Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 381 Reviews

21 %

of reviewers recommend Easyjet

Company Reviews

Questions

Metrics

1.9

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still no refund from easyjet as promised, CANNOT believe easyjet have overseas customer service”

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Posted 11 years ago

“easyJet ur customer service have about as much sensitivity as the bone in my little finger. Why is so hard to change a name!”

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Posted 11 years ago

“Poor customer service from easyJet, waiting for refund and get told going to be another 3 weeks on-top of 3 weeks I've already waited...”

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Posted 11 years ago

“seriously has the worst customer service, EVER.”

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Posted 11 years ago

“Absolutely appalled at the customer service received from your 'helpline' earlier today, complete waste of time!”

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Posted 11 years ago

“See easyJet you're just a bit rubbish at customer service. Not a surprise.”

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Posted 11 years ago

“Extremely poor customer service from easy jet this morning. Got to gate at gatwick for 7am flight at 6.20. Told gate closed 1 min ago. Many in M23 jam, stupid customer service”

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Posted 11 years ago

“I started using the F-word before attending any of te Irish shows!! Still fuming at the lack of customer service”

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Posted 11 years ago

“worst customer service going.. Hand luggage too big? What the SAME CASE I flew out with 4 days ago? ha what a joke”

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Posted 11 years ago

“Just been reminded why I'll always try to travel British Airways rather than easyJet. Disgraceful customer service from easyJet”

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Posted 11 years ago

“Disappointed with easyJet customer service - lose my bag, ruin my holiday then refuse to pay for the costs incurred Customer Service is poor”

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Posted 11 years ago

“Ridiculous Customer Service line...Trying to cancel flights i booked 30 mins ago. Your operators just dont know what they are doing”

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Posted 11 years ago

“Customer service at easyJet is shocking!!!! Still not sorted !!”

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Posted 11 years ago

“airline, lowcost customer service.10 months waitin 4U 2 contact me after unacceptable re-routing last Jan while pregnant”

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Posted 11 years ago

“As expected.... All info sent.... Not one reply from a member of the easyJet team. not good customer service easyJet !!!!”

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Posted 11 years ago

“3 hour delay to EYZ084 to Luton with no apology or explanation from easyjet staff at the terminal. Thats poor customer service.”

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Posted 11 years ago

“How NOT to do customer service. Oh easyjet I feel some more staff training is in order. terrible experience today”

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Posted 11 years ago

“Customer services fail! It's all about the end to end experience ...”

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Posted 11 years ago

“your customer service is embarrassing! 10 weeks, 12 emails, 2 phone calls and still not had additional travel costs refunded! joke, what a dissappointment”

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Posted 11 years ago

“easyJet that's a pretty perverted vision of customer service”

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Posted 11 years ago

Easyjet is rated 1.9 based on 381 reviews