DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,882 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a joke, mission statement laughable, avoid at all costs”

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Posted 3 years ago

“Sold wrong test and they refuse to refund. Should be shut down (should NOT be on government list!!) Someone please help stop these criminals from stealing like this”

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Posted 3 years ago

“My second delivery in a week via DX. Major issues with both. The most recent said delivery would be between 0700 and 1800 on Friday. There was no way to get a more exact time. We ensured that someone would be at home for this period ( with some difficulty). No delivery was made and explanation offered and no way to contact them. I will try to ask sellers not to use this company.”

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Posted 3 years ago

“Stated parcel was out for delivery, between 8am and 6pm. Stayed in all day and parcel did not turn up. Customer service was not very helpful. Had to get into contact with them who then said I needed to rearrange delivery, which I don't feel confident will even show up. Meant to be express delivery and irs terrible.”

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Posted 3 years ago

“Paid for express delivery from Russian embassy my misfortune they chose to use DX. sent for delivery Friday 19 november 2021. recieved a text saying unable to deliver on monday 22 november 2021. no reason given. went on to say delivery would be the next day Tuesday 23 november. No delivery was attempted and no further contact from DX As of 24 november still waiting for delivery. There is no way to contact Dx for an explanation. The automated phone line offered to deliver on 25 november 2021 having no other choice had to accept- this means waiting for delivery 4 days -if it arrives.”

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Posted 3 years ago

“Absolutely everything about this company is terrible.”

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Posted 3 years ago

“Terrible delivery company land customer service ever the worst I have ever come across . I hope someone will shut down this company.”

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Posted 3 years ago

“Simply waiting for a parcel not delivered on delivery date . Cannot get a answer off anyone where parcel is an when will be delivered. Everything is automated answers. Why do national companies still use Dx parcels ???”

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Posted 3 years ago

“My building has a 24 hour concierge on the desk, yet apparently my address could not be reached. No attempt to call my mobile, the online redelivery booker doesn't allow a date to be selected, the redelivery phone number plays an automated message then hangs up, and the live chat is unavailable. Shockingly bad service!!”

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Posted 3 years ago

“There should be an option for no stars for no service. Used this courier to send a large parcel. Paid a lot of money. 1st attempt they failed to collect. 2nd attempt they failed to collect. How does this company stay in business?”

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Posted 3 years ago

“I am now on attempt number 8 for my item to be delivered. It has just been excuse after excuse or they just don't show up. Can't speak to anyone at customer services. Very frustrating. Avoid. I did email customer services who promised delivery the next day but it never shows up. I get a text saying it can't be delivered today”

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Posted 3 years ago

“Would like to leave no stars but not possible. Waited in for delivery. Was sent a text saying couldn't be delivered. Check tracking and see a card was left. I live in a block of flats so driver would have had to access building to get to my front door to put card through letterbox!! Like to know where card was left. Email customer services and just met with excuses.”

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Posted 3 years ago

“What cowards not to allow Facebook reviews! My father missed visiting my late mother’s grave on her birthday to stay in for a cake delivery that never came. They had emailed to say it would come that day. When we asked why it never arrived the courier said ‘it wasn’t at the depot yet’ and they had no idea when it might arrive. We have no cake for his 80th birthday despite ordering it a month in advance and calling the week before to reconfirm. There is no way of contacting them and no sign of the cake. ‘Baked and not delivered’ would be a better slogan. If they had simply told us they had no intention of delivering and had lost it at least we would have had more time to organise a replacement. £75 wasted. If arrives after the party, what’s the point? Avoid and grab something from M&S instead. A devastating disappointment with a total lack of communication making it so much worse.”

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Posted 3 years ago

“Bought an item from Etsy and it was out for delivery yesterday but I wasn't at home. When I returned they'd left a card through the door with a tracking number printed on, but no other information. I then saw an email saying they'd delivered at 14.05. Not to me they didn't, nor any of my neighbours. Tried live chat function 'no advisers available', phone number is automated redelivery only and then hangs up. Absolutely awful.”

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Posted 3 years ago

“My documents seem to be stuck in Northampton expected delivery has come and gone no updates Live chat no agents do not answer the phone or reply to emails very poor customers services and delivery standards”

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Posted 3 years ago

“Disgrace of a company, no one answers emails or answers phones, tracking is a waste of time, my parcel sat in their depot for 4 days, then got delivery slot and stayed in all day, followed tracking for driver, when he was a mile from my house the tracking stopped, driver couldn't be bothered delivering, he practically drove past my door on his way to edinburgh depot (55 miles) parcel logged back into depot hour and half later. Why oh why do businesses use s**t companys like DX??”

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Posted 3 years ago

“For 3 consecutive days I have had a text message giving me a delivery time for my parcel and for the same 3 days no delivery, waited in for delivery each time what an incompetent company can’t see why they are used!”

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Posted 3 years ago

“My order has been delivered 5 times for no good reason, each time they just say its been missed. I've complained to the customer services each time but all they do is read apologise and tell me they will speak to the depot and it is guaranteed to come the following day only for it not to be delivered and no one to even bother to contact to let us know. I have never had such shoddy service in my life it is laughable. I have even got to the point where I have offered to go and pick it up myself but they would rather keep cancelling my delivery and messing me around than let me collect the item I have paid for”

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Posted 3 years ago

“Do not use this service it sucks...... My order number is 491378225. I ordered a watch from Earnest n Jones for my husbands birthday and it was send via DX to be delivered next day... I have been waiting for my order since Friday. Each day I keep getting new delivery notification windows and I already missed 3 days of work since I had to stay at home to receive this package.. I do understand that there can be delays but this is really frustrating when you keep getting different eta every day, I cancelled all my plans since I didn't want to mis the delivery. But it hasn't showed up as of yet.. I can not get through to the customer service or live chat.. such a terrible service.”

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Posted 3 years ago

“The worst courier company that I know of. I was given the day and a 10 hour delivery slot! That is too much, meaning that you have to stay indoor all day. Also unable to book my delivery easily”

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Posted 3 years ago

DX is rated 1.2 based on 1,882 reviews