duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,133 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was easy to navigate and the whole process through to receipt of the funds exceeded my expectations. Well done Duales”

Helpful Report

Posted 3 years ago

“I am satisfaid for the services given by Duales; banking transfert to Cuba usually proceed in less than 48 hrs as expected. Therefore, to be better, i wish that the MLC/USD transactions will be back shortly like before into the website system .”

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Posted 3 years ago

“Beyond HORRIBLE!!”

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Posted 3 years ago

“Duales is my go to for assisting my friends I’m Cuba during such a hard time in the world. I’ve always had amazing and prompt customer service! If you’re looking to choose between this and other services- you can rest easy knowing they have the customers best interests at heart ♥️”

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Posted 3 years ago

“Trying to sign up. No instructions regarding what documentation is required. Automatically changing the address inputs is not helping. Take a photo of something for every attempt. Works maybe on out of 100 attempts. No feed back as to when application will be approved. Need to ask many questions to find out what is the process. I am not impressed with the process and now someone has a photo of my drivers license and passport. Documentation does not include the sign up process that the app is using. Take a Photo. Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo”

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Posted 3 years ago

“had an issue with my credit card, used a different one and went through. my firend got his money today thank you for all your help wonderful service!”

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Posted 3 years ago

“Es una excelente opción, pero como muchos cubanos lamento que no estén utilizando el servicio de envío de MLC , tan importante en estos tiempos .”

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Posted 3 years ago

“Fastest and most reliable. Very easy to use. Great agents. Please, restart sending USD to MLC cards in Cuba through the website.”

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Posted 3 years ago

“Sois, de lejos, la mejor compañía con la que me he topado a lo largo de mi vida! Lastima solo que no ofrecéis transferencias en otras monedas, diferentes al CUP! Aún así, sois un ejemplo!!!”

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Posted 3 years ago

“Representative was very helpful and patient but I still can’t use the app, it doesn’t recognize me”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Their office is closed and the recorded message says PLEASE CALL BACK DURING WORK HOURS, but they don't bother to mention the hours. WHAT? And everytime I call it's shut. WHAT ARE YOUR HOURS? ALSO I wanted to send 300 to Cuba and online it calculate it would be SIXTY dollars in fees. That's crazy!”

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Posted 3 years ago

“No me gusto la app”

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Posted 3 years ago

“Rapidos y puntuales. Pena que no se pueda transferir MLC para tarjetas de banco.”

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Posted 3 years ago

“Quick easy transactions, received most times the very next day. Happy to use to have been using this service for almost one year consistently now. Provides peace of mind. Rates and fees are very reasonable in my opinion.”

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Posted 3 years ago

“incomprensible el hecho de que haciendo un envio en usd no puedan depositarlo en una trajeta emitida para ese efecto haciendo la transacion via el sitio internet de DUALES PERO SI EXIGEN QUE LA TRANSACION SE HAGA VIA UNA APLICACION CELULAR No entiendo lo absurdo de esa politica de DUALES talvez por intereses economicos con las compañias telefonicas donde DUALES recibe dadivas por cada aplicacion recargada para el envio de dinero acuba no encuentro otra logica explicacion que los interese econmicos y no elSERVICIO AL CLIENTE”

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Posted 3 years ago

“I have year and half, using the service and I'm happy every time I send the money, my family was happy, is no matter if I decide sent to home or card is faster. Thanks Duales.”

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Posted 3 years ago

“Need the restoration of US Dollar option promised weeks ago. CUP is of little value these days...”

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Posted 3 years ago

“Well, I am still in process of doing the transactions. I do not speak Spanish and some information I had in Spanish. Tried to phone on your advertised number however your phone system does not work. I mean you dial and get 3 options and whichever option you choose you are defaulted to main menu over and over. Tried to asked for help on line - the person would not answer my questions - just kept stressing what I need to do. I could not explain that I do not follow that and needed some help and clarification. Then it was enough for that try. I might try later again. Wich me good luck and check your phone system! *I did not try it today!”

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Posted 3 years ago

“YES IT S FINE”

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Posted 3 years ago

duales-com is rated 4.3 based on 2,133 reviews