DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,956 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,956 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, I am shocked that anyone would use this company. They fabricate delivery times, lie about delivery methods and are not answerable for their rubbish delivery drivers who are paid not to deliver it seems.”

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Posted 2 weeks ago

“Waited in all day, delivery didn't arrive, claimed to have attempted delivery & left card, none of which are true. Not happy”

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Posted 3 weeks ago

“Waited all day never delivered by said they attempted and left a card. Clearly lied as I was home and no card was left”

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Posted 3 weeks ago

“Awful! Came to collect passport. Long queue of 20-30 people waiting. Closed the doors sharp. No warning as all to people outside waiting in the cold or that they wouldn't be seen. Also no warning of this in their emails. One star is too high for them.”

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Posted 3 weeks ago

“If you want to dispose of a body, simply wrap it up and mail it to yourself using DX Couriers. You will never see it again.”

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Posted 3 weeks ago

“I faced challenges when trying to recover my funds, which made me question the platform’s authenticity’s—especially as they kept demanding additional payments. Thankfully, I came across positive reviews about Benito Gabriel , which helped me successfully recover my money. If you’ve been a victim, don’t hesitate to reach out to them. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 3 weeks ago

“Waited in for 2 whole days for my delivery, tracking service doesn't work, estimated delivery times are purely fictional, no-one on the phone to answer queries, have to wait in for a 3rd day now, they blame me for not being in! I have a life I need to attend to.”

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Posted 3 weeks ago

“Would give zero stars if I could. They claim to have attempted delivery, can’t see it on our CCTV. Have had to go to the depot to pick up my parcels where the manager is so useless he thinks he is doing me a favour. Avoid completely”

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Posted 3 weeks ago

“Usual story say they will deliver on a certain day waited in for four days , gave up and collected from the depot in person, useless company.”

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Posted 4 weeks ago

“The item was due for delivery this morning. I waited in for it. They claimed to have tried to deliver and left a card. No one tried to deliver as can be shown on my ring camera. They never left a card either. Not only have they been dishonest regarding the delivery, but they’ve wasted my morning. They have to be the worst delivery company ever.”

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Posted 4 weeks ago

“Dx Freight lied about attempting a delivery , and even worse posted on Amazon that the costomer re arranged delivery - not true ! The alleged re arranged deilvery has also failed”

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Posted 4 weeks ago

“DX had my parcel for four days.Each day saying it would be delivered so had to stop In expecting it was going to be delivered. Finally delivered on the fourth day.”

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Posted 4 weeks ago

“Still not received my package after 3 days it says it was coming between certain times never turns up terrible service”

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Posted 4 weeks ago

“Left a £400 parcel on my doorstep, even though I requested a change to delivery date as I would not be home, fraudulently forged my signature and claimed ‘delivered’. Parcel stolen from my doorstep and refused to take accountability. Dreadful service.”

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Posted 4 weeks ago

“If I could have given no stars I would have. They tried to deliver on a Monday, we weren’t in, no note was left we had no idea what was happening. Had to contact the seller. Arranged to take a day off on Thursday so rearranged. No delivery, they tried to deliver again on Friday, we weren’t there, no card etc left again. Rang the number on the website to discover you can only contact them via live chat. The person on live chat said they would deliver on Saturday, they didn't. Checked the website, it said that they were going to deliver Monday, had to take another day off.”

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Posted 1 month ago

“I am beyond frustrated and disappointed with the despicable service provided by this courier company. Their couriers are completely unprofessional, and their processes are laughably inadequate for a company claiming to offer "next-day delivery" for fragile items sent via special delivery. My parcel, a fragile plant that was a gift for Sunday, was marked as "undeliverable" because the courier supposedly "could not find the address." This is absurd, considering it’s a large, easily accessible house on a major road that has stood for over 100 years. No other courier has ever had trouble finding it. To make matters worse, they later marked it as a "missed delivery," even though the courier never made any attempt to deliver it. When I escalated the issue, they admitted the courier didn’t even try to deliver the parcel. Yet, their response was to tell me I’d have to wait 72 hours for someone to contact me and "try to resolve" the issue. By that time, the plant will most likely be damaged. This is completely unacceptable. I specifically arranged my day to ensure I would be home to receive the delivery, but the company’s negligence has not only caused me immense frustration but has also likely ruined a thoughtful gift. Their customer service and lack of accountability are appalling. This company has utterly failed to provide even a basic level of service, and I would strongly advise against using them for any important deliveries.”

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Posted 1 month ago

“Absolutely atrocious. Two deliveries (no idea why they were separate as they were ordered together). First delivered to the wrong address and second ignoring the delivery note with CLEAR instructions on which building it is. It has been over a week and nobody answers query messages and it’s IMPOSSIBLE to speak to a person over the phone.”

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Posted 1 month ago

“I have had the misfortune of ordering two items from two different suppliers who have chosen to use DX Express (there’s nothing express about them). After being told of 3 different days that the first item was out for delivery, DX lost the item. The replacement delivery was no better. I gave up waiting in for them as they would say the item was being delivered on a particular day within a particular time frame and it would never arrive. I am currently waiting delivery of an item from another supplier using DX. I have had notification that the item would be delivered on 4 separate days now and on each occasion it has never turned up. It’s supposedly out for delivery today 10days after the first notification of delivery. A completely incompetent delivery company”

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Posted 1 month ago

“Waiting for my delivery all day at home as only 8am to 6pm slot. But yesterday a delivery arrived that should be today and have 2 outstanding items but no idea if they will arrive today. Tried to call..no answer on phone, no reply from supposed live chat..which is a an email enquiry. I will tell Imagine Fires not to use this service”

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Posted 1 month ago

“Still waiting for my parcel 5 days now! Absolutely disgusting”

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Posted 1 month ago

DX is rated 1.2 based on 1,956 reviews