DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,874 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS BUSINESS IF YOU ARE A TRADER! We have been in business for 5 years, just a small family run business selling sofas and bedroom furniture. In less than 4 months they have put us out of business. £30k worth of damaged sofas in that time. They even charged us to collect the sofas they had damaged from our customers. 3 weeks after we had ceased trading we got a request for £275 for there deliveries. Mainly the issues come from the drivers who dont pick up sofas but push them along the floor so 2 man it defo isnt! One of our customers received a £2500 order which she watched them push out of there van and left it to drop on the floor in the rain. It snapped the frame. She had a video and images of it. They refused to pay any compensation. Another, a £4k boxed tech sofa was meant to be delivered between 3-4pm. It arrived at 10am and because no one was in they left it on a patio in the rain. Photos sent- No compensation paid. In total 32 different customers had issues and complained to us about them and DX paid out £0 in compensation. We had not even close to that in the previous 4 and a half years and they managed it in just 4 months. People are now out of the job just before Christmas and many people didn't get there sofas all thanks to this shocker to a company! If you value your business then dont use these.”

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Posted 13 hours ago

“‘What went wrong’? You never delivered the parcel , I paid extra for next day delivery! A week later! I called the company I. Brought the item off to get a refund & get in touch with you, had zero communication with you as impossible to get hold off . If I see you are the parcel force again behind my online purchasing I will cancel and not bother”

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Posted 14 hours ago

“Only had good experiences with DX, always delivered on time.”

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Posted 15 hours ago

“they didn't deliver, and then lied about attempting delivery”

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Posted 15 hours ago

“Absolutely brilliant service and courier was lovely. Made sure he called so he knew exactly where I lived to ensure delivery. Brilliant thank you”

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Posted 21 hours ago

“This company are a joke waited in 3 times to then get a message each time 3rd time today .. to say it can't be delivered”

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Posted 1 day ago

“Told package was arriving four days ago , waited in and it did not arrive. Nobody seems to onow where it is or when/if it will be delivered.”

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Posted 1 day ago

“Worse courier service in the UK. They came to deliver 5 days in a row, no one was in to sign for it. And they don't deliver weekends. So if you work Monday to Friday, no chance your getting your parcel. I contacted them and they never got back to me. In the end I contacted the website who I purchased the item from and they arranged for it to be sent back for a refund. Absolutely terrible courier service.”

Helpful Report

Posted 1 day ago

“"I've been waiting for my package for 5 days, and the status is still 'in delivery.' This is the worst courier company I know. If you want to avoid stress, I recommend avoiding them. They are the worst.”

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Posted 1 day ago

“If I could give zero stars I would. Stayed in on four separate days. No delivery, not even attempted (although they lied and said they had in the first) meaningful contact is impossible. Debenhams.com will soon go bust like their stores.”

Helpful Report

Posted 1 day ago

“By far the worst courier service I have ever had to deal with. I paid an expensive next day delivery charge for my flooring to be delivered. 2 attempts but didn’t even bother ringing the bell , just had a notification saying that delivery was attempted WHICH IT WASN’T. Tried calling them directly, and literally must have called about 20 times before I got to speak to someone. That person was so unhelpful, terrible customer service and told me that DX also don’t deliver Saturdays. Still don’t have the flooring after a week , and need it urgently so am going to cancel my order and collect from Homebase where I can click and collect within 30 mins.”

Helpful Report

Posted 1 day ago

“Email notification.. Your item has been Delivered Exactly™ Your item from Peter Drew Contracts Ltd has been delivered today 08 January 2025 11:23 Edinburgh EH16 No delivery. BEWARE.No DELIVERY!”

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Posted 1 day ago

“Terrible service, first coming Friday, then Saturday still not turned up no explanation no contact totally useless”

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Posted 3 days ago

“Awful, lying, poor delivery service, if you can call it a service that is. Not entirely how this company is still going. Any companies using DX will ultimately lose business as I cannot see anyone purchasing more than once from a company who uses DX.”

Helpful Report

Posted 3 days ago

“Avoid like the plague, lost two items in a row, 9 attempts of deliver and numerous excuses later item was returned to seller and I never received it, never been so frustrated, wasted numerous days waiting in, numerous lies from the staff just to get rid of you! Will check before I order anything on line now to make sure these cowboys aren’t the courier!!! Not worth the one star I had to give them!”

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Posted 4 days ago

“Did not receive my order and waited in all day”

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Posted 4 days ago

“Waited in all day no delivery even worse to see the DX white van go past the house. No confidence in the company after reading all the past feedback. Shocking. Who would use them ?”

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Posted 4 days ago

“Attempted delivery of documents required for passport outside of timeframe they suggested and to the wrong address twice. Phone numbers supplied not answered or answered by someone unable to help.”

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Posted 4 days ago

“The worst courier company I've had experience with. The driver came near my house twice, but never made attempt to deliver my item, falsely claiming that I was not in.”

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Posted 4 days ago

“Terrible service. All automated and most importantly every time we've ordered something due to be delivered by DX something goes wrong. Today it's out for delivery. We could see it on the map, 10 mins from our house. Waited in for hours during the delivery window, then suddenly the map updates and the driver is going in the opposite direction! This is the 3rd or 4th time this has happened with your service. It's an absolute disgrace. Obviously we would not choose to use their service, we bought something off Amazon and didn't have a choice in the matter. If you do have a choice boycott at all costs. Absolute joke, no customer service at all. Wish I could give 0 stars.”

Helpful Report

Posted 4 days ago

DX is rated 1.2 based on 1,874 reviews