DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,889 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would imagine this company will not be operating for very long, reviews are shocking on various review sites and experienced the issue today myself. It will eventually catch up with them and fold them due to shocking customer service and terrible delivery ability.”

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Posted 5 years ago

“We ordered a bed from a furniture store, to be delivered by DX. As others have stated, DX do not offer a specific time for delivery, necessitating someone to be at home all day. When the bed failed to be delivered I phoned DX, which is far from easy, requiring long periods on hold. Supposedly the bed was delivered and signed for, but the signature was unreadable. The furniture store arranged to send another bed, when 2 days later the original turned up on our doorstep! Nobody rang the doorbell and the packaging had been opened. Fortunately, after checking the contents they were all present and correct. I then began the long process of contacting DX to stop the delivery of the second bed. Despite being told they would do this, the bed was delivered the next day. My wife (I was not at home) asked the driver to take it away but he refused. Once again I contacted DX and the supplier. We agreed a day it would be collected. Once again DX failed to turn up! They had gone to the wrong house. Eventually the bed was collected the next working day - fortuitously when someone happened to be in the house. Dreadful company, with drivers that seem incapable of finding an address, and customer services that are hard to contact.”

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Posted 5 years ago

“Absolutely the worse delivery company I have ever used total nightmare to deal with or contact. Say they were at your house and left a card bit no card left says it all. In future if I am buying I will ask who they delivery company is and if its DX order will be cancelled”

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Posted 5 years ago

“The DX driver woke up everyone in my house at 7am,including my family member who was resting after surgery. Their delivery notification was sent out 6:53am on the same day which is totally unacceptable. How could a courier give only a 7-minutes' notice for a delivery? Is it a joke?”

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Posted 5 years ago

“Absolutely terrible service, there are not enough words to describe just how incompetent DX are. I never experienced such awful service and would urge you at all costs to avoid using this company.”

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Posted 5 years ago

“Same problem here, I am chasing this guys for my item for 3 days now, I was home every single day and nobody come. I went to search this company on the address provided on Google and guess what... is no DX Logistic there. I can't understand how this company can operate in UK!”

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Posted 5 years ago

“"Ridiculous service I ever seen in my life... totally useless they never came while i was waiting for them all day at home and DX updated status as a delivered of shipment which is containing passport... can't believe HMPO still using them.. zero customer services after complain even ......................................................... "”

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Posted 5 years ago

“Attempted delivery after attempted delivery. I have a concierge to take packages 24 hours a day 365 days a year. Yet they still say they couldn't deliver”

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Posted 5 years ago

“Does DX actually attempt to deliver? Does it have GPS verification that it has attended the property in question? I seriously do wonder, and I wonder whether the companies that use invisible re-delivery cards are not just a way for said companies to use less expensive transport networks while appearing to the sender to fulfil their obligation at a quicker, more costly, delivery rate?”

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Posted 5 years ago

“Your booking system is complicated, every time (15 times) I tried to speak to a customer service rep it said all busy and to email. Tried the live chat it said no one available and please email. Still not got my package so am waiting for the old excuse from delivery companies that we did attempt to deliver. However my building has cameras and admin staff who man the door and no delivery. I now have to waste even more of my time follow up this utter mess.”

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Posted 5 years ago

“They lied to me! DX say they came to my house to deliver item, and left a card. No they didn't. Ironically, at the time they say they did, I was working in my garage, light on, door open to the front path. No one visited, except an Amazon deliverer leaving a neighbour's parcel by arrangement. Furthermore, this company have no direct phone number. To think they once handled the bulk of legal documents.”

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Posted 5 years ago

“left our brand new mattress and pillows in the pouring rain after throwing them into the garden..ruined.. allegedly 'signed for' but cannot provide proof..”

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Posted 5 years ago

“Just don't bother. The review graph can't be up to date as 90% of the reviews below my one are all saying below 1star and any positive ones look fake just have a read. They don't deliver at weekends and only week days so unless you're unemployed no good. They take forever to call contact as you will find out. They even take your number just in case they can't deliver not much use if they don't bother calling it to say they won't be delivering. they don't even turn up when finally a day has been arranged and you take time of work to be in. They even moaned at me saying they will deliver on Saturdays but they won't get paid for it. Call or email them just for fun and see how long it takes. Today has cost me a days wage Good luck everyone from warwickv123 @ gmail . Com seeking compensation”

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Posted 5 years ago

“Passport delivered this morning as expected. So all good”

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Posted 5 years ago

“I was home with my husband waiting on the delivery from DX and the driver somehow managed to slip through a delivery note claiming we weren't home!! This was for my passport and need to travel next week. I suffer from anxiety and his incompetence has now put me under a huge amount of stress, I am distraught and I have to go through the weekend not having my passport! I can't even contact a human being in DX because everything is automated. Terrible company, terrible service.”

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Posted 5 years ago

“Very very bed they never come”

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Posted 5 years ago

“Only giving a start because there’s no below that , worse ever they never come”

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Posted 5 years ago

“Only giving 1 star because there are no zero stars or minus star ratings available. Sent for tickets for a gig from ENTS 24 who, bizarrely for such a reputable ticket company, decided to entrust delivery to DX. DX are completely and utterly useless, unlike every-other delivery company who have found my flat DX failed miserably. Their redelivery booking system is vague and complicated and customer service unhelpful in the extreme. Absolute joke.”

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Posted 5 years ago

“14 minutes ago I cannot believe HMPO uses such useless company to deliver passports and supporting documents. I dealt with them for both my child's as well as my passport. They either appempt delivery not when stated in text messages they send to mobile numbers, or lie about attempts of delivery when I was stay put home and no one arrived. The WORST company EVER!”

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Posted 5 years ago

“DX was very poor at delivering when they said they would, And they lied about trying to gain entry when they had never even tried”

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Posted 5 years ago

DX is rated 1.2 based on 1,889 reviews