DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,020 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maybe drivers need a how to know on the door course, I don't have a door bell!”

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Posted 1 week ago

“AWFUL SERVICE BEFORE 12 NOT DELIVERED NEVER ON TIME AND ON PHONE FOR 17 INUTES AND COUNTING..SHOCKING SERVICE”

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Posted 1 week ago

“Didn't leave my item but left card in hall.. Worse than Royal Mail”

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Posted 1 week ago

“Worst delivery company ever. AVOID”

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Posted 2 weeks ago

“Absolutely rubbish customer service. My order suggested it was delivered when we didn't receive anything. Trying to get in touch with customer services is an absolute nightmare! Been 2 days and still don't haven't heard back”

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Posted 2 weeks ago

“Goods where supposed to be delivered today, received a text giving expected time. Was tracking, then tracking dissappeared. Have not received any information, will be calling tomorrow. Very poor service”

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Posted 2 weeks ago

“Had a text message saying item left in porch. I don't have a porch!! So wandered around to the next street to mine, checked the door number was same as mine, and lo and behold! There was my item! After reading the poor reviews I'm quite grateful my experience was slightly less painful!!”

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Posted 2 weeks ago

“My delivery should have been with me over 2 hours ago yesterday and now today. I have been given windows of delivery times which are pure fabrications! So if you have a Dx Delivery - know that you will be home all day to receive it because they lie. You can't speak to anyone on the phone either.”

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Posted 3 weeks ago

“I sent a parcel which was due to get to destination in 2 days. Its been 8 days,company doesn't answer phones or respond to live chat keep disconnecting you”

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Posted 3 weeks ago

“Appalling treatment of people. 2 days waiting in after receiving messages from them advising that they would deliver some time the next day. It appears that they never had the item to deliver at all. How are they still in business?”

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Posted 3 weeks ago

“Terrible company delivered a live weeping willow tree at 7.30pm in the dark way past the time slot they gave me which caused me to pay the gardener to come back the next day to plant it. No compensation as no provision for matters of consequential loss. I’m fuming”

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Posted 3 weeks ago

“Absolute shambles of a company waited in for 4 days of non delivery on all occasions at midday notified of non delivery with no reason. Tried phoning just kept on hold. Useless”

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Posted 3 weeks ago

“They attempted to deliver my parcel to a unknown address i checked my parcel status only by chance to find the status sorry we missed you we left you a redelivery card. no card and i was in all day so they even left the redelivery card at the wrong house. luckily there was also a redelivery email so ended up doing it from that hopefully the next delivery driver they use can read english properly and it arrives tomorrow.”

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Posted 1 month ago

“Absolutely disgusting, they leave a disabled man sitting around for hours then claim No One Was Home! When they don't ever turn up! At all costs avoid and never use.”

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Posted 1 month ago

“Appalling service. Delivery promised on three separate days. Never arrived. Unable to speak to anyone in person. Would not recommend this company to anyone. DX please do not send an apology on this platform. It means absolutely nothing.”

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Posted 1 month ago

“Ordered something on eBay and chased up the seller as I haven’t received the item and apparently DX have attempted to deliver 3 times and left a calling card but I’ve had no calling cards and no attempted deliveries!!!!! Been over a week now since I ordered the item and trying to get hold of someone at DX to sort it out is impossible. Worst delivery company I’ve been experienced so far and have messaged the seller saying so for future reference.”

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Posted 1 month ago

“Simply shocking. Every conceivable assistance given with directions including precise instructions, what 3 words and even a photograph of the entrance. They have consistently lied about ‘tried to deliver’ and ‘nobody available to take delivery’”

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Posted 1 month ago

“Delivery never arrived. No ability to contact DX through their website or make enquiries about delays, other than a chat bot that sends you in a circle. Absolutely the worst delivery company I have ever come across.”

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Posted 1 month ago

“Was ment to deliver on Tuesday and lied saying we weren’t in and that they had left a calling card. No card and wife was in at the time. I then re-scheduled for Friday and took day off only for them to cancel the delivery at 1pm.”

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Posted 1 month ago

“Shocking was ment to be delivered 2 days ago, nothing and still saying the same thing on their website.. appalling service.”

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Posted 1 month ago

DX is rated 1.2 based on 2,020 reviews