Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 381 Reviews

21 %

of reviewers recommend Easyjet

Company Reviews

Questions

Metrics

1.9

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

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“29 emails, 16 phones calls, 2 months later and still no refund, easyJet have no idea on what they are doing! disgusting”

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Posted 11 years ago

“thank you so much for sorting my connecting flights for me. service from staff 10/10!!”

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Posted 11 years ago

“Thanks easyJet for the excellent customer service today allowing for free to add my second surname to my booking quickly and easy.”

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Posted 11 years ago

“so disappointed with service from easyJet. Wondering what hoops we'll have to jump through next to get compensation due.”

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Posted 11 years ago

“waiting for flight EZY425 being told the plane hasn't arrived yet and they don't know where it is, very poor customer service!”

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Posted 11 years ago

“The Easyjet website is almost as unhelpful as me on a monday morning ha, what a joke”

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Posted 11 years ago

“Great customer service tonight easyJet saved the day...”

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Posted 11 years ago

“Well done easyJet I stupidly booked my flights to Amsterdam a week early and they changed them for free- LOVE good customer service.”

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Posted 11 years ago

“easyJet ur customer service have about as much sensitivity as the bone in my little finger. Why is so hard to change a name!”

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Posted 11 years ago

“Credit where it's due,just had excellent customer service from easyjet”

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Posted 11 years ago

“still no refund from easyjet as promised, CANNOT believe easyjet have overseas customer service”

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Posted 11 years ago

“Absolutely appalled at the customer service received from your 'helpline' earlier today, complete waste of time!”

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Posted 11 years ago

“seriously has the worst customer service, EVER.”

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Posted 11 years ago

“Poor customer service from easyJet, waiting for refund and get told going to be another 3 weeks on-top of 3 weeks I've already waited...”

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Posted 11 years ago

“See easyJet you're just a bit rubbish at customer service. Not a surprise.”

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Posted 11 years ago

“Extremely poor customer service from easy jet this morning. Got to gate at gatwick for 7am flight at 6.20. Told gate closed 1 min ago. Many in M23 jam, stupid customer service”

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Posted 11 years ago

“I received great customer service by easyJet today! I would like to that Eva for all her help!”

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Posted 11 years ago

“I started using the F-word before attending any of te Irish shows!! Still fuming at the lack of customer service”

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Posted 11 years ago

“Just been reminded why I'll always try to travel British Airways rather than easyJet. Disgraceful customer service from easyJet”

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Posted 11 years ago

“worst customer service going.. Hand luggage too big? What the SAME CASE I flew out with 4 days ago? ha what a joke”

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Posted 11 years ago

Easyjet is rated 1.9 based on 381 reviews