DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,882 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give this company zero stars! I had a delivery of a table and 2 chairs with a timed delivery slot on Monday. The chairs were delivered to the wrong property and taken in by someone who knows they are not theirs! I spoke to someone at DX and told them the driver needs to go back and retrieve my goods! They couldn’t contact the driver! The table arrived the following day at 8pm still no chairs! The postcode they went to is nothing like mine why did they go there? To say I’m fuming is an understatement! My goods are still at the wrong address and no sign of DX getting them! I was told they went back but nobody answered!! The company are totally incompetent.”

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Posted 4 years ago

“Driver couldn't complete the delivery because, wait for it.... there was a near by road closure! Forget diversions or what anyone else would do, look for another route ?? Its not as if the delivery was a vital document for a pregnant women to be able to return home. Usless.”

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Posted 4 years ago

“If I could give zero rating I would. Appalling service in comparison to every other courier that I've used. Waited in all day after receiving a text to say they would be delivering my items between 8am and 6pm. No sign of them. No text to say where my items were or that they wouldn't be able to deliver. I am a very busy business woman and don't have time to wait around. AVOID THIS COMPANY AT ALL COSTS!!”

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Posted 4 years ago

“Don't use this company. They are absolutely rubbish and should not be allowed to operate. I had a txt message saying that my parcel would be delivered on Saturday for DX and then when no parcel showed up I went on their website and they say they don't delver on Saturdays (why send a txt message saying you would) Then I had another txt saying they would deliver on Monday 26th with a time-slot of 8am - 6pm. No delivery and when you go on the website they say they are having problems. Really rubbish company. I have instructed the company who used these fools to deliver the parcel to retrieve the goods and to issue me a full refund as per my consumer rights. This company has over 12'000 1star ratings and you must be a complete fool to use such a rubbish company to entrust and deliver your parcels. If I could give them 0 then I would.”

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Posted 4 years ago

“useless company making fun of everybody please beware”

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Posted 4 years ago

“I have waited for days now for a supposed 24 hour delivery. They now say it has been delivered and signed for. It has not. We have been at home the whole time as everyone here is in lockdown. Strangely a neighbour has also been told her DX parcel has been delivered - it also hasn't. Useless!”

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Posted 4 years ago

“As shown in a lot of other reviews, no delivery for 2 days, waited in wasting my time. I'm extremely angry as I've now had to cancel a plumber coming to do a job as the item was needed. Never use this company.”

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Posted 4 years ago

“everything is fake please beware”

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Posted 4 years ago

“7am to 7pm Wickes delivery never showed so day wasted. No text, email or anything from them to suggest there might be a problem. Items now being delivered three days later after claiming their truck was in a crash. Yeah, right.”

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Posted 4 years ago

“DX Dump n Run DX left Gas bottles and a Blow tourch unattended on my doorstep on a School Run Rd I have lost £118 Due to the pack of lies DX have given to my supplier DX document then sent a document full of lies, saying things like "signature neighbour" "No letterbox" I have one on the front door. I do not dispute this box was delivered to the door, but it was stolen because no communication was made with me other then an email. (Surrey police reference number 4520010****) "Correct delivery procedure followed Y" That's a joke right? DX have a procedure Dump n Run DX is lying about acknowledgement through the window I was out the back in the garden with the gardener at that time. I can provide witnesses for that It is interesting that the courier “identified the person” as he was working in London at the time and I can provide witnesses for that. The house was empty I was in the garden. The delivery driver then lies that the front door was open and the package was taken inside then the front door was then closed. Why would they get a neighbour signature if the package was left outside my front door? There is No reference to the instructions on the door to leave with neighbour at 54 if not in.And they had my mobile number if any problems They have just piled lies upon lies to try and get out of this problem and taken my supplier in with the lies. At the end of the day DX should not leave a dangerus package on a doorstep unattended Delivery tracking number: 1562211811 ILG (SA13 1RU) Order Reference Number: 100046266”

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Posted 4 years ago

“What a joke of a Company. Have no regard for the safe delivery of parcels and have the barefaced cheek to say that they have delivered a parcel when they know themselves that they haven't. Worst still is that a reputable Company like Wickes use them to deliver their goods. Associating their name with such a useless company as DX is beyond me.”

Helpful Report

Posted 4 years ago

“DX left Gas bottles and a Blow tourch unattended on my doorstep on a School Run Rd I have lost £118 Due to the pack of lies DX have given to my supplier DX document then sent a document full of lies, saying things like "signature neighbour" "No letterbox" I have one on the front door. I do not dispute this box was delivered to the door, but it was stolen because no communication was made with me other then an email. (Surrey police reference number 4520010****) "Correct delivery procedure followed Y" That's a joke right? DX have a procedure Dump n Run DX is lying about acknowledgement through the window I was out the back in the garden with the gardener at that time. I can provide witnesses for that It is interesting that the courier “identified the person” as he was working in London at the time and I can provide witnesses for that. The house was empty I was in the garden. The delivery driver then lies that the front door was open and the package was taken inside then the front door was then closed. Why would they get a neighbour signature if the package was left outside my front door? There is No reference to the instructions on the door to leave with neighbour at 54 if not in.And they had my mobile number if any problems They have just piled lies upon lies to try and get out of this problem and taken my supplier in with the lies. At the end of the day DX should not leave a dangerus package on a doorstep unattended Delivery tracking number: 1562211811 ILG (SA13 1RU) Order Reference Number: 100046266”

Helpful Report

Posted 4 years ago

“No emails no phone calls no texts. Was supposed to be delivered yesterday. Nothing. Joke of a company. Surprised still in business.”

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Posted 4 years ago

“avoid this company at all costs not worth it not a reputable company THEY ARE A COMPLETE WASTE OF TIME”

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Posted 4 years ago

“Placed a 24 hour courier order. Item collection was delayed and a week on item has been lost!”

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Posted 4 years ago

“Have to apologise to the DX freight customer service; After reading all negative feedbacks online, and a funny text and email by Amazon that my order was kept on hold, and strangely had to contact the courier service DX-F regarding my package. Sadly Had just a format and not very friendly talk with the customer service, regard to confirming my tracking ID, my contact number, and my postcode and my address. Herewith I am thanking your team, My order has arrived in one piece and on time. Friendly customer service✅ Good timing✅ And friendly driver✅”

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Posted 4 years ago

“Absolute joke of a company...once again dx has lost a reputable company my custom. Cancelled my delivery with no explanation after waiting in once again. When you eventually get through to them please be warned they'll hang up when you dare to ask them a question. They don't answer their emails neither. A very SUBSTANDARD company that I'll be avoiding at all costs. Still waiting for parcel”

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Posted 4 years ago

“The door on my building is not working. I was trying to resolve the problem, but the delivery driver proceeded to shout and swear at me 5 seconds into the conversation. Completely unnecessary and impatient as I was on my way to help him.”

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Posted 4 years ago

“Should have been delivered yesterday on the tracking told insufficient address which was not true. Out again today so we will have to wait and see so far it has gone all around my village.”

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Posted 4 years ago

“this firm is to be avoided at all costs”

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Posted 4 years ago

DX is rated 1.2 based on 1,882 reviews