DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,882 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My delivery 2as supposed to arrive on 14th April - waited in all day. No one came. Then saw an update on the tracking at Homebase saying 15th-18th but nothing on the DX site at all. Still nothing came. Today I got a text saying it would be here 2,40- 4.40 pm. Now its 5pm and I've been l3ftvdangling on the chat function for ages with no responses happening. What a TERRIBLE SERVICE. why does anyone use them??”

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Posted 3 years ago

“Total farce of a company been waiting two time slots now and nothing, phoning them is a no go as they don't even answer or put you on hold for hours, don't touch them with a barge pole.”

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Posted 3 years ago

“Booked two separate parcels to be collected by DX. When they collected them ,they attached the wrong pink barcode labels and sent both parcels to the wrong addresses. Then washed their hands of it and blamed everyone else . Obviously one parcel too many for them them to handle”

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Posted 3 years ago

“On two separate occasions I have waited for deliveries to arrive both were large and heavy items which meant that I had to be at home. The first arrived 4 days late and I'm still waiting for the second which according to the tracking is waiting for collection after 4 days and still no sign of a delivery date . I would strongly advise all traders to avoid using DX and find an alternative delivery service”

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Posted 3 years ago

“1 star is a very generous grade for this company. Our parcel which was due on Wednesday arrived today, Saturday. I have made numerous phone calls and spent hours sitting around waiting for promised deliveries that never happened. I feel sorry for the call centre staff and drivers who have to bear the brunt of the irate customers. The depot management need to get their act together and remember customer care. I’ll never buy from a company that uses this delivery service.”

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Posted 3 years ago

“If I could write less than one star I would. We selected our delivery for Tuesday this week and it didn’t turn up and it said unknown address, mmmm everyone else manages to find us. I had to ring and get it delivered the next day and it arrived at 5pm. Unfortunately we had to order some extra bits and DX was used by the company again and it should have arrived today as that was the day we selected, it says it is out for delivery and yet again it hasn’t turned up. My husband took Tuesday off work, then Wednesday and now today and he will have to take another day off now too, so 4 days leave taken when 2 would have sufficed. Needless to say I am still waiting for our second delivery. A rubbish courier and if I ever have a choice of buying something in future and they are the courier they use then I will buy from elsewhere”

Helpful Report

Posted 3 years ago

“Atrocious company to deal with. Delivery due on 8 April. Nothing arrived. No contact from company. Impossible to talk to anyone. Eventually rxd email that it would be delivered the following week on 15 April. Delivery arrived late and consisted of only a small piece of the actual order. Had to contact the seller to chase them to find the rest of the order. Still waiting for news. I will definitely check what company the supplier intends to use in future and shop elsewhere if DX is involved.”

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Posted 3 years ago

“Parcel supposed to arrive today, nothinh arrived, waited in all day, no communication from company. Unfortunately, this seems to be the standard for this company looking at the feedback already online.”

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Posted 3 years ago

“DX make the mistake of sending a text everyday telling you to be in from 7am to 6pm, when they know very well that they are not going to deliver that day. They are obviously using inexperienced drivers who can't possibly get all their calls done. No one to telephone/contact. Having said that, my delivery actually came today after waiting in for four days! Well done John, the lovely driver, he deserves praise.”

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Posted 3 years ago

“I would not recommend this service as a business or as an individual. I have experienced both sides and I am totally dissatisfied with the service or lack thereof. Delivery was expected 3 days ago but I have had to wait in all day on all 3 of those days and I still do not have the parcel which I paid extra to have delivered those 3 days ago. Such a poor service.”

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Posted 3 years ago

“If I could give zero stars I would. They don’t turn up then make up different excuses as to why no delivery. I even had to contact then as they could not be bothered to contact me. Avoid this company”

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Posted 3 years ago

“Zero regard for other people’s property, overnight delivery equated to eight days, I will never use this company again”

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Posted 3 years ago

“Disgusting sevice and not to trusted had a birthday present stolen 2 different accounts of where the item was left but both false not replying to my sons e mails”

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Posted 3 years ago

“For the 2nd time I received a text message saying that I was not at home, I had a notification. There really was neither a courier nor a delivery notice,”

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Posted 3 years ago

“They Scheduled del for29th and 4 days later an many msgs and phone calls later still no package. Got a txt 8:30 saying it’d been delivered (it hadn’t) I finally get my package on the 5th day and..well.. see photos. I cried I was so mad I got in touch with specsavers rather than DX and I have had them re/ordered both the glasses were completely flat,wouldn’t even open up,the other pair the arms were bent up.They are post op lenses that I really need, the lenses alone cost £379 without frames! Business’s telly need to stop using this courier. To put I bluntly? THEY’RE CRAP”

Helpful Report

Posted 3 years ago

“Had a time slot by email and added dx tracker. I couldnt be home on time for the delivery. I was worried because I have never heard of this company. The parcel was left at my back door which is safe at my property a card was posted through the door informing me where left. no digital delayed notices. Wish more delivery companies would go back to basic common sense deliveries”

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Posted 3 years ago

“Meant to get a delivery on Tuesday. It's Thursday and still no delivery.”

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Posted 3 years ago

“I had a delivery from DX Secure yesterday. The delivery driver came to my door without wearing a mask. This is the 2nd time this has happened with DX. The driver was of the unmarked white van category, presumably on contract. Quite what aspect of DX service makes them exempt for the law & consideration from their customers is beyond me.”

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Posted 3 years ago

“My first time of using them via parcel monkey. They simply didn’t turn up to collect my package today. Waited in, 8am - 6pm. The office is open 9-5. They’ve taken my money though. Not a great first impression. If they don't come tomorrow morning I’ll be contacting my bank to get £38.50 back. Disappointed.”

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Posted 3 years ago

“Dx has got to be the worst courier ever ,last time they delivered my electric bike back damaged, today they were booked to collect it again booking was between 8.am and 6pm but bo one turned up”

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Posted 3 years ago

DX is rated 1.2 based on 1,882 reviews