DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,881 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 days still never arrived it's 6.24 pm now I need to go out for food. Never again will I order anything that comes from your company”

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Posted 1 year ago

“Appalling service. Never use them! Waited in all day for a delivery to be picked up, eventually tracking updated to say more info required and to ring them. Automated response referred me to live chat which was out of action. Can't even rearrange delivery as form says 'error'. Absolute waste of time and money”

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Posted 1 year ago

“Lying message saying my package was left - in a safe place- said drive on email- I don’t have a drive.. can’t talk to anyone - live chat a bust- no one there …”

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Posted 1 year ago

“My parcel went into another city we find that after 20days of worrying. A terrible experience. Even though I received message that parcel will be delivered next day and has been rebooked and rebooked over and over again.”

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Posted 1 year ago

“I am still waiting for my order. They claim that they came on Tuesday 18 Apr 2023 at 9.10am and didn't find me and left a calling card. All of this is not true. First of all, I am supposed to receive the order on Thursday 20 Apr according to my original order. So how come they change my slot without taking my approval?! Secondly, I was in the house On 18 Apr and no one came to my house. Thirdly there is no calling card in my letter box as claimed. Fourthly I receive deliveries almost every 2 days from other couriers and I never had any problems except with this one DX. Fifthly, DX contact phone number is a waste of time as it doesn't rebook another slot for delivery and I believe it is a hoax number. Sixthly, they don't have live chat as they claim. Keep away.”

Helpful Report

Posted 1 year ago

“Awful. Parts of the order missing, some delivery staff utterly gormless, claim they can’t find the address on a main street. Won’t leave the parcel in a specified safe space, which mens you are constantly waiting around for them. Going to inform the company who i buy off that I won’t use them again if they insist in using DX”

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Posted 1 year ago

“One delivery company to avoid. I'm going to make sure when ordering on line, make sure they are not the delivery company They have no customer care policy , apart from ignoring contact”

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Posted 1 year ago

“The worst company ever!!!! No communication!! You are not able to speak to a human!! Parcel marked with out for delivery but never arrived!!! Wrong delivery slot time declaration!!! Was declared 7.07-9.07 not telling if am or pm. I took all day off and at the end I have to sleep at the floor.. Worst delivery supplier ever. 45years experience my a.... Duno how you can still be in the business. Even your customer service is worst because ther no customer service at all.”

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Posted 1 year ago

“I'm surprised there isn't an option of zero stars because that's required for DX Express. I received notification of a delivery by Next via DX Express, however the driver didn't turn up to my property and we received was a failed delivery notification. I know the driver didn't turn up because we can hear a fairy fart outside the house and the dog gets involved whenever a van pulls up anywhere on the street. Awful service on the chat roulette and I wouldn't advise using the phone lines because I received no response. My advice is check with the company you're purchasing from and if they use DX Express try somewhere else.. I will avoid them in future.”

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Posted 1 year ago

“I paid £20 extra for a Saturday delivery the guy turned up at 7.30am on Friday whilst I was still on holiday and it never got redelivered. This cheating company also had a the audacity to send a fake "out for delivery email" When the package did not turn up I got into my car and drove to the depot it was supposed to be delivered from. The security guy confirmed that the depo is closed today and no trucks left the site the whole day! What the actual...? My conversation with the driver on Friday below: "The delivery guy calls and says I have your bike. Me: It was requested as a Saturday delivery. Guy: Well it is here now are you home? Me: No Can you deliver it tomorrow? Guy: I don't know I am not working tomorrow. Me: OK but will it be delivered tomorrow? Guy: As I said I have no idea. "”

Helpful Report

Posted 1 year ago

“Useless company. My order said it would take two weeks to come, then after 5 days it said it was out for delivery. When I tracked the order apparently the driver had delivered it, yet it was nowhere to be seen, then a few minutes later it said unable to deliver, not enough information provided and told me to contact them on a number. I tried calling but it's an automated number which eventually hangs up after pretending to take your information and tells you to use the live chat. Guess what? The live chat is always offline. Absolute joke of a company.”

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Posted 1 year ago

“One star is to much still waiting for delivery for next day that was 3 days ago no communication call up my package had been damaged. Now waiting around for solution.”

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Posted 1 year ago

“no delivery after waiting in all day on Friday when notified delivery would be between 8am and 6pm. No way of contacting customer services as closed 5pm Friday and not open until Monday.Cannot even arrange to collect. High value item zero communication”

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Posted 1 year ago

“Idiot dilevery driver.rubbish”

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Posted 1 year ago

“Failed deliveries with ‘couldn’t find you’ and then ‘no one was in’ - which we were. When I chased this down I finally received a picture of front door - which was not even in the same street. This company is uncontactable, unprofessional and utterly utterly unreliable.”

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Posted 1 year ago

“Rubbish company with rubbish customer service, avoid unless you wamt to lose custom”

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Posted 1 year ago

“Appalling service. Still not received my parcel even though the delivery driver turns up each day, opens the van looks at his phone and drives off no attempt to knock or deliver. On the one occasion he did knock he then decided to damage my ring camera preventing me from seeing what he was up to. I contacted Customer service and was told someone would call me - that was over a week ago and still waiting for the call. They now aren't responding to emails and I still don't have my delivery! Avoid at all costs”

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Posted 1 year ago

“hopeless courier , not even worth 1 star ,i would not ever recommend this firm . still trying to sort out my non delivered parcel and their excuse is that they do not have a driver available to deliver to my post code .how on earth are they still in business”

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Posted 1 year ago

“My heart sinks every time I see someone is using this abysmal company to send me something. Have you noticed that they post fake 5* reviews after every bad one ? This company redefines 'Not Fit For Purpose'.”

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Posted 1 year ago

“I will never use any company that uses this courier. If your company doesn't want complaints, stay away from these. Very poor communication. Doesn't deliver when they say they will.”

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Posted 1 year ago

DX is rated 1.2 based on 1,881 reviews