DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,881 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its No Star i was told by dx it would be deliver on 2nd Jan 2024 Then 3rd Jan then 4th Jan and Friday 5th Jan E Mailed and Live chat but still on Parcel”

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Posted 1 year ago

“Very stupid service .. I’m waiting for my confidential documents for last 3 days they never be on time”

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Posted 1 year ago

“My parcel was delivered to another address in the same street. It was dumped into the basement area of another house. The driver actually photographed both the wrong door and the parcel lying in the basement!”

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Posted 1 year ago

“Contacted my supplier and was told DX delivered and I signed for it. Wrong! First,I was not told it was being delivered that day and not informed it had been delivered. I never left the house but somehow they managed to get a picture of the parcel on my step without me or my dog hearing. I never received the parcel.”

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Posted 1 year ago

“3 days in a row they have said they tried to deliver but no one has rang our doorbell and no calling card has been left. After emailing and kicking off about the situation nothing changed, exactly the same situation again! 4 times now! I honestly do not how this company is operational, nothing gets delivered because no one tries to deliver anything!! Beyond terrible "service"!”

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Posted 1 year ago

“The two delivery guys who delivered our 2 electric bikes were brilliant and was on time thank you John and Don for being very helpful punctual and friendly 5*”

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Posted 1 year ago

“Terrible delivery service. They made me stay at home waiting and kept changing delivery dates. This is unacceptable. My items were Live plants and I never got them at all.”

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Posted 1 year ago

“Given delivery time and date parcel did not arrive.Given time for next day did not arrive.Third time lucky.Shrug the shoulders.My time lost.Perhaps the sender of the goods could check the reviews before using them.”

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Posted 1 year ago

“Do not use this company, you are just letting yourself in for a load of grief”

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Posted 1 year ago

“Doesn't even deserve 1 star. TERRIBLE company. No service offered, online chat never available, phone lines always automated then cuts off. Waited in all day, they then sent a mail saying I was not in and they left a card. They didn't leave a card. It's NOT possible to contact this company whether its about the parcel or about complaining about the rude and abusive driver (he said "if you want your package you have to come here" driver, who then lifted it in the air so I couldn't reach whilst he finished being rude) . DO NOT USE. Terrible!”

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Posted 1 year ago

“Wouldn't let me cancel the order after they'd missed the deadline when the package hadn't even been dispatched”

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Posted 1 year ago

“The worse company ever, don't use i totally don't recommend it, i paid for express delivery had a tracking number and was saying that's going to arrive Friday waited all day and by 10 pm still showing that arriving that day, even the next day was still showing that arriving the day before, no one to call just they changed my delivery date to another when i contacted the live chat team and couldn't change it to a date that sorted me she giving me one day that they can deliver my parcel, so disappointed paid lot of money for that delivery and got a very bad experience never again.”

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Posted 1 year ago

“I am waiting for my package since 13th. It was meant to be delivered on 13th Dec but no one even attempted delivery, sent email to DX got no response. Then they rescheduled delivery for 14th again no show. Again I was told it will be delivered on priority on 15th again no one delivered. No response from DX. Can someone from DX please tell what's going on with the parcels.”

Helpful Report

Posted 1 year ago

“Terrible service! Resheduled six times,due for delivery tomorrow,keeping fingers crossed but not hopeful at all.have lost money from waiting in.all at their convenience! Appalling.eventually can see it going to court,hope package not chucked!”

Helpful Report

Posted 1 year ago

“No star to be given actually, terrible service without an actual live customer service line to contact to. My delivery was re-scheduled for 5 times. Every time they booked a day of delivery and come out with a message saying 'unable to deliver as expected' without telling me why. I wasted my whole day waiting for the delivery which will never arrive! Still waiting for my parcel and their reply.”

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Posted 1 year ago

“Completely useless. Waited 3 days this week for failed delivery and they blame me for not being available. Very very annoyed.”

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Posted 1 year ago

“I have used a lot of courier services but DX are the absolute worst. They have lost a package worth £400. They keep saying it is about to be delivered but when it comes to locating it they cannot find it. This has been going on for over a week. The package was supposed to arrive 7 days ago. Their customer service is absolutely useless, just a series of automations and chatbots. Look on Trustpilot under DX rather than DX Delivery and you will see their true rating of 1.3 stars which they keep trying to supress.”

Helpful Report

Posted 1 year ago

“Terrible delivery service, waited over a week kept receiving texts that the parcel was going to be delivered between a certain time but did not turn up. After making many calls I finally received this. I wasted three days waiting on the parcel. Definitely do not send anything with this delivery service.”

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Posted 1 year ago

“Ordered from a supplier and dx was delivery company. Left parcel outside my home and have said I phoned them asking to leave outside however can't provide me with the audio call as they are lieing. Total Sham of a company taking photo of deliverd goods then picking the item back up? Nothing but theifs”

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Posted 1 year ago

“DX supposed to deliver on Wednesday then on Thursday, then promised it would be Friday turned out they have now changed it to Monday. Order cancelled, I feel bad for sellers as this is the 3rd time.e this year I have had to cancel an order bei g delivered by this company. Even after cancellation they still insisted on trying to deliver one item 3 separate times over 3 weeks,each time the driver was sent away!!”

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Posted 1 year ago

DX is rated 1.2 based on 1,881 reviews