duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,133 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Duales numerous times and I'm very happy with their service. I do the credit card charge and the home delivery. It's fast, easy, and efficient. I've been sending money to Cuba for 20 years, using every company that exists, and others that are now out of business. Duales has the best prices, and they get the job done efficiently and fast. And during this time of COVID, I have been so grateful to have the money delivered to their house. No one has to stand on line to collect their money, and no one has to be told to come back tomorrow, as they are closed or don't have enough funds. I've called with questions and they are always responsive and clear. The one thing I would like to request from them, is an email or text message to let me know the money was received. Sometimes Cubans don't have a connection to the internet or money in their phone at the time to let me know.”

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Posted 4 years ago

“Very good easy”

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Posted 4 years ago

“Excellent service. Fast and always reliable. Have not had one issue in the last 6 months of using this service.”

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Posted 4 years ago

“I like so much 👌”

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Posted 4 years ago

“IT is a very professional web. They very quick to give a money to our family ,only we need now american dollars”

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Posted 4 years ago

“No good. I asked for some specific information and the answer wasn’t clear. I think I will cancel my account”

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Posted 4 years ago

“Duales-com is an excellent service to use when transferring money to Cuba. They are very trustworthy and deliver on time to recipients. I would recommend this company to anyone. Thank you Duales.com for your service. ❤”

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Posted 4 years ago

“Cash-in-hand delivery to Cienfuegos is very reliable and often next day, based on use of Duales for more than a year”

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Posted 4 years ago

“Is it possible to make sure the reciever to get USD instead of CUC?”

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Posted 4 years ago

“great and easy. never had a problem...”

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Posted 4 years ago

“The procedure was simple and fast. The beneficiary receives a message at the moment, although the deposit of the money still takes time because the sending time has not been met”

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Posted 4 years ago

“Muy sastifecha como funciona rapida y segura la entrega professional gracias duales lo recomiendo”

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Posted 4 years ago

“Excelente servicio! Gracias a ustedes puedo ayudar a mi familia. Estoy muy contenta y agradecida por su magnífico trabajo. Gracias”

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Posted 4 years ago

“RESPONDEN DE INMEDIATO- GRACIAS ESTOY EN ESPERA DE RECIBIR EL PEDIDO..”

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Posted 4 years ago

“La mejor compañía de envío dinero a cuba desde Canadá, no tengo ninguna queja , en algunos casos la entrega del dinero a domicilio se realiza el mismo día , estoy muy feliz con duales lo recomiendo 🤗🤩”

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Posted 4 years ago

“great service but fees and exchange rate is way to high”

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Posted 4 years ago

“Me gusta que puedo contar con la ayuda de Sonia cuando la llamo me responde bien mis preguntas y me guía en las soluciones. Gracias”

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Posted 4 years ago

“Efficient and courteous services. Excellent response time to inquiries.”

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Posted 4 years ago

“The only thing I want to bring to your attention is if you don’t answer the toll free number, at least you remove it so people don’t get frustrated by dialling over and over. That’s what happened to me.”

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Posted 4 years ago

“Normally the service is very good but this time it is going slowly and I am beginning to worry when or if it will be delivered.”

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Posted 4 years ago

duales-com is rated 4.3 based on 2,133 reviews