Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.10

2.1 Rating 215 Reviews

23 %

of reviewers recommend Dunkin' Donuts

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2.1

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Dunkin' Donuts 1 star review on 19th April 2025

Kevin Qualters

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Currently standing at the counter for 5 minutes. I'm the only one here. There are 3 workers who have all seen me, but completely ignored me. I gut they're busy, but a "welcome to dunkin, well be right with you" would have gone above long way. Do better.”

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Posted 3 weeks ago

“Dunkins needs more help the waits are way way too long.”

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Posted 3 weeks ago

“It is very disrespectful that Dunkin' Donuts created a six dollar breakfast meal deal that only offers pork sausages, as everyone does not eat, pork and pork, has a lot of health risks , how can you not offer the turkey sauces with this meal deal, no consideration whatsoever!”

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Posted 3 weeks ago

“Duncan Donuts has changed a lot through the years. The prices is too high especially the coffee. Coffee should not be this expensive especially when receive a 3/4 full cup. The donuts aren’t usually hard by the early afternoon. They barely put filling in it. It’s not just one Duncan Donut place , it’s everywhere and even out of state. Duncan even have taken out donuts like Lemon Donuts. They can never compare to Krispy Kreme. Thats why I no longer shop at Duncan . I go to Wawa for my coffee now because it’s way cheaper than Duncan and Krispy Kreme for for donuts. Duncan Donuts need to get it together. The reviews shows it.”

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Posted 3 weeks ago

“I went into the store at 1566 E Main to buy a box of tea which I very much enjoy. Stood at the counter for 5 minutes. 3 staff members saw me standing there, but did not both to help me. Disgusting worthless customer service”

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Posted 3 weeks ago

“Have purchased DD extra extra creamer for years. Cost was 2.67 now 4.89! No way would it increase in cost that much. It’s Total corporate GREED!! I’m leaving it and changed brands. Bye DD”

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Posted 4 weeks ago

“EXTREMELY SLOW PEOPLE WORK THEIR”

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Posted 4 weeks ago

“Worse service I have ever had! Attempted to order a decaf iced coffee. He told me I could use the Nouria self serve or he could make it. I declined. I then ordered a turkay sausage and cheese breakfast wrap. He said they don’t have turkey sausage. Said regular sausage is fine. Shopped in the store and when I came back for the order he said we don’t have decaf iced coffee. Questioned that but said fine . Just give me the wrap. Said he didn’t make it. WTH! Will never go back there again😡. DD on tower lane in Goffstown is the best”

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Posted 4 weeks ago

“I no longer patronize DD due the App. I've been a loyal customer for over 10 years, no longer. Can't convert my points since DD updated the app. My remedy is McDonalds for breakfast.”

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Posted 1 month ago

“The girl in the Front desk 3/14 10am was so RUDE! She has the bad attitude, NOT ACCOMMODATING, MAKING CUSTOMER FEEL DISGUSTED.”

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Posted 1 month ago

“Donuts were ice cold and not dipped with enough glaze just dipped the top Nastiest donut I ever had”

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Posted 1 month ago

“Terrible service. You wait over 10 minutes and they become rude when you ask where your coffee is. Today I waited 11 minutes while they served the drive through. There were 4 girls working and not one was making coffee. I’d like to note that there was NOBODY in the store placing orders. Awful attitudes.”

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Posted 1 month ago

“We went to the Juan Tabo location in Albuquerque. The gentleman behind the counter was rude. We talked to him and he didn’t answer us. When he gave us the receipt he actually threw it at us never will we go there again”

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Posted 1 month ago

“Watched my order sit on the counter and get cold before they called my name and put it out on the mobile order shelf.😤”

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Posted 1 month ago

“Never get orders correct, service is the slow. This is not my normal dunkin donuts but of any dunkin I've ever been to this is the slowest and unfriendliest service I've encountered. Drive thru line for coffee and donuts should not take over 30min....ever.”

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Posted 1 month ago

“3635 Philips Hwy is the worst ever and I travel through our Florida. Fully staffed and still waited for 25 minutes. People was not being served but yet can walk around with phones. Never again.”

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Posted 1 month ago

“The location 8650 49th St N has been “off” this week. We stop and get a large coffee, a large vanilla chai tea and snack bacon. Two days,including today, our drinks have been horrible. Today neither one was drinkable. Very disappointed!”

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Posted 1 month ago

“Devin was incredibly rude. Rolled his eyes multiple times and insulted me. They should not hire people who can't work without being rude. I will never return unless i hear he is no longer working. 1025 N 67th Ave Suite 5, Phoenix, AZ 85043”

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Posted 1 month ago

“Last week, I ordered a sourdough egg sandwich. It was so awful, I threw it out. The bread was gigantic, the egg was minuscule. Chess wasn’t even melted. I thought I’d give it another chance, today I got a bagel with cream cheese and egg, the bagel was so hard, I could not bite into it. Cafe con leche left much to be desired, it was all milk, gross!!!! I threw the bagel in the garbage. I will never go back to any Dunkin’, plus, it’s always dirty.”

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Posted 1 month ago

“I ordered my favorite donut from my childhood today...a sour cream donut. Not sure what's going on but it was really bad. Actually, sad. It tasted like a box...no maybe even glue...it was dry too. Bottom line it was not the full, crunchy exterior, moist interior, lightly glazed, FLAVORFUL donut of my childhood. What happened DD? Mr. Rosenburg would be so disappointed. As a matter of fact if the Rosenberg family is still involved...get back to your roots.”

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Posted 1 month ago

Dunkin' Donuts is rated 2.1 based on 215 reviews