duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,133 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A little better customer service from this company they do a great job delivering the service but when you try to call sometimes you can't leave a message an hangs up in you. Other than that the service and price is great.”

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Posted 4 years ago

“malo, un dia entero para tratar de agregar un destinatario, parece un chiste, pensé que era un sitio serio pero me equivoque.....”

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Posted 4 years ago

“My husband and I both have graduate degrees and we could not get the site to work. We called the help number yesterday but haven't received a reply.”

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Posted 4 years ago

“Non funziona il vostro sito.”

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Posted 4 years ago

“cannot put us dollars on mlc card”

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Posted 4 years ago

“Your sevice is good,I have used many times but,Why the option to send money to MLC USD account is not available anymore ??”

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Posted 4 years ago

“I have been using Duales for money transfer to Cuba and for me it's the best thing that could have happened, safe, fast, easy, from your home to your recipient in Cuba, open an account and you are ready to go, it,s that simple. Thanks again Duales.”

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Posted 4 years ago

“Home delivery of USD is okay, but to be able to transfer USD onto bank MLC cards again would be preferable. Why is that option not available anymore?”

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Posted 4 years ago

“Excellent service. The money was delivered to our Cuban friends within two days.”

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Posted 4 years ago

“Very good service over the live chat. I had a few enquirers and I got help straightaway. The recipient received the money in less than 48 hours.”

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Posted 4 years ago

“muy buena opcion , casi la unica que tenemos por el momento”

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Posted 4 years ago

“To be honest with you I did place the order with you but I've decided to canceled because I was not sure if you guys still exist. You are advertising possibility to deposit the money directly to MLC cards in Cuba but there is no option to do that when you choose deposit method. The other thing is your lack of communication with costumers. Your phone number is a joke ,nobody there to help and if you try to use your directory you will be disconnected after few seconds. The same is your email address. I've sent you one to get some info and help and I received one from you to do the review of your services. I gave you two stars because I am nice guy but to be honest with you ,one will be enough. I hope to do the business with you one day but you have to improve a lot of things to see me again. AK.”

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Posted 4 years ago

“Je n'ai pas encore placé de commandes. J'attends une réponse de votre part. Je veux envoyer des sous en USD a Cuba et j'y arrive pas 😉”

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Posted 4 years ago

“Una excelente opción para ayudar a las personas.”

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Posted 4 years ago

“This was a easy and simple way to send funds ....”

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Posted 4 years ago

“I have used their services a few times, as the options to send money to Cuba are limited and suffering changes on a daily basis. I have to say that DUALES has sometimes delivered the money on time, however, the way they operate is similar to that in CUBA, they make changes last minute and you have to accept the changes, because by the time you realize the change it is too late. Last night I placed two orders Delivery Type: MLC Card USD Any Bank, I even chatted with the so called supervisor on line and he explained the type of cards. Well to make the story short when I checked the order status today it showed home delivery. They decided to change the delivery method without even advising about this, and for the person chatting this was ok. They just decided that it was like this and that is it. Take it or leave it. Same mentality as the Cuban Government you have to makedo with any change even if you do not like it. They did not even thought about the idea, that maybe we do not want anyone delivering anything person to person, because we do not want our family members to be exposed to COVID 19 by receiving unknown people. The card is our best option. They failed at everything, customer service, delivering their promises etc. It seems they are working for the Cuban Government instead forcing people to whatever they want. They could have contacted me and advised me that the card option was no longer available, and proposed the change instead of deciding by themselves. Now they are forcing my family members to go to a bank, line up to deposit the money once again exposing them to COVID 19 It is a pity a business like this one can operate in Canada with such poor practices, rude personnel, and lack of professionalism.”

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Posted 4 years ago

“I still have not been able to send money. Your options are not self explanatory. To send money to a MLC card, what do you use? Is it USD home delivery?? There is no one to help me. I have emailed Customer service and no reply other than check out our FAQ's! That is NO help.”

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Posted 4 years ago

“Excellent fast service!”

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Posted 4 years ago

“I haven’t used the service yet. Have to wait until everything is in order for my relatives in Havana. But I intend to use your service regularly after Jan 7. Thanks.”

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Posted 4 years ago

“Estimados buenas noches...aún no ha llegado la transferencia a la persona beneficiaria. Qué tiempo demora en completarse el proceso si lo inicié ayer domingo en la mañana?”

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Posted 4 years ago

duales-com is rated 4.3 based on 2,133 reviews