“I went to the Dunkin Donuts on James P. Kelly Way and again order was made wrong I have seizures and don't drive so I have to get A ride there my 2 lattes cups were only half full and cold my other latte I received a black reg coffee and snacking bacon were raw and no flavor seasonings on them they have messed up numerous times now”
“First time at DD. Will NOT be going back. Staff very unfriendly. They never even acknowledged the customers. Ordering was via touch screen or phone app only. Put out my food for pickup without even calling my name. How was I supposed to know my order was ready? Food/drink were adequate. The overall experience was a huge failure.”
“The cashier Mr. Sikdar
all the other staff members, and the server were all very nice and courteous. I purchased a medium coffee every day, and it was perfectly made.Sister was very polite and always smiling. The place was clean and I would recommend it to everyone.”
“Attempted to replace my rewards card via on line as instructed on back of new card. Not enough space for all the info and time that transpired as experienced during 2 phone calls and several attempts on line to register the replacement card. To sum it up, it's obvious the 'right hand doesn't know what the left hand is doing'. If there was a Krispy Kreme nearby that's where I would be going. Dunkin's customer relations is the pits and I plan to take my business elsewhere.”
“I would love to know what the purpose is for the HOT paper cups!!!! Come on Dunkin surely you can afford to put your product in a styrofoam cup. It’s a shame that we cannot touch the cups until the coffee starts cooling off!!! FIX THE PROBLEM!!!!”
“Every time Dunkin makes my order incorrectly, I call customer service, who is only interested in finding fault with the franchise and not in refunding or crediting my order. I usually order a large latte which costs about $7. I feel that their customer service has dropped the ball too many times. I will start buying from Starbucks or Panera Bread more. Their customer service caters more to the customer and not to their corporate base.”
“I contacted customer service because I tried to use a gift card on the app and the remainder of the purchase on my debit card. The total was $20.74, and my gift card was for $20. They charged my debit card for the whole purchase. I contacted them the day it happened and they strung me along for three weeks saying they were going to help me. I just wanted my debit card refunded and my gift card charged. They made me add more money to the gift card to accomplish this task, claiming I had to have the full $20.74 on the gift card. The app only allows a $2 minimum. I let them know that it was all set to be charged and didn't hear from them for a week. When I did finally hear from them they asked for my card information so they can refund my card, I gave them my card information along with the gift card information. They replied saying that they cannot refund my card after a purchase has already been made, even though literally minutes before they said they were going to do it. Also how can you refund someone before a purchase is made? That doesn't even make sense. After a purchase is the only time a refund would be required. I pointed out that I was told the exact opposite and sent a screenshot of them telling me that they will refund the debit card and charge the gift card. They responded back with the same response, they can't do it. So they made me wait three weeks, lied to me more than once, and made me spend more of my money just to tell me they're not going to help me. Awful customer service. I had such a simple request and they refused to do it, lied to me, and wasted my time.”
“This review is in reference to the Dunkin Donuts location at 1424 S Main Street Mansfield PA 16933. I am tired of being overcharged at this site. It happens almost every time I am there. Prices are always different from the drive through board it seems. And the customer service is terrible. This morning I ordered two sausage egg and cheese croissants that were clearly advertised on the drive through board as being $3.00 each. When I was given my total, they had charged me the regular price of $4.29. When I asked about this, the cashier said "they were prepaid". When I asked him what he meant, he just kept repeating that they were prepaid which had nothing to do with anything, I was asking why I was overcharged. Finally I asked him a fourth time and he looked at me, handed me my debit card and said have a nice day. Never answered my question. This location needs to brush up in its customer service skills and stop overcharging! Today's visit alone cost me $2.38 more than it should have and this is not the first time this has happened to me here.”
“I was looking at my business platform online & noticed a bum picking their trash. . . After going there a few times I noticed that she drools on the table while trying to sleep on it & leaves her things on the table right before she goes outside - such as random food items NOT EVEN FROM DUNKIN' left all over the place. . . The manager might as well take her home. . . MAYBE HE DOES IN EXCHANGE FOR SEX BECAUSE I DON'T KNOW WHY ELSE THEY'D LET HER DO THIS - THEY'RE GOING TO LOOSE THEIR WHOLE SUPPOSED "BUSINESS" BECAUSE OF IT!! L.M.A.O.!!!!!!!!! DON'T EVEN BOTHER GOING!!!!!!!!!!! IT'S DISGUSTING!!!!!!!!!!!!!!!!”
“My experience varies store to store but overall mixing the good with bad I would give 4 stars. The take home bagged coffee is what I prefer. The sad parts about DD is that they no longer make donuts at the store and the product quality is poor compared to back in the 80’s. I also have a hard time getting anyone to listen to me when I tell them ‘just cream’ (no sugar). Andthis is something I get at almost every location-except the Homewood Illinois location- the woman I’ve seen there the most totally gets it! She’s great!”
“Dunkin Donuts is incredible. I mean really "America runs on Dunkin"! The employees are always happy to make my coffee however I request and the brew is just right everytime.”
“The cashier/server was very pleasant and courteous. I purchased 2 strawberry collatas. She gave me a sample of the strawberry lemonade collatas and added sugar to lessen the tart taste. She was ver polite.”
