Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 381 Reviews

21 %

of reviewers recommend Easyjet

Company Reviews

Questions

Metrics

1.9

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

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“Great customer service from easyjet, they answered my query within a few mins happy.”

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Posted 11 years ago

“Shout out to easyJet for an amazing set of flights...thanks guys, best customer service this side of the pond.”

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Posted 11 years ago

“Thanks so much! What a great and quick customer service! easyJet”

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Posted 11 years ago

“Delayed on easyjet, bad weather. Amazing customer service, captain comes out, explains situation & walks through cabin taking questions”

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Posted 11 years ago

“Customer service at easyJet is shocking!!!! Still not sorted !!”

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Posted 11 years ago

“Ridiculous Customer Service line...Trying to cancel flights i booked 30 mins ago. Your operators just dont know what they are doing”

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Posted 11 years ago

“Disappointed with easyJet customer service - lose my bag, ruin my holiday then refuse to pay for the costs incurred Customer Service is poor”

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Posted 11 years ago

“airline, lowcost customer service.10 months waitin 4U 2 contact me after unacceptable re-routing last Jan while pregnant”

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Posted 11 years ago

“Fantastic customer service today from easyJet who sorted out my extra infant seats... Thank u”

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Posted 11 years ago

“As expected.... All info sent.... Not one reply from a member of the easyJet team. not good customer service easyJet !!!!”

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Posted 11 years ago

“brilliant customer service from Miguel on EZ232 today. Had children and old ladies completely charmed.”

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Posted 11 years ago

“great customer service as always.”

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Posted 11 years ago

“Great support for customer service team. Specially Spanish team. A happy customer.”

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Posted 11 years ago

“Customer services fail! It's all about the end to end experience ...”

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Posted 11 years ago

“How NOT to do customer service. Oh easyjet I feel some more staff training is in order. terrible experience today”

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Posted 11 years ago

“Congratulations easyJet, top notch customer service today!”

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Posted 11 years ago

“3 hour delay to EYZ084 to Luton with no apology or explanation from easyjet staff at the terminal. Thats poor customer service.”

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Posted 11 years ago

“Thanks to easyJet for making my early morning flight so unpleasant. Terrible customer service as usual.”

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Posted 11 years ago

“Don't ever fly Easy Jet. Customer service horrible. Tried cancel flight 25hrs l8tr denied refund.closed when tried to call b4 24h easyJet”

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Posted 11 years ago

“Impressive train-wreck customer service from easyJet”

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Posted 11 years ago

Easyjet is rated 1.9 based on 381 reviews