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Easyjet Reviews

1.9 Rating 372 Reviews
21 %
of reviewers recommend Easyjet
1.9
Based on 372 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult

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Easyjet 1 star review on 29th October 2024
NW
Easyjet 1 star review on 29th October 2024
NW
Easyjet 1 star review on 29th October 2024
NW
Easyjet 1 star review on 29th October 2024
NW
Easyjet 1 star review on 17th June 2024
Anonymous
Easyjet 1 star review on 19th February 2024
Anonymous
Easyjet 1 star review on 25th June 2023
Claire
8
Anonymous
Anonymous  // 01/01/2019
On time no fuss transport
Helpful Report
Posted 7 years ago
I booked a short break in Prague with EasyJet Holidays. In the past I have done it all DIY but because of the short notice decided to use this option, mixing and matching, flights, hotel and transfers. This is a budget airline so you can go basic or upgrade. We went up front with extra leg room. The flight was a bit roudy with several stag parties on board. Even at 6 am. Well done to the chief steward for keeping them in check. Our choice of hotel was a good one. Bright and clean with a good breakfast. Near to all the must see places. There was a bit of a hiccup with our pre booked taxi. He was not on time but claimed he had been in the airport all the time. This was made up for by our return driver who was excellent.
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Posted 7 years ago
they didn't make me happy on my last trip back to edinburgh. the plane was 2 hours late than scheduled from Berlin. no proper information was given.
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Posted 7 years ago
Easy luggage drop being very straight forward. Pity about long queues from adjacent check in which hampered easyjet clients but your staff were on hand to assist.
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Posted 7 years ago
good airline always good prices. seats not that comfortable and foods always run out.
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Posted 7 years ago
Right flights at the right price
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Posted 7 years ago
Helpful and supportive
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Posted 7 years ago
easy to make booking no limit on weight of hand luggage cheap
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Posted 7 years ago
Quick and affordable flights from London to Edinburgh. I was happy with the service provided.
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Posted 7 years ago
Plain and simple - pathetic. Rubbish claims process and terrible customer services representatives.
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Posted 7 years ago
The website was easy to navigate. The flights were purchased at a very competitive price and were at good times of the day
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Posted 7 years ago
Very competitive price point and advanced technology for checking in luggage with their automated bag drop system really took the stress out of flying home quickly.
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Posted 7 years ago
Website doesn't have hidden charges and is straightforward to use. Doesn't get top marks as missed the take-off slot on our recent flight to Prague from Gatwick meaning a 1.5 hour delay but we were kept informed and made up half an hour on the way. Reasonable prices if booked early enough, and the Gatwick departure means overall cost is lower than Stansted departure as London-Gatwick by normal train (not Gatwick Express!) using an Oyster or contactless bank card is much cheaper than the rip-off London-Stansted train.
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Posted 7 years ago
The App was so easy to use to book a flight. Fast and accurate.
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Posted 7 years ago
Good website and booking procedures
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Posted 7 years ago
The website is easy to use and very clear too. Service delivered is as good as you would expect: nice personnel on board, comfortable seats and their flights are usually on time. Highly recommended.
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Posted 7 years ago
Quick and easy flight booking.
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Posted 7 years ago
Quick and easy flight booking.
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Posted 7 years ago
Reasonably priced efficient service
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Posted 7 years ago
Unrivalled cleanliness (for low cost airlines) and excellent customer service
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Posted 7 years ago
Easyjet is rated 1.9 based on 372 reviews