duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,133 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not impressed”

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Posted 4 years ago

“I haven't used the service yet but platform looks very solid and support service works very fast.”

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Posted 4 years ago

“your site did not work for me at all. using a different site to help a friend in Cuba who has no money to buy food at this difficult time”

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Posted 4 years ago

“Me parece un buen servicio. Para mi, un poco complicada desde la aplicación pero, desde la web es mucho más fácil y rápido sobre todo 👍🏼”

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Posted 4 years ago

“I'm very pleased with the service and prompt delivery of the funds. The registration process was straightforward and filling out the form was quite easy. I did have a problem entering the date of birth; the application kept on changing the day to one digit lower. I got around this by entering a day higher. The delivery of the funds was done in less than 24 hours with no problem. I had a slight problem with a transaction I wanted to cancel because of the delivery type I chose. I left several messages, but did not get a return call. I sent an email stating the problem, and was pleasantly surprised that they had promptly resolved my and also sent a receipt notifying me how the money I sent was delivered. Thank you Sonia for prompt service and professional follow up. I gave Duales a five star rating because their prompt and professional service overshadowed any inconvenience I encountered. Thank you so much for a job well done.”

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Posted 4 years ago

“Do not wastes your time looking around. Duales are the best, for years! Keep it up!”

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Posted 4 years ago

“Bonjour je ne suis pas capable à m'inscrire de la première fois, je réalise de 12 à 13 fois, finalement un belle madame (Sonia) me avait aidé.”

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Posted 4 years ago

“I'm so happy to be here..so i appreciate it”

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Posted 4 years ago

“Super rrapido y efectivo,exelente servicio al cliente, Sonia muy profecional y paciente a todas las preguntas, gracias Duales .”

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Posted 4 years ago

“I used your website for my transfer to Cuba. I am very impressed with the home delivery, and the transaction fees are not to expensive. I will use again. I did download the App on my phone by found it a little confusing, it is not as user friendly as TransferWise, which is the app I use for sending money to Brazil. But overall I am happy with the service you offer and the service I received. Thank you”

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Posted 4 years ago

“I have registered with your company over a week ago and still not able to send $ to my friend in Cuba, the last time I tried this morning while filling out my friends details could not fill in Provence name and without that unable to move on”

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Posted 4 years ago

“My wife is in Cuba unable to come here because of the travel restrictions , I was very sceptical about using Duales but it was my last hope of getting money to her as all other options were a no go ... So Friday afternoon i made an account and crossed my fingers, Last night around 7.30pm my wife called ecstatic that the money was delivered right to her door , the delivery boy was sorry he was late because he was busy also delivering to Varadero and Santa Marta. I am 100% satisfied with this company and the service they provide and have no hesitation using them again next week”

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Posted 4 years ago

“Amazing customer service. I sent money to Cuba at 3am in the morning, the beneficiary had it in his account same day at 7pm. So happy I found this company. Just amazing. Keep up the great work.”

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Posted 4 years ago

“Estoy impresionado con este servicio. Yo estaba un poco desconfiado despues que lo encontre en unas busqueda en google. Decidi probar el servicio, y ellos hacen entregas en las casa en toda la isla. Ademas tu puedes depositar el dinero en cualquier tarjeta CUC or CUP en Cuba. Los cargos por el servicio son los mejores que he visto ( espero que no los suban) pero por el momento tienen mejores tarifas que la WesterUnion ( no realizan entregas ni depositos en tarjetas) y mejor que Cubamax el servicio que usaba antes de encontrar Duales. I'm impressed by this service. I was a bit skeptical when I found it after an online google search. I decided to try it and to my surprise, they do home delivery in the whole island of Cuba. Furthermore, you can deposit the money virtually to any of the bank cards available in Cuba CUP or CUC. On the other hand, the fees are the best I have seen ( I hope they don't raise them) but so far they got better rates than WesterUnion and Cubamax the service I used to use before I found them.”

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Posted 4 years ago

“hard time to login into app”

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Posted 4 years ago

“Can only send $200 I need to send more so does me no good.”

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Posted 4 years ago

“use el servicio de entrega a domicilio, envio desde Mexico se entrego en 5 dias sin contratiempos, la contraparte que recibio en Cuba se mostro satisfecha por el recibo "muy profesionales", el dinero llego a casa. Gracias¡¡”

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Posted 4 years ago

“I will like to be able to track or see my money transfer when it leave the web site to when the bank receive the money please it will give me a peace of mind”

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Posted 4 years ago

“Wasn't able to send money because a message keeps popping out saying I exceeded the maximum allowance ($300) ended up using someone else”

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Posted 4 years ago

“estuvo buena la experiencia pero me gustaria tener mas informacion”

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Posted 4 years ago

duales-com is rated 4.3 based on 2,133 reviews