Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.10

2.1 Rating 215 Reviews

23 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.1

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Dunkin' Donuts 1 star review on 19th April 2025

Kevin Qualters

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'll never go there again, you cannot understand the foreigner at the drive through, prices are completely ridiculous.”

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Posted 1 month ago

“Rude, take forever, always mess up my orders”

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Posted 1 month ago

“Service inside is the worst. Payed for my coffee and just walked out after 15 minutes. They just worry about the drive thru and that’s it!”

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Posted 1 month ago

“Sick of all the people from India. Hire American workers if you want American business”

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Posted 1 month ago

“Talk about bad service, I mean pure trash EVERYTHING about them”

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Posted 1 month ago

“Out of three people serving, not one has a decent English understanding.”

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Posted 1 month ago

“To the new store on 31/Palm Beach. I tried to grab the $6 box and modify to an ice tea and croissant with only cheese… the lady started yelling at me over the speaker that it will cost me more, lol. Then I said cancel that and give me a 10 box of munchkins. The lady again lectured me about the box deal and didn’t understand the meaning of cancel an order and give me another item. So I left hungry uggggg, not going there again.”

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Posted 1 month ago

“I had the app and it was great then recently it was updated and no longer worked with my phone and I had $$ on it but could not use it In order for it to work id have to get a new phone that is absolutely ridiculous”

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Posted 1 month ago

“Rude employee. Got my order wrong. And my food was burnt.. drink was bad.. practically only milk..”

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Posted 1 month ago

“Caught two male employees drinking my coffee and they began laughing afterwards and continued even after they had given me my coffee.”

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Posted 1 month ago

“Good grief. That's it. I'm done with this location. The coffee is awful. Just picked up my order and i am missing food. Paid 42 bucks and didn't get all my order. Stay away from this location, I'll just drive further to the one on 67th Ave.”

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Posted 1 month ago

“This location is the worst Managed location. The bagels, if they even have any, are never fresh. The donut selection is very limited and stale. And today a "coffee" shop has no Original Blend Gound Coffee in stock. How does a Manager not have coffee in stock. This location is close to my house but have to travel twice the distance to buy their products. Luckily there are several other coffee shops locally I can, and will now, patronize.”

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Posted 2 months ago

“Doors locked, no one responding inside. No sign on door.”

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Posted 2 months ago

“20 min in line just 4 cars ! WOW !”

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Posted 2 months ago

“Did online order, didn't have product, my card was charged, no refund at store level, called corporate for refund to be told owner would have to contact me for refund. Make it make sense. A customer was charged, didn't receive product or service, but has to wait 2 days for refund?? Horrible customer service. Starbucks here i come.”

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Posted 2 months ago

“Not as advertised I got the dunkings box this morning from the location in Kyle Tx, not even close to how good it’s advertised on tv the hash browns were burnt tasted like smoke, and my breakfast sandwich was all over the place sloppy, the egg is like a wet sponge I couldn’t eat it what a waste of of money, and the donuts are not fresh at all smh , I would not eat here even again.”

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Posted 2 months ago

“When I normally come to Dunkin my coffee is always good, but was very disappointed this time around and I wish I would’ve grabbed the name of that girl who did my frozen Coffee but it was a mobile order and I was in a hurry. I ordered a caramel frozen coffee. But what I got instead was a cup of cold and bland coffee. she did not use enough ice nor was is mixed well. I live less than five minutes away and by the time I got home all the ice was melted and had to remake the coffee in my own blender. And if I had to make my coffee at home there was no need to spend my money. So to the black girl with the short braids or dreads and glasses do better.”

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Posted 2 months ago

“Stop airing that gross, idiotic commercial with Sabrina. It's not remotely funny and it's incredibly sexist.”

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Posted 2 months ago

“Worst service not the right attitude by employee owner should be doing better job when it comes to train people”

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Posted 2 months ago

“The Dunkin’ Donuts on Sea St. in Quincy. I actually always bring my own coffee from home but today I had to stop on my way to work and I got a Dunkin coffee. I should’ve picked up a pile of dirt and put it in a hot cup of water. it would’ve tasted better. I don’t know what’s going on and not wash their pots or what but it was terrible. I should’ve went back. I didn’t have time obviously but really that was the worst cup of coffee. I’ve had a long time that’s why I make it at home usually but I had no cream.”

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Posted 2 months ago

Dunkin' Donuts is rated 2.1 based on 215 reviews