DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,874 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited in twice for drivers that apparently kept going to the wrong address, despite mine being easy to find and being given detailed instructions after the first time. Terrible.”

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Posted 2 months ago

“What a joke of a delivery company after 4 cancelled deliveries and the 5th 6 hours late my bed arrived dirty and damaged! Avoid like the plague! Customer service is laughable! AVOID AVOID AVOID”

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Posted 2 months ago

“How is it possible that twice now you've claimed to have missed me? I've sent my phone number and details twice, yet neither the first nor the second attempt resulted in a call. Is there a special skill involved in not delivering a parcel, or is this just a way to take money from customers without providing service? I genuinely dislike seeing a parcel assigned to your company, as it never gets delivered—it’s always sent back to the sender and then re-shipped with a different courier. Why can’t I simply pick up the parcel from a depot if you’re unable to deliver it? (You seem to be the only courier that doesn't allow this.)”

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Posted 2 months ago

“Terrible, they don't even try to deliver, then just say unable to deliver to get an early finish or something, customer service no help at all. any company thinking of using them, think again.”

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Posted 2 months ago

“Despite all your reviews I’ve always found them fine. Plants and garden sundries only I must say. The delivery today was fine. Within the time frame stated. Cheerful driver too despite the heavy parcels”

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Posted 2 months ago

“Do not use i am still waiting for my parcel after 3 days every day i have been given a delivery slot and it hasn't turned up,ended up ringing company that was sending my bookcase via them they were told by DX Express that after a certain time they go from deliveries to collections so the time i was always given seemed to be after their cut off point for deliveries They assured the people supplying my bookcase that i would get it the next day(today).said parcel was out for delivery i rang them up to discover it hadn't even been put on their van so i am now waiting to see what happens next.Waiting for phone call but i won't hold my breath.I will not doubt be phoning the bookcase manufacturer again”

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Posted 2 months ago

“Have had several up dates on day and time of delivery and now onto 3rd day and still no package. Waited over 2 hrs after their txt delivery time still no delivery. Cannot even speak to a person to sort out. I could even collect from depot quicker as not far away. Crazy service.”

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Posted 2 months ago

“Two man delivery of my large heavy planters, exactly as predicted by the DX tracking system… well done you guys..!”

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Posted 2 months ago

“Delivery did not arrive on agreed day then arrived damaged and dirty with the product damaged. Very poor service.”

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Posted 2 months ago

“Disgraceful delivery service, I’d give 0* if possible, we’ve been told 3 different dates up til now. One date they came without the item to deliver?! The next two dates no one showed up at all with no response as to why. Customer service phone line couldn’t care less, and the complaints email address is a waste of time no one even bothered responding to ours. I’ll now avoid buying from anywhere using DX.”

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Posted 2 months ago

“King Henry VIII took control of DX 𝗖𝘂𝘀𝘁𝗢𝗠'𝗘𝗥' 𝗦𝗘𝗥𝗩𝗜𝗖𝗲' +𝟭 (𝟴𝗢𝟱)- 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 DX 𝗣'𝗛𝗢𝗡'𝗘' ;𝗡𝗨𝗠 𝗕𝗘𝗥' (𝟴𝗢𝟱)- 𝟰𝟭𝗢- 𝟱𝟲𝗢𝗢 the English Church from Rome, the start of several decades of religious tension in England. English Catholics struggled in a society dominated by the newly separate and increasingly Protestant Church of England. Henry's daughter, Queen Elizabeth I, responded to the growing religious divide by introducing the Elizabethan Religious Settlement, which required anyone appointed to a public or church office to swear allegiance to the monarch”

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Posted 2 months ago

“Not great. 2 things listed as due to be delivered Friday 1st November. I assume on same vehicle. Only delivered 1 item. Another message today (4th nov) saying will be delivered between 8am - 6pm. No further updates so went to site where it claims road closed / no access. Funnily enough at the time people had managed to get to and from the house perfectly fine. Not impressed at all”

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Posted 2 months ago

“Waited in all day for delivery. Goat an email saying they attempted delivery which was a total lie. I was in all day working by the front door....obviously no calling card left like they stated. No human contact to complain too, just automated voices.”

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Posted 2 months ago

“Awful service , twice I’ve had the misfortune that my seller has sent my orders through DX and twice I have waited in with no update and delivery delayed 3 days !! I hesitate to use the company again if they continue to use DX”

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Posted 2 months ago

“Tracking details shows item has been delivered but It still not been delivered to us. We been waiting since morning to receive this important ID document parcel careless this DX courier. And their customer service asking me to knock my neighbours doors to check my parcel, It’s really shameful DX”

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Posted 2 months ago

“DXTRANSPORT, dxt are the worst delivery people in cumbria, they are good at these things, bad langauge, delivery to wrong address, leaving things unsigned for, for this i give them five stars”

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Posted 2 months ago

“Despite the majority negative reviews I had no problems. Pleasant polite driver, delivery in afternoon of specified day.”

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Posted 2 months ago

“Absolutely shocking waited in yesterday for my delivery to be told it was unable to come "sorry the missed me" I have cctv proof that nobody even stepped foot near my property let alone attempted to come with my parcel not even parked up outside between them times. So today I waited again for another no show now waiting for a call off a so called manager that I think I know definitely won't happen as the company is awful.”

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Posted 2 months ago

“I do not make a habit of leaving reviews - good or bad, but for the sake of my fellow consumers, I am compelled to make an exception here. Hmmm. What can I say about these guys, that has not already been said about Afghanistan? Torturous is a word I do not often use, but it seems fitting, when I search for words to describe my experience of having been subjected to the "service" received. False claims of attempted deliveries (gated community with CCTV covering the approach), extremely rude "service" when chasing the delivery. Loss of income when having to cancel meetings so I could work from home on 4 occasions when the phantom "deliveries" were being "attempted". The business who used these for the delivery only agreed to try another courier service after I gave them the alternative of cancelling my order. They deserve a piece of my mind as well, but perhaps that is another review in itself, now that I got into this. In summary - steer clear.”

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Posted 2 months ago

“I have to say that I was full of reservations when I read previous reviews. 1.2 is diabolical. I have to say that my experience was totally positive. Arrived on time , was extremely pleasant and engaging. Nothing but praise for the service I received.”

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Posted 2 months ago

DX is rated 1.2 based on 1,874 reviews