DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,958 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was given a delivery time of 8am to 6pm. No proper tracking or contact details. Waited in for 10 hours for a very expensive delivery, which had to be received in person, nothing arrived! Looked up phone number for DX at 5.50pm, but no response as experiencing 'technical difficulties'. Disgraceful customer service. They should be ashamed!!”

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Posted 2 months ago

“Ordered express delivery a week ago. Was supposed to arrive next day, reached my local depot 3 days later. 2 days after that they said it was out for delivery, it never came and I had taken day off from work. Checked tracker everyday, they just seem to be scanning it at the local depot and not sending it out. Never ordering from a company that uses these lot for deliveries again.”

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Posted 2 months ago

“delivered on time by two very polite young men Abeid and Sourav. ,,. they took off their shoes each time they came in ( they were delivering 5 doors), put the doors were i requested. I was more than happy with this company's service and 2 employees.( i am submitting this review on behalf of my daughter as i was the one who was waiting at her house for the delivery and she does not leave reviews)”

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Posted 2 months ago

“Worst company in world do not use said come to my house with parcel yesterday and left car but guess what my house is fully cameras and no one come near I take day off work as supposed to come today once again no joy cowboys is generous for this set of clowns STAY AWAY PEOPLE”

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Posted 2 months ago

“Waiting four days no delivery absolute joke”

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Posted 2 months ago

“Would have scored no stars. Shocking company taken two days off work and still no delivery. Says they have left two cards but yet to see either. Bunch of cowboys. Tracking system is useless, online service is worse and no one answers the phone. Avoid this company if you want to get your goods”

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Posted 2 months ago

“Never had a good experience with these. Without a doubt the worst delivery company going. How they are still operating is beyond me! Avoid like the plague!”

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Posted 2 months ago

“So far stayed in 3 days on the advice from dx that my parcel would be delivered. No delivery !!!”

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Posted 2 months ago

“Received an email stating tried to deliver you parcel 11.17 this is simply Not TRUE as I have been working in my garden all morning and no one has come to my door why have you lived about this. Have tried contacting you by phone after 38 minutes waiting to get through I gave up tried by email no reply tried customers service no reply have now contacted supplier to cancel order and now will have to contact bank to put into dispute to get my money back. Not fit foe purpose. Do not expect to hear back from you”

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Posted 2 months ago

“Company tells lies about delivery . What a rubbish company why lie about delivery when am inside the house watch you .”

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Posted 2 months ago

“Have had 7 shower panels delivered by DX. Six of them have arrived badly damaged, with large footprints on the external packaging. On the plus side, driver very polite, and arrived on time.”

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Posted 2 months ago

“Another rancid piece of service from the worst courier in the UK. Obviously refused to deliver, after making me wait all day for them. Obviously they never ever tried to show up, no call, no card, no nothing. Obviously they are next going to tell me that they "mysteriously" lost my item. These guys are criminals, not couriers. All businesses should stay far far away from them, regardless of how cheap they are. Id have some other words to describe them, but I'd rather my review isn't removed, but one rhymes with "hunts".”

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Posted 2 months ago

“I want to warn others to avoid brokers and account managers who took advantage of me, resulting in a loss of over $800,000 of my investment capital. They demanded additional funds before processing my withdrawal request, leaving me devastated. Despite my attempts to contact their customer service, I received no response. Fortunately, I discovered me14solutionsltd.org through a broadcast that explained how scam victims can recover their funds. After reaching out to them for guidance, I promptly received a response and provided the necessary legal information about my investment. To my surprise, I successfully reclaimed my money. I am determined to share this information with the public to help other scam victims. Special thanks to them for their outstanding work in assisting me with this matter. I hope to raise awareness and prevent others from falling victim to online schemes.”

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Posted 2 months ago

“Shocking service. DX said they attempted to deliver my parcel on the Monday, I was in all day, driver didn’t even ring the doorbell and just left a card 😡 Took another day off and Organised to be re delivered on the Thursday. Waited in ALL day on the newly booked day. Received no email or text, found out upon checking their site, THEY had cancelled the delivery for Thursday and allotted me Friday instead when I’m working nights that night. Tried ringing, kept on hold for 35 mins then they cut me off 😡 Shocking service. Absolute waste of space. Will boycott any company in future who uses their services.”

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Posted 3 months ago

“They never EVER deliver when they say they will. When I see a delivery is out with DX I know 100% they will say delivering today; and not turn up. And have the cheek to say I wasn't in on the tracking. They re schedule for next day, just to do the same again. I'll usually get it on the 4th attempt! Or I'll have to go get it myself from the depot which is an hour drive. Shocking service!!!”

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Posted 3 months ago

“Unlike other comments, order arrived 23 hours after being placed with Viking to Stranraer via Carlisle.”

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Posted 3 months ago

“Never ever ever deliver on time. Next day delivery will get rescheduled time and time again. If you get within 10 days you'll be lucky. Total lack of communication as well”

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Posted 3 months ago

“The worst delivery company in the world.. incompetent in the office and also there driver.. never turned up..no calling card...was promised ETA and never called back.. what a waste of time..”

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Posted 3 months ago

“The most inept, incompetent company I have ever encountered. I will boycott any company who uses these as there delivery courier. Beyond awful.”

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Posted 3 months ago

“A second day wasted waiting in for a delivery that hasn't arrived. No option to chose a time slot either. I wasn't notified on either day until after midday that it wasn't arriving, so not happy! I wouldn't recommend at all ...this is no way to treat a customer.”

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Posted 3 months ago

DX is rated 1.2 based on 1,958 reviews