duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,133 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, good customer ser”

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Posted 4 years ago

“The transfer from Canada o Cuba was quick to arrive and delivered to their door, even though it was to a town at a distance from Havana. I was very satisfied”

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Posted 4 years ago

“I've been using Duales for over 20 years. Reliable!!”

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Posted 4 years ago

“I like Duales and I like the safe text code system. I've never had a transfer go missing or be unreasonably late. However, it would be nice to have a better tracking system so the customer knows at what stage the door to door transfer is at.”

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Posted 4 years ago

“Easy to use. Rapid deliveries.”

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Posted 4 years ago

“Fast response th-u”

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Posted 4 years ago

“Fast, easy, safe. Thank you!”

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Posted 4 years ago

“Excellent and fast service. I have used this company for over 15 years”

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Posted 4 years ago

“El envío llegó sumamente rápido.”

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Posted 5 years ago

“Efficace , bon service , Annie de Sorel”

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Posted 5 years ago

“I had an issue with filling out my online form on Duales. I left a voicemail and my call was not returned. However, once I spoke to Sonia on the phone I received a very quick and kind response. Overall I was very pleased with my service. At this point my delivery has not been made so I have no response to that at this time.”

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Posted 5 years ago

“Good .Excelent. attention..”

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Posted 5 years ago

“muy largo . muchas preguntas inutiles . no adapta para mis gusto . busca algo rapido y eficiente gracias saludos”

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Posted 5 years ago

“The ordering process was easy and convenient and that is to my satisfaction. The money delivered in good time as well.”

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Posted 5 years ago

“Buen servicio lo recomiendo 100%”

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Posted 5 years ago

“ES MUI BUENO 20”

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Posted 5 years ago

“I started using Duales.com service in June 2011 after big research about different options to transfer money to Cuba to my friends. At that time it was the best option. A few years ago I tried to use Western Union once and was checking on other web services how much it would be sending money through them, and so far I’m still with Duales. In the beginning I was transferring money to bank account (something like Caribbean Transfers Card) , and later I tried and started using only home delivery option. Just in this January 2020 I did two transfers for my two friends in Cuba , and below is what I spent on it : For 50CUC I paid 71.90 CAD with home delivery service. Delivered in two days. For 100 CUC I paid 139.11 CAD with home delivery service. Delivered in three days. When checked with Western Union two different locations in Toronto sending 100 CUC would cost me 148.50 CAD After all I’m still very happy with Duales.com service, and another big advantage is that when I’m in Cuba and don’t want to withdraw money from my credit card as exchange rate and all fees will be bigger, I can simply submit another transaction using internet on my phone and expect it will be delivered in three days to my girl in city close to my resort, and after she get it, she can pass it to me. At least now I have two options to use my credit card for withdrawal or do the web transfer from Canada. … P.S. by they way if you consisted to use that service please get all necessary information about your friend as such as , First name, First Last Name, Second Last Name , full address , phone number, date of birth. If you want to try to transfer to banks accounts you will need to know their bank account in Banco Metropolitano, Banco Popular de Ahorro or Banco de Credito y Comercio BANDEC … When you prepare transfer , and choose your friend from the list , put the amount you want your friend to receive in CUC in Cuba, then press next and WAIT for email with transaction number and amount you need to pay !!! Then choose you payment option. I prefer all the time eTransfer , and from my Royal Bank account it was free last year for this time of payment for Duales. I hope some info will be very useful because I remember how much time I spent trying to find affordable solutions for transfers to Cuba.”

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Posted 5 years ago

“We had issues with the online registration for some reason but the staff at duales-com were able to resolve them. Follow-up was required to ensure that the funds had made it to their destination and this too was resolved in a professional manner. Overall we were pleased with the outcome and happy with the service we received.”

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Posted 5 years ago

“Amazing service. Easy, fast and reliable. Thank you.”

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Posted 5 years ago

“I have been using Duales for a few years now to send money to Cuba from Toronto, Canada. No problems, sometimes very quick for Cuba within two days for an off the beaten path small town in Cuba. I use the Home delivery so the money is delivered right to the door.”

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Posted 5 years ago

duales-com is rated 4.3 based on 2,133 reviews