“Firstly, I was sent a batch of food that had so much bone in the mix it made my dog severely constipated, after speaking to customer service (who might I add are quite rude and blunt) we were told that the mix may be too much for our dog and we may need to try to cut it with another meat mix without bone. Listening to her advice we did so, although this time it was delivered with nowhere near as much bone in the mix. Leads me to think the first batch was faulty.
Secondly, the company have a cut off point to order the food by to get the order for a certain date. I have no problem with this. Although when I received no order confirmation and called them to ask why my order hadn't gone through, I was told that I had no Items in the basket on my account and there was NO WAY they could fit any more food on the van, unless the food was in the basket in my account. Makes no sense!
RUDE customer service and BAD quality food. DO NOT USE!”
“We stated to feed our puppy on Durham raw food and everything was fine. We ordered more food (freezer full) and continued to feed her Durham food unfortunately she became very poorly with a urine infection (we have since been told this can be due to having too much bone in the food) she also started vomiting after every meal. One night she was poorly over her bedding,after washing her bedding my washing machine was full of bone. Large and small pieces and some extremely sharp. This can be so dangerous and cause many problems. I have emailed the company, sending photos of the bone. They have given me no explanation why the food contains so much rubbish but we know it’s a cheap way of doing things, at the expense of our dogs health. All they said was they have sent my email to the office in my area, this was about 2 weeks ago and I have heard nothing. I have since thrown all the food away to make room for the raw good from my local butcher which smells and looks beautiful and is clearly enjoyed by our puppy. Will definitely be telling friends and family to give Durham foods a wide birth”
“If you can afford different food, choose that instead.
I bought 30+ of their raw mince packets, plus other treats e.g. lamb necks and ribs. This (sadly) was a major false economy.
The mince smelled horrendous from the very beginning. It would make me gag to open it, and the dog wanted nothing to do with it so we had to trick him into eating it.
DAF did not offer a refund, but they did offer a replacement. However, given that the food had made the dog ill (diarrhea), we decided just to cut our losses and avoid this company in future. Have gone to a slightly more expensive raw food competitor and everyone is much happier. Total waste of £40-50.”
“I think its the cheapest of the cheap raw dog food out there, if you are not bothered about quality then this is the company to go for in my opinion. The pork and the chicken had a real bad smell to it.”
“Excellent customer service and always on time with delivery. My dogs love their food. My dogs have tried many different brands and this is their favourite. Loads of choice. Highly recommend.”
“spoke to sarah today who is apparently a manager and she was absolutely disgraceful. accused me of saying something and when i tried to correct her she told me to stop talking down to her. i just couldn't carry on the call with her so asked to speak to someone else. we then established that my delivery instructions had not been passed on to the driver resulting in me not being able to locate the food and my dog going hungry. i have been buying from this place for over two years and not only has the quality of the meat deteriorated over this time but the way i was spoken to was unforgivable. i will be looking for another supplier and advising my friends to do the same. if daf need to locate me my last invoice number is inv38446 sales number so0039105”
“I've had no issues with my dog eating this food, we buy it a lot and I must say some boned mince can be a bit clunky and sometimes there are fattier batches than others but my dog has never gotten sick or had issues with it.”
“Our dog is allergic to 18 ingredients and Durham good provide a fantastic. Balance diet for her. She no longer has the runs!! Yes it smells foul, but it’s raw meat,what do you expect. I’m vegetarian and
Y local supplier picks and boxes it all for me 😊”
“Awful food, large amount of very large and extremely sharp pieces of bone, lots of skin too. Meat often smells bad when defrosted and my dogs refuse to eat it. Recently the minced rabbit was nothing but slop, all 6 of my dogs ate it but were then violently ill.
I won’t be using DAF again”
“I get 7 boxes of various minces every 6 or 7 weeks, I have not had any problems with Durham animal feeds. Delivery service is fantastic, I can't praise them high enough.”
“These people make pretty decent frozen minced meats for dogs, however
ONLY CHOOSE BONE FREE.
The size of the broken and splintered bone they add to their minced meat is way beyond anything a small to medium sized dog can digest safely.
Chicken is the worst - splinters of bone up to 2cm long and sharp as broken glass.
ONLY CHOOSE BONE FREE”
“Lots of their food either smells off or has a strange smell, plus the colour isn’t fresh looking. The meats have a lot of skin in them so are higher fat than many. The rabbit is a strange colour land smells odd - I suspect something else is being added in to pack it out. I would rather pay more for better quality meat. Won’t be using this range again and it’s their best range.
My dog has vomited after eating some of their meats but been fine with the same protein from other suppliers. Avoid!”
“I recently purchased £38.50 worth of raw meat from DAF which came frozen, so I placed into my freezer immediately. I purchased pork mince, beef mince and chicken feet. Upon defrosting the beef, it was very poor quality and had an off smell. My dog wasn’t keen on eating this meat, so I attempted trying other packets which resulted in them mostly being thrown away. My dog LOVES beef so this was very strange. I then defrosted the pork and it had an awful smell to it, so I tried a few and they all got thrown away. Lastly the chicken feet, they had urine burns all over them, so I find it hard to believe they are free range, they smelled awful even when frozen not like chicken feet I have bought from other companies in the past.
I contacted DAF who picked up all the meat a week later (which left me in a pickle as I cannot source raw meat straight away in my location) I then chased them up and they informed me the pork didn’t seem okay, but the rest of the meat was fine and they gave some to their own dogs (poor dogs). All the meat was clearly off so for them to tell me it was okay was not acceptable. I had multiple friends/family confirm this meat was not suitable for consumption. The outcome is I received £22.90 as a voucher which didn’t include delivery, so If I choose to use up my voucher I have an additional £9.99 to pay!
To add the small amount my dog ate, she became quite ill, vomiting and diarrhoea which is very unlike her.
Will never buy from this company again, poor service and awful meat!”
