duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,116 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,116 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have some time ago, wrote you about the fee. I don't undetstand why the fees are different acording to the amont tranfered. For you, it is exactely the same work to do for 100$ that it is for à 500$ transfert. The fee should be fixe whatever the amont of the transfert is. You take advantage if being one of the few agences who may do transfert. When it will be possible with an other agence, lest expansive l will switch.”

Helpful Report

Posted 1 year ago

“I’ve been using this service for 4 years and most times it is fast and efficient. The last year has been a little slower as they cannot put the money into the card so having home delivery takes a while and sometimes it takes too long. I can’t wait until they are able to put it on the card again.”

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Posted 1 year ago

“Good agency”

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Posted 1 year ago

“Buena empresa hasta hoy todo bien siempre a llegado mi envío a veces se tarda pero no mucho muy recomendable”

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Posted 1 year ago

“la abilidad de poder cancelar una orden de envio fue eliminada de la pagina de duales. (mas trabajo para uds. mas problema para el cliente) no se ve gane para nadie. tambien cuando el cliente llama nunca contestan el telefono por mas veces que se llame. despues de tantos anos con duales veo decline en el servicio de internet en el website de duales.”

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Posted 1 year ago

“Cuballama una Pagina donde los artículos que llevan a tu hogar llegan rotos no te lo revisan y luego no te lo reponen llebo mas de 15 días esperando que repongan una lavadora que compré para mi mamá Y solo disen que están esperando por el proveedor de cuba y ni cambian el artículo ni reponen el equipo no recomiendo para nada la verdad”

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Posted 1 year ago

“It will be nice if we could be advise when the delivery is done. We never now when the delivery is completed.”

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Posted 1 year ago

“Duales never fails.! Home delivery in less than 48 hrs. Thanks.”

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Posted 1 year ago

“Website easy to navigate and money was received in 3 days. Very smooth transaction”

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Posted 1 year ago

“Easy and fast”

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Posted 1 year ago

“I have depended on Duales for a few years now to send money to Cuba, especially appreciate home delivery to fairly "remote" area. Thanks, Susan Pollock”

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Posted 1 year ago

“I have been using your services for the last 13 years without any problems. However, it would be nice if you could include a feature on your website that lets us know when the funds have been added to the card or delivered. This would help us keep track of things better. Thank you.”

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Posted 1 year ago

“Duales , muy eficiente y comprometida con sus clientes , excelente servicio”

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Posted 1 year ago

“Sécuritaire. Vite. Excellent service”

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Posted 1 year ago

“good and fast delivery”

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Posted 1 year ago

“All went smoothly. I do have a question. How do I remove a previous beneficiary?”

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Posted 1 year ago

“always reliable good service, been using for a few years now”

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Posted 1 year ago

“Fast and professional service, I'm very satisfied every time, thanks for your business, Tomasz.”

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Posted 1 year ago

“So far very good services.”

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Posted 1 year ago

“Have used this service many times and they have never failed me. Great service, great people”

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Posted 1 year ago

duales-com is rated 4.3 based on 2,116 reviews