional at all”
“WORST EXPERIENCE EVER! I am retired military. i was contacted by a sales rep and purchased this policy for my 2015 Ram 2500. I was told what the warranty was suppose to cover. It did not. It was all a lie. I paid not only for 100% repairs and then was told I would be reimbursed. Then was sent denial letters. I traded in my Ram on a new RAM and then this place had representatives that were rude and spoke to me horribly. I was then threatened by the rep that if I did not go to the dealership that I traded my vehicle into and get documentation that I traded the truck that I would be FORCED to FILE BANKRUPTCY and that it is PART OF THEIR CONTRACT!!!!! DO NOT PURCHASE ANYTHING FROM THESE SCAM ARTISTS!!!!!! THEY ALSO VIOLATE THE FAIR CREDIT DEBT ACTS!!!! ANYONE WANT TO GET TOGETHER AND FILE A CLASS ACTION LAWSUIT AGAINST THIS COMPANY- I AM ALL IN!!!!”
“WORST EXPERIENCE EVER! I am retired military. i was contacted by a sales rep and purchased this policy for my 2015 Ram 2500. I was told what the warranty was suppose to cover. It did not. It was all a lie. I paid not only for 100% repairs and then was told I would be reimbursed. Then was sent denial letters. I traded in my Ram on a new RAM and then this place had representatives that were rude and spoke to me horribly. I was then threatened by the rep that if I did not go to the dealership that I traded my vehicle into and get documentation that I traded the truck that I would be FORCED to FILE BANKRUPTCY and that it is PART OF THEIR CONTRACT!!!!! DO NOT PURCHASE ANYTHING FROM THESE SCAM ARTISTS!!!!!! THEY ALSO VIOLATE THE FAIR CREDIT DEBT ACTS!!!! ANYONE WANT TO GET TOGETHER AND FILE A CLASS ACTION LAWSUIT AGAINST THIS COMPANY- I AM ALL IN!!!!”
“Do not even start the application I looked into it they are no trying to force me to keep the policy and it hasn't even been 30 days they want a noterized letter just to cancel the policy and I don't think that will even work completely scammed”
“I have called repeatedly asked to cancel my contract . I was told I had a month to decide when I initially enrolled and I called after 2 weeks deciding I did not want to continue.
The telephone reps have been rude and bullying insisting that I need to give them a reason to cancel and not accepting my requests. I thought it was canceled and then I receive a debit from my account . I have not been able to speak with anyone yet that will cancel my policy.”
“This company deserves 0 stars, not even one. I signed for 30 days promotional period and payed $114 refundable deposit. After I looked through the book they sent, I decided not to get warranty for my car. After waiting on the lane for 30 minutes, I was transferred to GM. He was incredibly rude, arguing with my and my boyfriend for another 30 minutes why we need this warranty. He was cutting my sentences. He was very loud and unprofessional. After he realized I am not keeping this terrible warranty, he told me all the informations the fastest he could and he wouldn't slow down and repeat. This is the worst customer service I ever experienced. I can understand selling something, but being rude to potencial customers, I can't. Even though if I needed warranty, I would never buy it from them !”
“Darren Vaughn contacted me just a few minutes ago about my car, he was smart, confident and promised me integrity! I believe him and appreciate his honesty”
“WHATEVER YOU DO “DO NOT PURCHASE THIS COVERAGE”....WHEN I DISCOVERED MY MILEAGE WAS TOO HIGH TO QUALIFY FOR WHAT I THOUGHT WAS PREVENTATIVE MAINTENANCE I CANCELLED COVERAGE KEEP IN MIND I HAD THIS COVERAGE 4-5 MONTHS WITHOUT REALIZING WHAT I HAD...THE MANAGERS FRANKIE AND THOMAS DECIDED TO RETALIATE BY NOT REFUNDING MY MONEY OF $139.53 WHEN I SPECIFICALLY CANCELLED 10/15/19 AND THEN WAS CHARGED 10/28/19...WHEN I HAD ELECTRONIC PROOF OF CANCELLING THEY ACCUSED ME OF LYING ABOUT MY MILEAGE OF WHICH I DRIVE FOR MY WORK AS A SALES PERSON STARE TO STATE...THEREFORE I WAS TOLD MY MILEAGE WOULD AUTOMATICALLY EXPIRE AND YET THE COMPANY CONTINUALLY CHARGED ME AND REFUSED TO REFUND MY MONEY...THE MANAGEMENT ARE UNETHICAL AND SHADY...THEIR OBLIGATION IS TO PROCESS CUSTOMER REQUESTS ACCORDINGLY....NOT BE JUDGE, JURY, AND EXECUTIONER!!!!! THIS COMPANY DO NOT DESERVE TGE ONE STAR I HAD NO CHOICE OF PROVIDING IN ORDER TO POST MY COMPLAINT!!!!!”
“The representative Nicole was very knowledgeable and respectful, but I mostly appreciated the patience she had when taking the time to explain every detail that I asked about. I know what my policy is worth and what DriveSmart covers!”
“A long time friend of mine enrolled in a vehicle service plan through DriveSmart back in February. Late April her Ford Escape had to be serviced in which she made a claim and DriveSmart covered it. She was so happy with the service, she referred me to enroll and received a $50 gift card from DriveSmart for doing so. It seems they really do honor their word with what they have to offer.”
