Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 381 Reviews

21 %

of reviewers recommend Easyjet

Company Reviews

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Metrics

1.9

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

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“All flights and hotel were first class. No delays either to London or Morocco”

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Posted 7 years ago

“easy booking, could add extras to the booking at any time. At the airport, boarding was handles swiftly and efficiently and flights left on time - much better experience than many of the larger airlines.”

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Posted 7 years ago

“great value for money”

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Posted 7 years ago

“great value for money”

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Posted 7 years ago

“Very good follow up customer service”

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Posted 7 years ago

“Have used this company over the years and found their booking site easy to manage. Flight wise do their best to leave on time with excellent cabin crew and plenty of choice for inflight food drinks etc..”

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Posted 7 years ago

“La pagina web intuitiva y se puede comprar los billetes muy fácil y rápido. El checking online también estaba muy rápido y fácil de hacer. Gracias y un saludo. Rafal”

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Posted 7 years ago

“Warning: Read the website and agreement with Easy Jet. It is a value buy because it is sort of a do it yourself. If you are willing to read the ticket and terms and conditions it is a great savings and a great flight. The airline was clean, efficient, on time. And, I would like to throw out a big Thank You to the U.K. for a job well done. Read the agreement. They are not kidding about luggage size, etc. Read and save.”

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Posted 7 years ago

“On time no fuss transport”

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Posted 7 years ago

“I booked a short break in Prague with EasyJet Holidays. In the past I have done it all DIY but because of the short notice decided to use this option, mixing and matching, flights, hotel and transfers. This is a budget airline so you can go basic or upgrade. We went up front with extra leg room. The flight was a bit roudy with several stag parties on board. Even at 6 am. Well done to the chief steward for keeping them in check. Our choice of hotel was a good one. Bright and clean with a good breakfast. Near to all the must see places. There was a bit of a hiccup with our pre booked taxi. He was not on time but claimed he had been in the airport all the time. This was made up for by our return driver who was excellent.”

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Posted 7 years ago

“they didn't make me happy on my last trip back to edinburgh. the plane was 2 hours late than scheduled from Berlin. no proper information was given.”

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Posted 7 years ago

“Easy luggage drop being very straight forward. Pity about long queues from adjacent check in which hampered easyjet clients but your staff were on hand to assist.”

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Posted 7 years ago

“good airline always good prices. seats not that comfortable and foods always run out.”

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Posted 7 years ago

“Right flights at the right price”

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Posted 7 years ago

“Helpful and supportive”

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Posted 7 years ago

“easy to make booking no limit on weight of hand luggage cheap”

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Posted 7 years ago

“Quick and affordable flights from London to Edinburgh. I was happy with the service provided.”

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Posted 7 years ago

“Plain and simple - pathetic. Rubbish claims process and terrible customer services representatives.”

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Posted 7 years ago

“The website was easy to navigate. The flights were purchased at a very competitive price and were at good times of the day”

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Posted 7 years ago

“Very competitive price point and advanced technology for checking in luggage with their automated bag drop system really took the stress out of flying home quickly.”

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Posted 7 years ago

Easyjet is rated 1.9 based on 381 reviews