duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,133 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Job well done. Keep up the good work....”

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Posted 4 years ago

“Nunca pude completar mi orden. Parece que durante el fin de semana no trabajan. Aún espero poder acceder a la aplicación para completar mi orden pues esta tampoco funcionó. Activation code nunca Enviado.”

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Posted 4 years ago

“At the beginning of using Duales.I had a problem using the site.But I understand it was for security reasons .I have no problems with them now. Gave them the proper I Identification they asked for,and since then everything has been great with them.They are my number one company I believe better than Western Union for transferring money,my opinion..Thanks Duales for your awesome customer service and support.”

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Posted 4 years ago

“hello!, This time around the experience using your web site was much better, not sure if the site process to send money had changed or if it is me who knows it better. In any event, I was satisfied. Let us see if the money arrives on time, to be even more satisfied. Warmest, Teresa Thanks”

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Posted 4 years ago

“Safe, secure and cheaper than any other transfer companies.”

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Posted 4 years ago

“I am a first time user and found the site very confusing. The info is easy to fill out but a problem once to get stuck as there is no one to help guide one through the application, I asked for help via email as requested and no one got back to me, so I was unable to send the much-needed money to my loved ones in Cuba. I am disappointed but will wait until Monday and hope to get a human to help me with the issues I am continuing to have, Sadly I have not been able to complete one transaction yet which makes me very sad and frustrated. I hope these problems can be resolved.”

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Posted 4 years ago

“Easy to use, very efficient. The fact that the money was delivered within 2 days despite the COVID crisis is very impressive! I chose this service partly because I didn’t have to give any information that I consider unsafe to share, eg passport number.”

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Posted 4 years ago

“I sent money to my friend in Cuba from Azerbaijan with Payoneer card without issue. Recommended.”

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Posted 4 years ago

“le choix de vos banques pour payer paiement direct est trop restreint tres decue ...juste 2 banques pas tres populaires...g eu de bons commentaires mais en payant avec carte de credit et moi je paye comptant (paiement direct) donc tres decue javouerais...merci.”

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Posted 4 years ago

“A lot of verification and I feel that is good.”

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Posted 4 years ago

“I was not able to make any order because the web was not accepting any amount after completed all the information”

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Posted 4 years ago

“Envie dinero a mi familiar en la Habana y les llego a los 3 dias a la puerta de la casa. Muy buen servicio.”

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Posted 4 years ago

“Excellent, quick service.”

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Posted 4 years ago

“I've been sending money to my mom through Duales for over two years now. She lives in the central part of Cuba and she is over 70, so it is very convenient for her to receive the money at home. The fee is reasonable, the transaction is secure and the service is fast. I stick to them because I am happy with their service. Give it a try!”

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Posted 4 years ago

“navagating the website was easy. If the money gets through as promised on time then great if not I will change my review. So very good for now”

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Posted 4 years ago

“Awesome!!! Thank you Duales very fast service and very efficient. Money was delivered to my brother house in 48 hours. I am so glad that I use your service during this difficult time. Thanks a lot.”

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Posted 4 years ago

“Very confusing to navigate. Because of a non-resonse from Duales on money to an individual in Cuba. I ended up sending twice as much as I planned to. Not recommended. Your own your own with this group.”

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Posted 4 years ago

“Vraiment facile - et nécessaire - si on pense qu'un certain Trump essaie de nous empêcher d'aider nos amis cubains par tous les moyens...”

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Posted 4 years ago

“Servicio y respuestas oportunas, confiables y de respeto al cliente”

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Posted 4 years ago

“J'aimerais que tous les étapes pour envoyer de l'argent soient accessible en français.”

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Posted 4 years ago

duales-com is rated 4.3 based on 2,133 reviews