duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,133 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot get in touch with anyone at customer service. I've called various time to no avail.”

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Posted 3 years ago

“User friendly and consistently dependable.”

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Posted 3 years ago

“I have been using duales for more than a year and they have been very reliable, if any thing needs to be improved is their response time to queries, but delivery time in Cuba is spot on .Thumbs up keep up the good service”

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Posted 3 years ago

“Love the simplicity of your online service. I only wish that you would go back to sending US dollars to Cuban accounts via your website. The app is very confusing”

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Posted 3 years ago

“Great company for sending money to my friends in Cuba. It,s easy to use and my friends have the money delivered to them very quickly.”

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Posted 3 years ago

“Great place to do business , always on time and reliable, honest company,”

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Posted 3 years ago

“Excellent service. Funds delivered in less than 4 days during a pandemic”

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Posted 3 years ago

“so many times using this..love it”

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Posted 3 years ago

“I have no complaints thank you”

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Posted 3 years ago

“Service rapide et facile d’utiliser”

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Posted 3 years ago

“website works, App doesn't work”

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Posted 3 years ago

“I am very happy using Duales to send money to family and friends. The service is truly reliable and honest with fast delivery. Whenever I have a question, I receive a prompt response to my email. I highly recommended this company and will continue to support their business. I hope there will be adding the USD soon as an option. Thank you and continue doing a great service. Estoy muy feliz de usar Duales para enviar dinero a familiares y amigos. El servicio es verdaderamente confiable y honesto con entrega rápida. Siempre que tengo una pregunta, recibo una pronta respuesta a mi correo electrónico. Recomiendo encarecidamente esta empresa y seguiré apoyando su negocio. Espero que se agregue el USD pronto como una opción. Gracias y sigan haciendo un gran servicio.”

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Posted 3 years ago

“Easy way to send money th-u”

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Posted 3 years ago

“Always have no issues when sending money to Cuba, had a technical glitch once and they fix it same day, hats off to them, great service, would highly recommend them”

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Posted 3 years ago

“Trabajan rapido y con seriedad en las entregas.”

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Posted 3 years ago

“Very good experience.”

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Posted 3 years ago

“your product delivery service is excellent, I have been a customer with you for more than 1 year and I used Duales.com, you asked me for identity documents for the 1st time on this site and last month I used the one from your DVC site and it's the same thing, I hope I won't have to provide identity documents every month”

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Posted 3 years ago

“I have been using Duales since 2002 and I have only good things to say. The site is very easy to use (after the first time), and the exchange is always shown so you know exactly what you are paying and why the receiver will be getting. I use home delivery, and it usually arrives within a day! This is amazing, Duales has improved so much over the years. Anytime (very rarely), I have had an issue or question a phone call is all that is needed to help. Someone always answers and take care of it immediately. Very trust worthy.”

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Posted 3 years ago

“I am a long time costumer, they sure deliver what they promise, very good service”

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Posted 3 years ago

“I am very pleased with Duales service. The delivery to Cuba is quite fast but always reliable. I will continue to use Duales because they consistently are providing good and reasonable service. Their only problem is trying to reach Duales by phone which is not easy.”

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Posted 3 years ago

duales-com is rated 4.3 based on 2,133 reviews