“So far Eastwood is a complete disappointment. Management refuses meeting requests. Very, very slow to respond to issues during the construction process.
They don’t even deserve one star.”
“Eastwood homes has proven to myself and quite a few of our neighbors that they do not care about their customers. Our roof has been leaking for over 5 years. They just recently have decided to try to fix it. Now my house is sitting torn apart for over 2 weeks and they decided not to finish till the beginning of the year. Don't buy a Eastwood home If you'd like to have a quality home. There is also a class action law suit starting up against them because of roofs being installed properly and they know about the problems!!”
“The Eastwood homes look nice and I contracted with them to build a new home at Linkside at Timberlake in Chapin, S.C. on the 8th fairway. I was told construction would begin in about 2 weeks. Nothing going up 2 months later. I'm told the delay was due to covid and having 1 construction manager to oversee 9 new starts.
An appointment was made to go over the plans with the construction manager. He was not prepared when we arrived and his building plans didn't appear to include the final changes. During the discussion, he told me I was asking to many questions and we needed to stay on point (my concerns would be addressed later).
When we walked the build site, I pointed out that the markings for the concrete did not appear to be correct. He acknowledged the issue and said it would be taken care of. I visited the site a week later and noticed the correction was not made and the concrete form included things I didn't want and also did not include a second patio pad. I indicated perhaps we should void the contract. The builder said OK with him. He's building the house and someone will buy it. I came back a few days later and the second patio pad had been poured. It looked more like asphalt than concrete. I no longer had confidence in Eastwood Homes.
I contacted John (Sales Manager) and we discussed the issues noted above and others. He acknowledged the issues and said changes were being made because of them (such as adding a second construction manager). However, he stated that regardless of the experience, Eastwood Homes would not give back the $8,800 deposit if I voided the contract. I walked away rather than incur further liability with a company I can't trust. If you build through Eastwood Homes, I hope you have a better experience than mine.”
“They don't deserve one star. They are terrible when it comes to warranty. They will find any way to get out of having someone come to look at the issue. And Ginger is no help. Quality and workmanship is terrible. Definitely don't Recommend them as a builder. Or even buy a home that was built buy them.”
“If you are a military veteran this not a company for you. They do not support veterans. During the middle of a pandemic, they will work with you until dollar signs get involved. They gave another person 6 months to try and close and only gave me 3 months. If it benefits them to cut you loose they will. They canceled my contract after they realized they could make an additional $60,000 instead of trying to continue to work with this Veteran. I had a company that was willing to work with me to be able to purchase the home, but Eastwood gave us unrealistic expectations to make it work. They did not want to make it work, they put in a plan that was designed to fail. It is because they saw dollar signs. After working with this company, I now believe when people say they support Veterans it is nothing more than just a nice catchphrase that people like to say.”
“Poor quality, poor customer service. Have tried to resolve issues through the BBB with Eastwood homes, Eastwood stand by poor quality and poorly constructed homes.”
“Eastwood homes is very unprofessional, specifically the Charleston area Market Manager, Dion Matheney. I would not recommend purchasing a home from this company, as one requires professionalism when purchasing a home.”
“Eastwood homes is very unprofessional, specifically the Charleston area Market Manger Dion Matheney. I would not recommend purchasing home from this company, as one requires professionalism when purchasing a home.”
“Many of the features in our new home are nice but problems have come to light since we moved in 3 months ago. We have been unable to get either the builder or Eastwood to take care of anything! They all say they will handle the problem and we never hear from anyone. We have a few windows that aren't square so blinds won't fit. The builder did address that problem, we were told that unless you buy a million dollar Eastwood Home that you can't expect square windows. Those were his exact words! Other issues to our 3 month old home are cracked concrete in the garage and patio, uneven drywall, uneven tile in the master bath shower that doesn't drain so we get mold, leaky outdoor faucets, lack of installation in the attack, short somewhere in the wiring in the hall and front bedrooms (electric company told us the breaker would stop a fire and never showed up to do anything), problem with drain in master shower. I'm sure I'm leaving things out. We thought Eastwood was a good builder and they talked a great game until we closed when they disappeared.”
“I have been living in my home for a oil over two years. About three or four months in we had a leak behind our microwave on two separate occasions. Came out and supposedly fixed it, here it is May 20, 2020 and it’s raining in my part NC. Behind the microwave is saturated which is also affecting the paint where I was hoping to put backsplash. This tells me the issue never gotten fixed as this is the third time. The tape is peeling is the cracks of the walls, in the ceiling, etc. This is a nightmare! Two years in. We are having lawn issues as we have two types of grass, the front is Bermuda and the back is Fescue. The back had rocks in the back, it was not aerated and the grass grew horrible. Eastwood looks nice but buyers beware the work is not worth the money!”
“If you are a detail oriented person, Eastwood Homes may not be for you. I made the unfortunate mistake of purchasing a townhome during the 1st phase of a new community in the Charlotte area. This unit has issues that are not normal, which many of the other newer units did not have. The vendors constantly block access to my property and neither the onsite agents nor the HOA will fight for your right to quiet enjoyment. And honestly, I bought a home to be left alone!.
Eastwood Homes is not a bad builder. I have definitely seen worse. But my experience so far hasnt been great. My advice to you, DO NOT BUY EASTWOOD IN THE FIRST PHASE. They make mistakes that they will not fix. And they will use access to your property while completing construction.”
“I love all the staff and the floor plan. What disappoints me is that I have to seal the granite and the grout and paint the garage. All of the houses that I bought had all three finished. The grout as sealed by the tile persons. The granite was sealed by the installer. And the painters sprayed the garage interior. Why am I paying to "finish" work? Other than that It's been great.”
“From the beginning, Erin and Justin were extremely helpful, professional and went out of their way to make sure any questions I had were answered and that I was as satisfied as I could be. I would recommend, not just those two but, Eastwood to anyone looking for a new home.”
“The closing attorney (Eric Poe), my realtor (Darlene Diehl), our new home specialist (Kenya Walker), Senior loan officer (Lindsey Goins) are all awesome, polite, & fantastic professionals...
Great people to work with...
Love love our new townhome...”
