DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,882 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DELIVERY BEFORE THIS ONE SENT ME 4 EMAILS SAYING IT WILL BE DELIVERD STAYED IN FOR 3 SEPERATE DATES NO PARCLE DELIVERED. SAID NO ONE IN LEFT NO CARD. IN ALL THE TIME. VERY UNRELIABLE. SAME FOR THIS DELIVERY STAYED IN ALL DAY. SAID THEY BEEN NO ANSWER LEFT NO CARD VERY UNRELIABLE COMPANY”

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Posted 3 years ago

“If there was a choice of zero star I would choose it for such rubbish delivery, I ordered my daughter's birthday cake to be delivered on Friday and they texted me saying it will be delivered in the afternoon, then suddenly at evening they rebooked it for the following day which is too late and my daughter is really upset !!”

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Posted 3 years ago

“The most incompetent company I've dealt with in many years. Next day delivery delayed by one day. Then courier unable to find address, no other person has failed to find this address. On the phone with one customer assistant earlier re-checked address and she said it would be fine. I then got another message later in the day saying they hadn't been able to find the address. Google maps finds it instantly, postcode is for half the building. Then on the phone again with a Jason Wilkinson in Cannock, who was rude, abrasive, needed details repeating over 4 times- he may well have been having a laugh at my expense. This is the most likely explanation for why he requested the same details so many times. 30 mins and unable to help at all. Courier 0/10, customer service 0/10.”

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Posted 3 years ago

“The courier came to my house on the second day, rang the doorbell and left without waiting for me to go down and pick up the package.”

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Posted 3 years ago

“Ordered item on Thursday the delivery driver tried to deliver it 3 miles away from my address, everyday messaging saying it will be delivered today, end of day it will say rebooked for tomorrow. Rubbish company for delivery. absolutely useless!!!!!!! A week has passed and i need to get them car parts for my car so it can pass it's M.O.T!!!!!!!!!!”

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Posted 3 years ago

“What a joke of a company . Parcel had wrong delv address so contacted depo eventually got through changed address and was told it would be delivered Mon. Still no sign of it . Contacted them again durhan depo still no one answering calls so transfers to someone else who also couldn't get through said she would send them a email at 5 n if they didn't get back to her before 6 would contact me in the morning . Well it's 6pm now the next day no call back and no parcel . Avoid these muppets at all cost . They are little fish in a big pond .”

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Posted 3 years ago

“After a week a next day delivery is still not here. Constant excuses like the driver ran out of time, or forgot to put on van. Only proof they have the package. Avoid”

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Posted 3 years ago

“Received text to say item would be delivered today Saturday morning , so I waited and did not receive the parcel , minutes later I received a email to say that they tried to delivery the parcel bit no one was at home which is not true as I was at home , terrible company was looking forward to receiving my parcel now I will have to rearrange for another day . Avoid this company as their delivery men are dishonest saying nobody was at home , not true .”

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Posted 3 years ago

“Said item was signed for and delivered. Total lies. Nothing was delivered!”

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Posted 3 years ago

“The delivery driver for this company is a moron...i placed an order with Dormeo, unfortunately for me they use this rubbish company, 2 boxes were in the delivery...1 of them looks like it's been through the ringer...i live in a sheltered housing complex for aged and health compromised adults... the driver buzzed my apartment No and i pressed the button to let him into the building... the idiot was not wearing a mask and so was challenged by a senior member of staff who gave a mask because he didn't have one...he then walked the few yards to the lift and put both boxes on the floor and rang me to say that i would have to come and get them because he needed to move his van...it was a total lie 😠...he just walked away leaving the items on the floor by the lift and a member of staff had to deliver them to the apartment...make sure you never fall into the trap of using this dreadful company...”

Helpful Report

Posted 3 years ago

“Terrible service. Expected to receive passport. Despite being home I get 2 notifications on 2 separate days that the driver attempted delivery but was un-successful. No Delivery notice found. No call. I call customer service that does not bother to listen and all they say is I can have it re-delivered the next day but they cannot guarantee the driver will not give the same reason. I ask for the proof of delivery notice, says they cannot provide that. This company does not care if you valuable docs are misplaced. NEVER use this and stay away.”

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Posted 3 years ago

“I was told a parcel would be delivered by DX Express between 8am and 6pm. It wasn't. This reoccured for 3 days. What a waste of my time. If they are short of drivers (possibly because of covid), don't tell customers the delivery is due. They might be cheap for the sender, but the recipient gets very annoyed with them. DON'T USE THEM.”

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Posted 3 years ago

“BEWARE!! I would give a minus if at all possible. I was due a delivery of a hob and oven which has still yet to be delivered. Text messages and phone calls to the delivery driver have been ignored and rejected, promises of updates and call backs have not materialised and the constant lies and differing messages is astounding. I have still not received my delivery as apparently it’s been delivered to address that they don’t know and have been unable to contact the delivery driver or depot for two days. Additionally no indication can be given of when I can expect my delivery. The service is appalling, and with the exception of a few, the staff are unhelpful, dishonest and unprofessional. Without a doubt, the worst delivery service ever! I am unable to complete the questions about the delivery as I am still waiting to receive it!”

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Posted 3 years ago

“Total jokers! Had 2 days off work waiting in for this so called delivery company and they never even bothered to turn up. Trying to get them on the phone is impossible they are one of the worst so called companies i have ever come across.”

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Posted 3 years ago

“service cannot track a parcel once it is out on the delivery van. so you need to stay in all day. not acceptable in this day and age”

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Posted 3 years ago

“Had a DX parcel wrongly delivered to my house with an incorrect address. There was absolutely no way I could contact anyone on the phone or online to report this . Took 1/2 hour of trying and just gave up”

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Posted 3 years ago

“Disgusting service. Everything was wrong. I've got to drive over 4 hours collect my £700 parcel.”

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Posted 3 years ago

“Well dx what a company. Was never collected . Dx said they would collect and never did, booked 3 times took nearly a week for nothing. Don't use them what a waste of time they really are no phone call . Customer service well that's a joke . Parcel force bang on I will never us dx again”

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Posted 3 years ago

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Posted 3 years ago

“Expected a delivery between 8am-6pm and kept tracking through out the day then you read.... Delivery Status Your item tracking number is: 1248******* Item is now being returned to sender What the hell, been waiting around all day and its getting sent back... no calls no txt, absolutely appalling service. I would advise every one, never to use them .... It will only cause upset to your customers. Look at the stats on reviews IO, its a one star and on trustpilot , a 1/3 of reviewers rate DX as either Poor or Bad.”

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Posted 3 years ago

DX is rated 1.2 based on 1,882 reviews