DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,013 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They said my delivery was on it's way all day and then at the end of the day said it wasn't. Rubbish. No manned phone-in just an email add to complain to..”

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Posted 5 hours ago

“Appalling company, awful customer service. A month later and I still haven't received my parcel. Customer service just keeps repeating themselves then go completely quiet. I am so stressed by the whole situation!!!! Just terrible!”

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Posted 8 hours ago

“I am only giving 1 star as I have to. Shambolic from start to finish, I'm self employed and have waited in for 2 days only for no 1 to bother attempting delivery”

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Posted 1 day ago

“Terrible driver, terrible customer service, terrible company. I will never use this service again. I tracked my parcel all day, only recieved a message that 'unable to deliver'—no knock, no ring, nothing! When I called customer service to explain what happened, the representative was extremely rude and told me to stop arguing. This level of service is truly disappointing and completely unacceptable.”

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Posted 1 day ago

“Very poor service. Will not order again at WholeFood Earth as their choice of delivery is not good”

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Posted 1 day ago

“What is the point of a delivery service that doesn't deliver. Waste of time and taken a day off work today for this and no show no message no excuses just nothing. Please avoid”

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Posted 2 days ago

“Useless .. avoid aviod avoid at all costs . They do not appear to pick up parcels when booked to do so . 2 days wasted waiting on a non existent courier driver . Will not use again . If It was possible to give minus stars I would.”

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Posted 5 days ago

“Endless disappointment. I've had countless deliveries delayed, misrouted or not even turn up. Yet no other courier seems to have these issues.”

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Posted 5 days ago

“Second day waiting when tracking says out for delivery. No sign or update and can't get through to anyone. I assume they're going out of business and have given up.”

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Posted 5 days ago

“Failed to action a request to change a delivery date, failed to deliver on the new delivery date and overall pretty useless. Avoid”

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Posted 5 days ago

“My parcel was left in the wrong street with a poor wheelchair bound lady. I had to go knocking on all number 1 doors on different streets to locate my parcel. I did eventually manage to beat the chatbot and speak to a proper person who was of no help at all. She said the parcel had been delivered and when I told her it hadn't she said I will have to take it up with the sender and they will look into it. I hate laziness and the driver was lazy and slightly dim to deliver a parcel to the wrong number and wrong street. The company is also lazy and can't be bothered to engage with unhappy customers who don't get the right service and tell you that you have to take it up with the company you purchased the product from.”

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Posted 6 days ago

“Delivery was supposed to be today between 0800 and 1800 it’s now 1943 and no signs of it being delivered and no message. Of course you can’t make contact with anyone because there opening times are 8 til 5.”

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Posted 1 week ago

“Promised delivery was 2 days ago but delivery failed due to ‘address issues’ yet never had issues with any other company. Customer service is non existent (been on hold for over an hour and still didn’t get to talk to anyone). And they do not respond to online enquiries. Delivery is still yet to happen. AVOID DX DELIVERY AT ALL COSTS.”

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Posted 1 week ago

“Maybe drivers need a how to know on the door course, I don't have a door bell!”

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Posted 1 week ago

“AWFUL SERVICE BEFORE 12 NOT DELIVERED NEVER ON TIME AND ON PHONE FOR 17 INUTES AND COUNTING..SHOCKING SERVICE”

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Posted 1 week ago

“Didn't leave my item but left card in hall.. Worse than Royal Mail”

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Posted 1 week ago

“Worst delivery company ever. AVOID”

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Posted 1 week ago

“Absolutely rubbish customer service. My order suggested it was delivered when we didn't receive anything. Trying to get in touch with customer services is an absolute nightmare! Been 2 days and still don't haven't heard back”

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Posted 1 week ago

“Goods where supposed to be delivered today, received a text giving expected time. Was tracking, then tracking dissappeared. Have not received any information, will be calling tomorrow. Very poor service”

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Posted 2 weeks ago

“Had a text message saying item left in porch. I don't have a porch!! So wandered around to the next street to mine, checked the door number was same as mine, and lo and behold! There was my item! After reading the poor reviews I'm quite grateful my experience was slightly less painful!!”

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Posted 2 weeks ago

DX is rated 1.2 based on 2,013 reviews