Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.26

2.3 Rating 141 Reviews

26 %

of reviewers recommend Dunkin' Donuts

Company Reviews

Questions

Metrics

2.3

Based on 141 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Write Your review

Tell us how Dunkin' Donuts made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dunkin' Donuts 1 star review on 13th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When l called about a missing item delivered by door dash. I called the store located at 1101 Reisterstown Road,Pikesville MD. The Manager was very rude and hang up on me . She was very disrespectful and Terrible communication. I tried calling back several times and no one would answer. This type of behavior is unacceptable for a business. They will never get my money again. If l could have rated with no stars that what they would receive. I hope when Corporate or whoever gets this information will investigate that store. I just simply asked if they could refund me for the missing item. She suggested l drive to them to get my missing item. Why should l drive to them when l used door dash!!!!!!!!!!”

Helpful Report

Posted 3 months ago

“Every time we have gone to Dunkin they are out of something that we have ordered. Whether that’s a fault of the Dunkin app or the store I don’t know. But the last time we went over two weeks ago, we ordered 4 classic donuts and two of the specialty donuts. They were completely out of donuts at 9:30 in the morning. The lady at the store told me they couldn’t refund me because I ordered in the app, that I would have to go through customer service in the app. So I did, and they offered me 400 point, which doesn’t cover the cost of 6 donuts. I’ve sent numerous emails and every time I get an email back saying to give them 48 hours and they’ll get back to me. I’ve received nothing in 2 weeks. Their customer service is absolute trash.”

Helpful Report

Posted 3 months ago

“They use to have a good coffee but since a two or three months they change the coffee now taste like water that's not fair the coffee its expensive they should serve a good coffee.”

Helpful Report

Posted 3 months ago

“They for got my fuc#ing donut even though it's in the restaurant's name😡”

Helpful Report

Posted 3 months ago

“I am extremely impressed with the genuine customer service I received from my favorite Dunkin' Donuts. I was greeted when I walked in the door with the utmost respect and smiles from people who were happy to do their jobs. My breakfast was perfect and the bathrooms were clean. The employees are doing a wonderful job and I hope they keep up the good work!!”

Helpful Report

Posted 3 months ago

“The donuts was ice cold the last few times I been to Dunkin’ Donuts. This time talked with manager was told donuts come in every morning cold!!! What happened to the fresh daily made Dunkin’ Donuts? Krispy Kreme please move to Midlothian! Until then I will drive to other side of town just to get the daily fresh made donuts!”

Helpful Report

Posted 3 months ago

“DD in metuchen lady at drive through RUDE AS HELL CANT GET A DAM ICE COFFEE CORRECT”

Helpful Report

Posted 3 months ago

“Bad bad attitudes in this establishment! Worker gave my order to another customer then I was ignored a while before my order was remade. Workers are loud, and I have to ASK i f i can get served! Seriously? Put a Starbucks here!”

Helpful Report

Posted 3 months ago

“Coffee tasted like hot water. Dunkin owes me a coffee!”

Helpful Report

Posted 3 months ago

“Bea at the Dunkin in Jackson, TN was awesome. Very friendly and everything I ordered was spot on. The food was awesome.”

Helpful Report

Posted 3 months ago

“Dunkin donuts coffee and service horrible! They don’t even have donuts! Bring dubkalatte back please :) the only reason I went.”

Helpful Report

Posted 4 months ago

“It seems that prices have gone up tremendous and the beverages are terrible. It is rare that anything I order tastes good or was prepared correctly. I’m a good customer and spend a lot of money at Dunkin. I also feel the coffee has gotten weak.”

Helpful Report

Posted 4 months ago

“Great place to get donuts! We love them!”

Helpful Report

Posted 4 months ago

“The other day, there was an option to order the Halloween bucket through mobile ordering. It wasn't there today, so I assumed they were out (this was the case at all 8 dunkins near me). I ordered the munchkins, went to go pick up my order and saw the buckets. I asked the lady what happened to the option on mobile ordering g and she said she didn't know. I asked for my munchkins to be in a bucket, and she said since I already placed my order, I had to pay an extra 5 bucks for the bucket! I said really? She said yes, the option has to be picked, and I said it wasn't there. What a way to connect people out of an extra 5 bucks! Just wait to get there to order! Oh, and when you pick assorted and they have 6 options, they only give you 3 flavors. 🤔🙄😆”

Helpful Report

Posted 4 months ago

“I placed an on line order and went to pick it up. The food was old, dry, burnt and horrible. It tasted like day old food. These restaurants should put more pride into the food they serve people to ingest into their bodies.”

Helpful Report

Posted 4 months ago

“I have a DD stainless steel cup purchased in house. The lid broke and customer support hasn't replied to my email and when I called I got a robot response saying they could not take my call at that time. It's 11:20 CST. WTH? The app is no help and there doesn't seem to be a website dedicated to the swag they sell. Not cool Dunkin.”

Helpful Report

Posted 4 months ago

“There is a store at Park ave/reservoir Ave in Cranston RI. Their donuts has such small filling amount. I bought a box another day, I thought it was a mistake. I couldn’t feel the taste of the “jelly” till my last bite. DD reduced the donuts sizes, then now, reduced the filling??? Unbelievable!”

Helpful Report

Posted 4 months ago

“Hawley Pa Route 6, I have tried this store since its opening with the same results and that is awful donuts. I usually go to the one in Honesdale PA but because they are being renovated I tried again. They are just as awful. I have never tasted such bad donuts as these. They are stale and the bakery they use apparently does not know how to make them or are using bad ingredients. Someone needs to check them out even if it is a franchise. could not up load file/Users/johnherringer/Desktop/donuts.pdf”

Helpful Report

Posted 4 months ago

“Picture speaks 1000 words! Top photo....what i thought i was getting from their advertisement Bottom 2.... WHAT I GOT!!! Flavor was good but.... $4.19 FOR 8 LITTLE HASHBROWNS SMH....NEVER AGAIN”

Helpful Report

Posted 4 months ago

“Dunkin Donuts was my fav for coffee and lunch, never again! They've discriminated against Rumble which is a freedom of speech platform since the left media has gone against reporting the truth. They've gone woke, you know what they say, go woke, go broke”

Helpful Report

Posted 4 months ago

Dunkin' Donuts is rated 2.3 based on 141 reviews