Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.10

2.1 Rating 215 Reviews

23 %

of reviewers recommend Dunkin' Donuts

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2.1

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Dunkin' Donuts 1 star review on 19th April 2025

Kevin Qualters

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Anyone thinking of using the dunkin' donut mobile app be warned the app will stop working and you will not be able to access your funds customer service poor”

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Posted 2 months ago

“I went into the 2nd avenue store in Troy Riverside plaza today and I was offended. Who I believe to be was the store manager was rude, unprofessional and was barking at me about her equipment not accepting payment. Her sidekick, some young boy was being so confrontational that she had to tell him to stop. What a bunch of ignorant employees in there.”

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Posted 2 months ago

“I just recently quit my job at Dunkin. I would not recommend working here, first let’s just start by talking about I always got mistreated! My second day ( SECOND) day of what they called it “training” expecting me to know how to make every drink! And everyone spoke Spanish that I worked with, which was really frustrating to me.They were always understaffed. Always out of something. Would always overlook a small problem and turn it into something bigger. I never felt welcome there. Especially trying to do something while everyone makes you feel like anything you do is not good enough.. I really tried. I don’t know what else you wanted more from me! I was always be the one getting blamed for everything. One day I fell in the freezer..They didn’t ask if I was OK. All they did was blame me for the shoes I was wearing, just comes to show you lack respect. My shoes weren’t the problem. No one mopped the floor, which was very inconsiderate. So no I wouldn’t work here again.”

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Posted 2 months ago

“It is disheartening that many stores in Queens NY have stale muffins. The purpose of baked goods is that they smell and taste fresh. The donuts swem to be okay but I am tired of wasting hard earned money on refrigerated stale food at start of day. The health department should do spot checks. I swear one location was so bad they looked homemade, another was hard like a rock and a third I dound a foreign object baked inside the blueberry muffin. Stop and shop does a better job, Health department of New york we need you. People have long work days and need fresh food and coffee as we serve our communities. Dry, Dry, Stale.”

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Posted 2 months ago

“Lately, no matter where I buy my Coffee, they taste watery. So tired of paying for nasty Coffee so disappointing 😑”

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Posted 2 months ago

“My plain bagel & cream cheese was good 👍🏻. .....but I ordered an everything bagel with egg & cheese 🤦‍♂️”

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Posted 2 months ago

“Terribly slow service, unsanitary, staff is slow go the Starbucks inside instead.”

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Posted 2 months ago

“My family and I were at the L.A.X airport and bought some sandwiches from Dunkin Donuts, and had an awful experience. I ordered multiple of the sourdough egg, cheese, and sausage sandwichs and the sourdough was very hard to chew on. Unfortunately I had ordered 5 of them.”

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Posted 3 months ago

“I stop at 2 different Dunkin Donuts to get a dozen of donuts for my coworkers, neither one of the stores had any donuts...Really?? I also had a an app on my phone for Dunkin. I went there often and stored up points. I went to use them ...points GONE! Make sure you use your points with in 6 m or they steal your points! I will never be back!... Not will I buy their products!”

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Posted 3 months ago

“Benin and got some chocolate cream donuts and they are rip off because you don't even have a teaspoon of chocolate cream in the middle what is that so I'm just eating a powdered donut never again”

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Posted 3 months ago

“Today I went to Dunkin Donuts. I am very disappointed in what I got for my money. Purchased four blueberry muffins. They are nothing like they used to be. Did not find one pump blueberry in the entire muffin. They used to be big and plump in the tops were overflowing now they're short and flat. Almost like they're using freeze dried Ready Mix. Certainly isn't worth what they charge not to mention iced coffee is almost $4 there now. Them for a $1.89. As I said in the beginning very disappointed. Next time I make my muffins at home”

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Posted 3 months ago

“Ordered a breakfast sandwich for me and my wife, opened the lid and discovered something that was pretending to be an egg, not good. We have officially cancelled Dunkin from our list of breakfast vendors. Bye Bye! Not only was the pretend egg terrible, the sandwich was thrown together without care and the pretend cheese hadn’t even begun to melt. Uncle!, we are cured.”

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Posted 3 months ago

“DONUT HAD HAIR ON THEM AND HARD AND STALE. THIS IS MY 3RD TIME TRYING DUNKIN DONUTS AND 3 TIMES THE WORST FOOD EVER. SO 3 TIMES THE CHARM FOR ME BECAUSE I WILL NEVER MAKE THE MISTAKE OF GOING THERE AGAIN.”

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Posted 3 months ago

“The store in Lawnside NJ is excellent but due to a fire, the store is closed. I visited 2 other stores. One in Oaklyn NJ and the other in Haddon Heights NJ. Both serve fountain Iced Tea which was awful. Clearly neither store replenishes the tea daily. Both times I had to throw out the 2 large iced tea I typically buy on a daily basis. Both stores refused to give me my money back so I will not be returning to Dunkin, Starbucks now has my business.”

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Posted 3 months ago

“Dunkin Donut is Swannanoa Has The Oldest And Very Dry Out The Worst Every!!!!!!!!!!!!!!!!”

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Posted 3 months ago

“They give veterans on vday a whole donut . I hope it doesn't make them go into bankruptcy.”

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Posted 3 months ago

“I performed private security for a Dunkin' Donuts café at 92nd and S Commercial Ave and never got paid. Instead of compensating me, the management shared my personal identity information with other business owners and their staff members. The woman who repeatedly offered me the security position was rude and disrespectful. When I explained the situation to her husband, the male manager, he acted clueless and ignorant about the service I provided. Both the woman and the man told their staff members they were not going to pay me, but they never did. The Dunkin' Donuts location in question is at 9100 S Commercial Ave, Chicago, IL 60617.”

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Posted 3 months ago

“This location never has a Bismarck donut. According to Duncan, it's one of their most demanded flavors, but this place never orders enough to make it through lunch time”

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Posted 3 months ago

“They have no napkins nor utensils. People will steal anything that's not bolted down these days.....they have none on a daily basis. It's just this bad in Philly or most urban areas....”

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Posted 4 months ago

“Dunkin Donuts Riverhead NY 11901 on route 58 the woman told me they don't bake their doughnuts anymore they come from New Jersey... I thought the doughnuts was bake fresh that's lies all Dunkin Donuts betraying lying to everyone... I am not going to buy anything from Dunkin Donuts...”

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Posted 4 months ago

Dunkin' Donuts is rated 2.1 based on 215 reviews