Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 381 Reviews

21 %

of reviewers recommend Easyjet

Company Reviews

Questions

Metrics

1.9

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no announcement, no info, just sat on a floor waiting to know what's going on. Your customer service is crap”

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Posted 11 years ago

“I've never experienced such rude and appalling customer service and a 16 hour flight delay doesn't warrant compensation? Ridiculous”

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Posted 11 years ago

“What a customer service fail easyJet”

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Posted 11 years ago

“Hats off to you for striving to keep your Most Appalling Customer Service Of All Time reputation!”

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Posted 11 years ago

“easyjet = the WORST customer service I have ever experienced”

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Posted 11 years ago

“Don't ever fly Easy Jet. Customer service horrible. Tried cancel flight 25hrs l8tr denied refund.closed when tried to call b4 24h easyJet”

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Posted 11 years ago

“Thanks to easyJet for making my early morning flight so unpleasant. Terrible customer service as usual.”

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Posted 11 years ago

“And staff was extremely rude. Will never fly easyJet again. Will pay more for better customer service - I advise it to all.”

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Posted 11 years ago

“Do NOT fly easyJet if you expect excellent customer service. They're the worst.”

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Posted 11 years ago

“So after 3months fighting with Easyjet, they finally paid EVERYTHING. Certainly not thanks to customer service”

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Posted 11 years ago

“Worst customer service around. Been waiting months for a refund, 4 phone calls later and still no further forward.”

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Posted 11 years ago

“Appalling customer service from easyJet I will never use them again having flown circa 10 times in a few years”

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Posted 11 years ago

“over 2 hour delay as easyjet look to fix a broken plane. No updates and no customer service rep to ask. Poor experience so far.”

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Posted 11 years ago

“congratulations on having the worst customer service I have ever experienced.”

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Posted 11 years ago

Easyjet is rated 1.9 based on 381 reviews