DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,874 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I arranged for dx to collect a return from me second day now they have failed to collect from me but sending me confirmation it’s been collected when it’s clearly still in my property seriously recommend not using this company to others”

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Posted 2 months ago

“The driver 'Jordan' passed me as I was entering the property and refused to give me my parcel. Stating that he didn't want to drive back the 50m to my house to take a picture of the parcel in the doorway and that doing so would make his next delivery late. He told me that the next delivery was more important than mine and couldn't possibly be 2 minutes later (the time it would have taken to get out, give me my parcel, take a photo of it and leave) and I needed to reschedule mine as I'd missed him by about 30 seconds. He also made a comment about his next delivery being for a pharmacy, His exact words "These are peoples cancer drugs. They need them more than you need yours". As the son of a cancer survivor, this is frankly disgusting. Their phone line also seems to never actually be picked up. meaning there is no direct line to contact customer services other than through their online form. (I've currently been waiting for someone to speak to me on the phone for 25 minutes)”

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Posted 2 months ago

“This company has promised delivery since last Wednesday by Adam Kevin and Daryn I think they are totally unprofessional, there are much better delivery companies don’t use this one.”

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Posted 2 months ago

“Irresponsible services and fake delivery attempts by drivers.”

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Posted 2 months ago

“Waited in all day for arranged delivery for set of bunk beds with matress. No show.3 days later they tell me it was delivered in a safe place on my drive. Then they send me photos of my so called safe place. Not even my house!!! Wish I had read all these reviews before hand.”

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Posted 2 months ago

“Another lying driver saying they attempted to deliver and left a card but I watched him drive right by me. Muppets”

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Posted 2 months ago

“Supposed to come Thursday, Delivery got attempted on the Friday to the wrong address, I desperately needed the sack truck to move house, now second attempt is today when I've already moved house so no ones there to collect. Contacted the help chat and also the Dx customer service, talked a good game, end result useless.”

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Posted 2 months ago

“I have had two separate packages, and both have been lost. The first package, I got an email saying delivered. I clicked on the link, and it said "delivered to neighbour, please check calling card". There was no calling card because they didn't even come to my house, and my neighbour didn't have my package. After using their live chat service, they told me that my package was at a house number "9". My house number is "51". I went down the road to number 9, and they didn't have my package. I requested more information on the house, any details that I could use to track down my package which they delivered to the wrong place, and they said that they couldn't provide any information due to GDPR. I still haven't got my package two days later, and I have no clue where it was delivered. The second package, meant for today, I got sent an email saying delivered, and a picture of my package on the porch of another house. I, again, messaged their live chat service, and they refuse to provide any information on the address of this mystery house. Two packages, and two lost. Not very good going, eh? Unprofessional, delivered to the wrong places to meet quotas, and a lackluster live chat service to seal the deal, means that the CONSUMER is now chasing down packages that shouldn't have been an issue to deliver. I've had deliveries that were uneventful from Royal Mail, DHL, UPS and so on, so why this company can't deliver is beyond me.”

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Posted 2 months ago

“I wish I could give DX less than 1 star. Waited on a call for more than 2 hours to get a precise time of my delivery and yet again "sorry we are unable to answer your call, please continue to hold". I wasn't fussed having the call going on and doing my other works but the thing is that no one bothered taking my call and then the delivery wasn't even made for another 3 days. A absolute wasted company. Just lease and finance vans and pay pennies to drivers then annoy receipents with fake delivery dates. At one occasion the driver pulls up outside my house, waited and then driven off. When checked online, the update was of attempted delivery and no one home. Checked my cctv and provided footage and yet again no response on that matter. Complete disgrace. Should be inspected by regulators of thier compliances and services.”

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Posted 2 months ago

“I changed the delivery date to following day. They IGNORED THIS EVEN THOUGH THEY CONFIRMED IT!!! (on the email) So Delivery was when no one was home so left out on front drive in Rain to Steal. CUSTOMER SERVICES say they CANT HELP YOU!!! NOT ACCEPTABLE!!! :(”

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Posted 2 months ago

“I saw a driver pull up to the address, get out of the car, then get back in and drive away without ringing the doorbell because the package was too heavy for him. This must be some kind of joke. The driver’s trick is that when they have something heavy or inconvenient to deliver, they pull up to the given address, wait for a minute, and then drive off. This way, any complaint will be checked on GPS, which will show that the driver was at the address, but in fact, the driver didn’t ring the doorbell and didn’t deliver the package. This is how DX courier operate.”

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Posted 2 months ago

“Guy was a legend the man from delmonte ill call him lol 😆 😂. Got my package to me 4 orcades green barrow. Cheered me right up and a celtic supporter ha. Thankyou Mr delmonte . Need more happy souls delivering packages . 📦”

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Posted 2 months ago

“Awful. False promises and lies.”

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Posted 2 months ago

“Lied about attempting delivery and leaving card. Sorry I've got CCTV and a RING doorbell that say otherwise. Didn't fancy carrying a large package up the stairs? We'll never know...”

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Posted 2 months ago

“Absolute joke of a company, even worse than Hermes!!! parcel never arrived when it said it would even though I tracked the driver to the end of my street. 3 days later it still said it was due in that slot! Re-booked, never arrived. Re-booked again, no further info. Sent 3 messages over the week, no response. Tried calling, number is just to an automated service. Spoke to someone on live chat who said its due to arrive today between 9 and 5 but the driver hasn't turned up so its not coming. If you want your parcel to arrive AVOID!”

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Posted 2 months ago

“Second time in as many weeks that DX have lied. First time they claimed by property wasn’t accessible - utter nonsense and second time that they attempted delivery and claimed to have left a card. Total lie. Who is running this half-baked outfit? Clearly muppets recruiting and liars behind the wheel. Avoid. Hope they go bust.”

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Posted 2 months ago

“The worst and most stressful delivery experience I ever had. They lie and gaslight you through the whole process so you can't organise anything. They make the whole experience so unpleasant and stressful that I will make sure I will never do business with anyone who uses DX”

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Posted 2 months ago

“Parcel is was expecting went to DENMARK!!! --- I got the DENMARK parcel here in the UK. Courier left a blank card with no details on it. The seller had to refund me and probably lost the DENMARK sale as well. WORST FREIGHT COMPANY I HAVE EVER SEEN. KEEP AWAY!!!!!”

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Posted 2 months ago

“By the end of the war, much DX Cus ;tom er se"rvice 8O5-41O' 56 OO DX P h o n'e N u mber 8O5-41O' 56 OO of the South's infrastructure was destroyed. The Confederacy collapsed, slavery was abolished, and four million enslaved black people were freed. The war-torn nation then entered the Reconstruction era in an attempt to rebuild the country, bring the former Confederate states back into the United States, and grant civil rights to freed slaves. The war is one of the most extensively studied”

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Posted 3 months ago

“On two occasions I have picked up a card from dx on my front door mat suggesting the non delivery of an awaited item. On the first occasion I was away from my house fair enough , but on the second I was in all the time and my front door bell was working but no one rang it. There were 3 cars in my drive way on the last occasion. It seems to me this firm are using in-competant delivery personal to pretend to be working when they are not. I will now seek my money back from the online merchant who is losing out. I feel sorry for dx who are employing worthless staff and paying for wasted fuel and delivery vehicle costs.”

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Posted 3 months ago

DX is rated 1.2 based on 1,874 reviews