duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,133 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

4169924932

Write Your review

Tell us how duales-com made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buen sitio”

Helpful Report

Posted 4 years ago

“Why does it take 6 days to credit the bank card?”

Helpful Report

Posted 4 years ago

“Good response to questions via email. I hope the usd is allowed again in Feb.”

Helpful Report

Posted 4 years ago

“Very quick !”

Helpful Report

Posted 4 years ago

“Transaction 188252 not delivered in usd. As requested. Still awaiting a correction. Or refund.”

Helpful Report

Posted 4 years ago

“First time using Duales. After 7 days, my family haven't received the money. At least Customer services works, after 2 days they told me because the Holidays was a delayed. Second response after 7 days, they told me because "Cuba's changes" we need to wait more days... they don't how many more days.....!”

Helpful Report

Posted 4 years ago

“Quick and easy. Three days and home delivery complete. Would love to be able to send US$ to Cuban credit card.”

Helpful Report

Posted 4 years ago

“Hasta ahora mi familia no recibe el envió generado, ya escribí al soporte pero aún no me dan respuesta sobre esto.”

Helpful Report

Posted 4 years ago

“They did not help me at all. I tried to Register to send money to my husband in Cuba, but was never able to submit the application.Because since I was a new client, I was to Register as New & the application did not allowed me to Register as New. They wanted me to write my user name & password which I had ever before created. I then sent duales an email requesting help & they responded me to Click on a Link that did not work, emailed them again & they never responded. I called the 1-888-888-8908 and a machine kept telling me that extension 151 was busy. Called again & now the machine said that extension 153 was busy. I had never even dial any extension! Playing games & more games with me.”

Helpful Report

Posted 4 years ago

“After frantically searching for a money transfer solution I found Duales and gave them a try. Everything went as planned and advertised and the funds arrived earlier than expected which is always a good thing. I will certainly use this service going forward.”

Helpful Report

Posted 4 years ago

“I never used your service as it is complicated and hard to use”

Helpful Report

Posted 4 years ago

“The customer service was excellent and I am still surprised by the speed of the delivery. I had barely pressed send and then I was notified that delivery was made.”

Helpful Report

Posted 4 years ago

“This is SCAM! Funds were not delivered. I tried to contact Duales several times, but they do not answer the phone, or reply to their customer service e-mail address.”

Helpful Report

Posted 4 years ago

“Agradecida y feliz de usar duales para enviar dinero a mi familia y amigos en Cuba ,es muy Rapido y 100% confiables”

Helpful Report

Posted 4 years ago

“Outstanding, thank you!”

Helpful Report

Posted 4 years ago

“Funds not delivered. Tried to contact Duales in both Canada and Florida, but they do not answer the phone, or reply to their customer service e-mail address.”

Helpful Report

Posted 4 years ago

“I cannot send money in a MLC USD card. Why?”

Helpful Report

Posted 4 years ago

“Why MLC USD card is not available?”

Helpful Report

Posted 4 years ago

“Person I sent money to has not been able to retrieve it. Transaction history does not show it. Then tried home delivery and not enough information, none, on how and when delivery. Feels like blind crapshoot. Would be considered unacceptable in any other country but Cuba”

Helpful Report

Posted 4 years ago

“You just took my money I can’t send the money that I have there and no one answer the phone”

Helpful Report

Posted 4 years ago

duales-com is rated 4.3 based on 2,133 reviews