duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,153 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order and have not recieved a receipt yet??”

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Posted 2 months ago

“I TRY TO GET IN, AND AFTER TWO DAYS TRYING TO GET IN I GAVE UP.”

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Posted 9 months ago

“Nunca habia tenido una queja hasta ahora que mi beneficiario recibio una suma equivocada. Pienso que estos incidentes son responsabilidad del contacto en Cuba. Sin embargo la compania deberia tener mas control sobre el negocio. Por ejemplo, el beneficiario deberia recibir una factura de la entrega y la compania deberia notificar al remitente una vez concluido el servicio Todo parece indicar que estos protocolos los dejan en manos de los clientes y no me parece serio ni profesional.”

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Posted 10 months ago

“NOBODY ANSWERS THE PHONE WHEN YOU CALL. PLUS I HAVE A PROBLEM ALL THE TIME TRYING TO SEND MONEY ON YOUR WEBSITE”

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Posted 1 year ago

“I have always tried my best to help Cubans.How ever the current service charges and exchange rates means I will be sending less money to help the people who need it most. I will be exploring other options to help the people of Cuba.”

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Posted 1 year ago

“website and people do not answer the phone”

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Posted 1 year ago

“Hice una transacción hace 4 días y mi amiga en Cuba aún no recibe su dinero...”

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Posted 1 year ago

“My friend haven't received the funds yet. Any idea why?”

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Posted 1 year ago

“Le 4 avril dernier, j'ai fait une transaction. 6 jours le temps avant que mon amie à Cuba reçoive son argent. Très long...”

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Posted 2 years ago

“They haven't received the money, yet.”

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Posted 2 years ago

“Duales deleted 2 years of my receipts from my purchases online They sometimes provide help but other times will leave me hours online waiting for a response. At times staff have been quite rude.”

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Posted 2 years ago

“A few days ago I sent a payment to my friend in Cuba. I wanted to send the money in US dollars. When I went back to the amount it had been converted to Pecos. What did I do wrong for this to happen?”

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Posted 2 years ago

“Hi! First, l had some problems with the transfer, I had to do it two times to be able to complete the transaction. But the worst thing is the cost of the transfer. I don't understand why the price increases with the amount because, for you, a 100 $ transfer or a 400 $ transfer requires the same time and the same work. I think because you are the only one to be able to do those transfers, you take advantage of the situation and abuse us. For me, it is like stealing us. I paid more than 100 $ for a 400 $Transfer. Unacceptable.”

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Posted 2 years ago

“Payment screen changed and now its not accepting my payment”

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Posted 3 years ago

“A lot more difficult to navigate and to edit”

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Posted 3 years ago

“The problem with the application is somethime the fees is crazy the calculator Le problème avec l’application c’est les frais calculés ça m’a pris une heure pour avoir un bon calcul”

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Posted 3 years ago

“I made several attempts to send money to a friend in Cuba over the last two days and I have been unsuccessful. To make matters worse, I attempted to get some help from a Duales agent and was unable to contact anyone. I have sent money to Cuba each Christmas for several years and have not had any trouble with the process in the past.”

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Posted 3 years ago

“Je trouve qu'il est simple et facile d'utiliser vos services. Cependant je trouve que les frais sont prohibitifs. Il est très honéreux d'utiliser vos services. Comme il y a peu d'entreprises qui offrent ce service nous sommes piégés et vous en profitez pour imposer des frais élevés. C'est presque de l'extorsion. C,est très frustrant. Il pourrait y avoir un frais de 15 % jusqu'a 200 $ et ensuite un frais fixe de 30 $ pour les montants de 200 $ et plus. De plus il n'est pas plus dispendieux pour vous de traiter un montant de 50 $ que de traiter un montant de 200 $. Alors pourquoi les frais sont ils variables?”

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Posted 3 years ago

“J'ai du me résigner à effectuer un transfert dans un compte CUP à Cuba. Vous promettez des transferts possibles dans un compte en fonds USD et ce n'est toujours pas possible. Le transfert en CUP est nettement plus dispendieux et moins avantageux pour la personne qui reçoit le transfert.”

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Posted 3 years ago

“Very disappointed. Had not used account for a while. Forgot user name. Kept giving me password which I had. Finally got on then sent me to an app in playstore to sign up again. I just wanted myaccount to be reactivated so I can send much ended money to Cuba.”

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Posted 3 years ago

duales-com is rated 4.3 based on 2,153 reviews