Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 381 Reviews

21 %

of reviewers recommend Easyjet

Company Reviews

Questions

Metrics

1.9

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Easyjet made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My disabled mother and auntie booked a 10 day holiday to benidorm got there everything was fine until the day before they flew out , easy jet sent them an email on the afternoon of the day before flying out saying their flight has been cancelled.Now I am houssitting and pettsitting for my mum and fly out early morning the day after they were meant to be flying out ,my mum only brought enough medication with her for the trip and was in clear distress.My auntie was on the phone practically all day having to deal with them taking no responsibility saying it was due to strikes.They TOLD her that they were getting a partial refund and to apply for the rest once they returned also saying there was no flights until 3 days later.My auntie then preceeded to go on easyjet and found a different flight for the same day they were due to fly out that easyjet staff said they couldn't find ,she called them back and they said they couldn't do that cause she had got a partial refund that she never asked for, but also the woman stated she couldn't find the flight she was talking about .Just find it so funny that easyjet staff can't find their own flights they advertise and would happily leave a disabled woman in distress .This is absolutely disgusting ,I am outraged and 1000000000% would not recommend.”

Helpful Report

Posted 2 years ago

“Terrible customer service with none existence customer service, they will cancel or divert flights without prior notice and brutally do not compensate for all the mess and hassle they put their passengers through , that’s exactly what happened to our flight back from Antalya to Gatwick airport on 09/09/2022 , we landed at back at Bristol Airport at 18:30 on Thursday and been told to arrange for our own transport , flight number 8838 and i am not exaggerating one bit here that’s a fact , do not care less about elderly people on medications nor children welfare. Very awful airline will never ever advice my enemy to fly with it let alone myself or family or friends .. the put in the system that they actually provided a flight back from Bristol to Gatwick for the passengers which is absurd and untrue . Fake scamming cons , i had to pay from my own pocket to take me to Gatwick airport where my car was parked , they left stranded at midnight in Bristol airport for hours till I found a taxi at 12:40 almost 6 hrs later , how horrible and disgusting , just remembering what I had to deal with makes me sick really”

Easyjet 1 star review on 13th September 2022

Helpful Report

Posted 2 years ago

“I took two flights in one week. One was delayed for 1 hour in the flight flying from Split to Gatwick. One flight flew from Gatwick to Edinburgh was canceled and no same day flight could be rebooted. I rebooked the flight of the next day and the flight was delayed again for 1.5 hours. I will try to avoid flying via EasyJet again.”

Helpful Report

Posted 2 years ago

“The flight EZY8766 from Santorini to London today is delayed by 11 hours so far. The sequence for the announcement of delay: 13:15 pm (planned), 17:00 pm, 21:37 pm, and then 19:20, then 00:17 am September 6. No credibility at all.”

Helpful Report

Posted 2 years ago

“The booking website confusing and probably deliberately so. You choose the date you wish to travel and it will display times to travel on your chosen day. It will also display times on the day prior and the day after. If you don’t know this you may be looking at the screen thinking all times displayed are for the date you’ve chosen. The problem is, if you chose one of these times not on the date you wish, and then realise there’s a mistake, there is no flexibility from easyJet or understanding from them. Simply, pay is more money. I’ve had to pay double what I originally paid just to fly 1 day earlier. What cost £200 is now £600. The absolutely worst company I have ever dealt with and I will never use them again.”

Helpful Report

Posted 2 years ago

“I would give no stars if I could here but I can't, Easyjet are a disgrace and I will never fly with them again. I was meant to fly to Tenerife 17th August with my wife and son but unfortunately my wife came down with Covid the night before our flight so I contacted Easyjet to cancel flights in advance and was told to use their webform to give the details. I sent them evidence of 2 +ive lateral flow tests before the flight and was then told I had to send +ive PCR test evidence which I did a day or so later. Bearing in mind both myself and wife are fully vaccinated and didn't need any PCR test ahead of flying they have told me I cannot have a refund/vouchers for my flights because the PCR test was dated 18th rather than before the flight. How ridiculous is that, how would I have been able to send a +ive PCR test ahead of the flight when we didn't know she had Covid till 11pm 16th August and were unable to request a test till the following day which had to be posted out, done, returned to the lab and results returned to us. I would have needed to time travel to achieve that. Perhaps Easyjet would have preferred us to not say anything, board the flight and contaminate everyone on board.”

Helpful Report

Posted 2 years ago

“Incompetent customer service. Two cancelled flights on a weekend- ruined my weekend and had to pay for alternative transport and accommodation that they said they would pay. Three months later they have paid for 1 x train fair however not for any other expenses. They have all the receipts. Have uploaded numerous times however incompetent staff to locate/cross reference receipts and say they do not have- have the feeling that they do not want to pay out and act dumb (like talking to a brick wall). Out of pocket over £400, will never use easyJet again! AVOID, customer service team are shocking and rude”

Helpful Report

Posted 2 years ago

“very bad, extremely bad, terrible experience. No customer service to my lengthy detailed experiences. I flew from Milan to London Luton. Took out insurance policy,f or which I have not just a receipt, but also a letter of welcome to my address in New York City. Easy Jet lost my luggage at Luton airport. It arrived 3 days later and I had to pick it up (with a friend to help, I am well over 80). I filled out all forms for refund for all my expenses, including having to find an MD to prescribe my medications which were in my lost luggage. I was told my travel insurance was not valid because I did not reside in either the UK or Italy. I was never told that, I clearly indicated my address in New York City, and have the welcome letter to my address and receipt. I have spent hundreds of dollars in purchasing necessities while my luggage was lost, having to retrieve it personally at the airport 3 days later, and have spent hours and days in writing to get a response, and to have my travel insurance honored since I purchased it in good faith, it was sold to me, and I was not informed that I was ineligible for insurance due to being a US citizen! what kind of customer service is this? Please respond ASAP. I have every piece of documentation, and receipts for all my purchases available for review immediately. NO REFUND RECEIVED TO DATE. F. AVRIL BRENIG fab26@caa.columbia.edu”

Helpful Report

Posted 2 years ago

“Good flight good crew Bags took over an hour to come through to collection very poor service !!!”

Helpful Report

Posted 2 years ago

“Booked a holiday 3 times and each time it was cancelled They won’t refund me but give me credit however each time I’m booking a holiday I’m paying more. If you can’t provide the service as you advertise than rightfully people should get their money back. This company is a crook, soon they’ll go into liquidation with peoples millions £££ I still haven’t been refunded just sitting on easyJet credit which I don’t want. Give me my money back you thriving b####RDS”

Helpful Report

Posted 2 years ago

“Sadly I have recently had to cancel my and my husbands flights in September due to me having an ongoing serious illness. Although the T's & C's state a voucher would be offered, I explained that even though you have a year to book your next flight that unlike a heart attack or surgery I will not be in a position to do this week into next year. Although it took me 2 emails and one phone call hanging on for 25 minutes without reply, the 2nd call was answered within 10 minutes and the extremely helpful young man "Sagar "whom I spoke to was very very helpful and discussed this with his managers and they agreed to grant me a refund due to exceptional circumstances I cannot praise Easyjet enough for their prompt action which has taken a huge amount of weight off my mind . We have always found them an exceptionally good airline to fly with and not experienced any delays. Our last flight was in April just before my diagnosis and it was completely problem free and even landed early both on arrival and return. I would always recommend them above any other budget airline Easyjet you have a big thumbs up and thank you from me.”

Helpful Report

Posted 2 years ago

“We flew from Rome to Bristol today- June 14 , 2022. The easyJet staff boarding us on the 10.25 flight were absolutely brilliant. They were efficient, good- humoured and friendly. We were delayed by about an hour but once our plane arrived in Rome, it was emptied and made ready for us really quickly. I also thought that their kind attention to three disabled passengers was brilliant. They opened doors to help keep us cool, joked and smiled and kept us up to date on what was happening. We actually nearly caught up on the delay, arriving in Bristol only 20 minutes late. I think we are always too quick to criticise when there are delays. However, our experience today with EasyJet staff on the ground and in the air shows how great customer service in difficult conditions goes a long way.”

Helpful Report

Posted 2 years ago

“The CEO of EasyJet Johan Lundgren is a total an utter incompetent disgrace that has ruined this company and is responsible for the appalling customer service. Do teh decent thing and resign so that someone competent can come in and sort tout teh mess that you have created”

Helpful Report

Posted 2 years ago

“You cancel flights without notice(1). Messed up our 10 year euro trip We planned and payed 8 months ahead. Caused us to pay for another stay at 290 pounds then a flight next day witch caused more delays and less time for our trip. Very disappointed x customer”

Helpful Report

Posted 2 years ago

“Easyjet have gone from a decent airline to an atrocious one, and where it treats its passengers appallingly. Took a flight a month ago and was delayed 4 hours with no provision of food or drink. Was due to fly today and received a message saying flight was cancelled 45 minutes before the flight. No Easyjet staff around to assist and had to sort out alternative arrangements ourselves. Appalling customer service. Now on a later flight booked by me and already delayed over 2 hours with no one around to offer customers anything. If they continue to treat their customers this way, people will choose alternatives, and deservedly so.”

Helpful Report

Posted 2 years ago

“Cancelled my flight at 12:30am when I was up to catch my flight at 3am. This completely ruins the full day in Amsterdam today. They offer a refund for the flight value but not the full holiday booked with them.”

Helpful Report

Posted 2 years ago

“Stay away from this airline . I have COVID and cannot fly ... impossible to talk with them or to cancel reservations ... Avoid them at all costs ! Would give them less than one if I could ! MKMcQ USA”

Helpful Report

Posted 2 years ago

“Cancelled flight and absolutely abandoned customers on gatwick airport contact with customers service is really miracle”

Helpful Report

Posted 2 years ago

“Herd you into then corridor to stand and wait instead of leaving you sat in comfort at the gate. Easy boarding becomes painful as the system is poor. you get let onto the bus on the tarmac first then get crammed into the back whilst the non speedy boarding passengers are let onto the busses last but then they are let off first. bizarre how this airline cannot do the simple well. Never any ice for the drinks and always warm beer. Recently no food offering or drinks on flights. New supplier apparently. Change supplier to have no supply? Basic errors in judgement abound here resulting in poor service and reviews like these. Impression is that Sleazyjey don't give a flying F**K but they will as this will definitely have an impact at some point. They deserve to go under with their baggage rip of mentality too.”

Helpful Report

Posted 2 years ago

“EasyJet happily give abysmal service in order to save themselves a few quid - for example herding their cattle, sorry customers, to save a few minutes here and there so that they avoid breaching compensation time limits. For example I was corralled in a glass bridge without air- con or ventilation , temp 50C or more - elderly and babies in distress… I have experienced this more than once in Palma. Utterly disgraceful - probably illegal.”

Helpful Report

Posted 2 years ago

Easyjet is rated 1.9 based on 381 reviews