Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 381 Reviews

21 %

of reviewers recommend Easyjet

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1.9

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they hide fees. Charge your low fee for ticket. But at the counter they double the price with monkey policy.”

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Posted 2 years ago

“I was supposed to be flying back to Gatwick today and then another Easyjet connecting flight back to Spain. The flight from Turkey was delayed by over an hour as it had been over booked and overloaded before leaving Gatwick. The staff were rude and laughed when asked to leave the plane first or risk missing my connecting flight. I did miss my other easyjet flight and was charged another £110 for a flight the following morning. Apparently this is Easyjet policy. I explained also that I had had a stroke 4 weeks before and now had run out of medication. It went in one ear and out the other. I will never use this service again. Signed absolutely disgusted.”

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Posted 2 years ago

“Two fight delays in 4 days with EasyJet Manchester/Malta service! Delays happen but lack of information is frustrating and annoying! There is obviously a staffing problem on this route so best avoid it and use one of other airlines that offer a service between Manchester/Malta.”

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Posted 2 years ago

“Yet again our package holiday was cancelled 16 days before we were due to go got email saying flight cancelled eventually after a phone call I was told whole holiday was cancelled. It’s happened on quite a few occasions I would not recommend this holiday/airline whatsoever awful.”

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Posted 2 years ago

“Charged E 29 each for two cabin bags on the return fight. However, no problem with the bags on the outgoing flight.!!! Check-in staff at Alicante airport are appalling threatening to stop you getting on the flight unless you pay! With 150 people in the queue behind you and with a now hysterical wife and daughter, of course you pay, even when you can prove that at least one of the bags is within the approved limits. Flights delayed and no food available on both outbound and inbound service and overcharged on the bags not a great experience!”

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Posted 3 years ago

“Disgusting customer service. Made us pay €29 to take a cabin bag on that clearly for their required dimensions simply because it had wheels. This is on top of our ticket saying we can take a cabin bag on. The staff looked like they were on commission to get extra money from the passengers. Horrible business and the way they spoke to my wife was diabolical.”

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Posted 3 years ago

“There is a racist spanish woman on easy jet at tenerife airport south. That picks out people of colour in line and accusses them of having a fake passports. Calls the Police on them, who then detain them for two hours. She will wait till the gates close after which she will reappear and say she can not fly you as easy jet will get sued. She will make up all sorts of accussations to fit her agenda. She was working on 10/04/2022 easy jet flight at 10pm bound for Gatwick 02.20pm. She did this to my patner who had a 1 year old and a 7 year autistic girl only because they were black. We are going to sue Easy jet.”

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Posted 3 years ago

“If you want to destroy your holiday, book with this company. Dont be fool by the cheap price, you will pay much more at the end of the day.”

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Posted 3 years ago

“Complete and utter rubbish. Customer service is useless. When I tried to change my booking, I was told I'd have to pay more for a flight that I wanted to change to, since new customers get a lower price than existing customers. As the flight I wanted to change to was the exact same price for new customers as the flight I booked I can't at all understand how this is justified. Choose literally any other airline.”

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Posted 3 years ago

“2 hour easyJet queues! Holiday ended with an abusive overworked cabin crew member showing no care when addressing or reminding customers. One passenger was clearly recovering from an injury but this did not deter an impolite, impatient and resentful member of staff.”

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Posted 3 years ago

“If you want your holidays to get spoiled even before it starts make sure you book ur flight with EasyJet. As the name suggest it's easy for them to do anything e.g rip you off for every single bag u carry, talk down to you like you are some kind of dust on the floor, no respect from ANY members of staff whether its ground staff or air crew just awful. I personally think it pains them so much to be pleasant to their passengers. The HR Dept has some serious reevaluation to do with their recruitment as this is not what customers expect or want to be treated after paying money for the service. Maybe their policies are cheap flight but also cheap service and they do follow that without fail. I have travelled so many countries but NEVER EVER encountered such rude and bad mannered staffs in my entire life. So appalled by the whole experience. My first time with easyjet but also my last time with them. I would rather pay more money and get the respect and service my whole family deserves. After the pandemic, one would think thank God they got their job back and now they will value and cherish that job and go above and beyond to keep the airline afloat and to succeed but blimey they are hell bent to do the opposite. They dont respect their own jobs so how can they respect their customers. I wouldn't be surprised if this airline gets a reputation of being tacky, cheap and disgustingly staffed. I am so shocked that I still cant believe how people like these lots got a job in the airline. Piece of advise for HR, put some more effort into screening your staffs when recruiting as they are meant to uplift and represent your brand not tarnish and bring it to the floor which let me tell you they are doing a fantastic job at that......for now airline to be avoided at any cost unless u like to be pushed around and mistreated”

Helpful Report

Posted 3 years ago

“My flight was cancelled due to the weather conditions and they informed the cancellation of the flight just 10mins before flight departure. Instead of helping us get another flight, they told us to go back to departure gate and no one was even there on the gate. And then we were told to rebook our flight online and then we were just told to leave the airport which took around 2hrs due to the security. I saw the departure of so many flights which were scheduled just within 1hrs of my flight. They could have delayed my flight maybe or at least assisted in rebooking but they chose to do nothing. Amidst this chaos, where I was still processing what was happening, I rebooked the wrong flight and I have been trying to contact the customer service but guess what no one is responding. There's no customer service at airport and they don't respond online. Wouldn't recommend the flight to anyone.”

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Posted 3 years ago

“Very poor service. Managers don’t call you back. Wanted to change travel dates for my brother due to Covid. We have been calling easy jet for last 6 days and no response”

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Posted 3 years ago

“Just don't fly with them under any circumstances. Not more to say.”

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Posted 3 years ago

“Stay clear”

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Posted 3 years ago

“I had the misfortune to book a flight with Easy Jet from Amsterdam to Glasgow on the 29th November 2021 and although I arrived with plenty of time to make the flight I was denied boarding by the 3 staff representing Easy Jet but employees of the Menzie Company presumably a company that outsources at Amsterdam Airport.I am a seventy one year old woman who at time of boarding was unaware that I had to fill out a passenger locator. I attempted several times to do this, but it would not accept my US country code or telephone number. I initially talked to a young lady with brown hair who appeared to be somewhat of a novice I asked if I could get help filling out the form and she told me she could not help me. I asked for her name, she asked why and I said to make a complaint and she refused to give it to me subsequently I asked if there was anyone from management and her colleague made it known that she was in charge she also refused to give me her name by this time approximately 20 minutes had elapsed and a steady stream of people were boarding. At this time a young man approached with the same dilemma he attempted for at least 20 minutes to fill out the form unsuccessfully. the young lady who had identified herself as being the person in charge approached him and offered to help him and voila she had solved his problem and he was able to board. When I asked how she could she help him and not me she said I only had to press one button for him as neither she or her colleague even attempted to help me who knows how many buttons they would have to press to assist me. Now over 40 minutes have elapsed and its obvious no one is going assist me there was one more lady obviously more seasoned I asked if they were Easy Jet employees she responded no they worked for a company called Menzie I asked why no one would help and she retorted everyone else managed to do it. I knew at this point it was futile to even hope that anyone of the three unnamed individuals would help at this point the more seasoned lady said you cant stay here I said I have no intention of staying here but I am missing documents after checking they eventually found them on a clipboard. I feel strongly that I was discriminated against perhaps if I had been a male in my twenties blond hair and blue eyed I would have faired better. I did mention that they were in the business of customer care but doing a very poor job.I am sure all of these checkpoints are recorded for security purposes that will tell its own tale. Alas my ordeal was not over I had arrived in Amsterdam from Istanbul yet the purpose of me returning to Glasgow was to come back to Amsterdam the following day as I had originally booked through a.s.a.p. travel my return journey to the united states and as I was unable to just reconnect on the second part of the journey now I am detained at passport control because I have no address in Amsterdam. They were somewhat baffled at my story I was exhausted that took another 2 hours to speak to supervisors and finally they allowed me to re-enter the departure building to attempt to change my ticket as there was no longer time to return to Glasgow as the flight to the USA left from Amsterdam at 10.a.m I was directed to T6 passenger transfer where I was fortunate enough to encounter a wonderful KLM employee who went above and beyond changing my flight (The same flight I was booked on for the following day but only if I started my journey in Glasgow) the cost to do this was $500.00 US Dollars but wait there is more now I have to get another Covid test cost $100 US because now it has to be a test done within 24 hours. There are two hotels in Amsterdam Airport ( I am unable to leave the Airport)one was fully booked the other had availability for a cost of $140.00 total out of pocket expense $740.00 plus my Easyjet ticket why? Because the employees who represent Easy Jet discriminated against me and showed absolutely no compassion for an elderly person.I strongly recommend a course in customer relations and reimbursement of the additional expense incurred by unhelpful staff. I suffer from high blood pressure and Chronic COPD and this was a tremendously arduous and stressful event that could have resulted in very serious health issues. I strongly recommend some intensive training in the art of customer service if you wish to have repeat customers. Here is there unsatisfactory response that did not address any of my issues: Dear Philomena, Thank you for contacting easyJet. I am sorry to know about all the inconvenience you had to go through which might have been frustrating for you. I can understand that my words would not be enough for the discomfort you had to go through. I am sorry for the painful experience you had to face at the airport. I can only imagine the stress this entire episode may have caused you specially given your health issues. I can understand your situation that you were not given enough assistance at the airport. Please note that we always tend to provide memorable experience to all of our customers and strive to treat all of our customers equally. However, I would like to highlight that as investiagted we have found that you were unable o fill the PLF [Passenger Locator Form]because of which you were not allowed to board as we always advise our customers to prepare all the mandatory documents before flying to avoid any sort of chaos and can enjoy their travel as planned. In addition to this, we are unable to refund or compensate any sort of amount regarding the covid test that you will be required to take again. Be assured that I will surely share your valuable feedback to the relevant team and they will look into this matter for you as we do not wish that any of our customers go through this kind of inconvenience. I hope this one off instance would not deter your future plans with us. Thank you for your time and understanding. Kind regards, Alisha This was my second trip with Easy Jet that I never boarded is there a pattern here???”

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Posted 3 years ago

“5 hours delayed and 1 hr on the runway waiting for a gate . Flight from Bordeaux to Lisbon. Worst airline . FA were nice ! Gate busy we waited for three other planes to deplane and board first ..”

Easyjet 1 star review on 3rd January 2022

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Posted 3 years ago

“Disgusting I would pay people to not buy their tickets. The most irresponsible airline possible. I would be delightful if I could rate them in negative infinity. They use same airlines but they make us take a test and face immigration for one hour transit. I missed my flight with a conneting one which costed almost 300 pounds in total. There was no prior instructions for taking covid tests, airport testing center was closed and I am double vaccinated with a booster still made me miss my important travel. Disgusting who pays for their lousy mistakes!”

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Posted 3 years ago

“Flug von Berlin nach Tel Aviv am 26.12.22. Am 24 habe ich nachgefragt, ob der Flug annulliert wird, da Isreal keine Touristen einlässt. Kein Problem war die Antwort, Geld in 7 Tagen und Email-Bestätigung. Es kam keine Bestätigung, die Mails für den Checkin des Fluges bekam ich weiterhin, online ließen sich weiter Flüge buchen. Ich war unsicher, ob alles klappt. Auf meinem Easyjet-Buchungskonto war der Flug nicht mehr auf zu rufen. Gutes Zeichen? Am 26.12. dann der Schreck: Der Flug ist regulär gestartet! Weiter keine Mail, kein Geld. Ein weiterer Anruf hat dann alles aufgeklärt. Aber so etwas kostet Nerven. Ich vermute dass EasyJet bis zuletzt hofft, dass ich umbuchen, um den Flug nicht verfallen zu lassen. Nur das hätte mir nicht geholfen...”

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Posted 3 years ago

“I booked 2 tickets 28th Dec on Easyjet Gatwick to Geneva to go to France for New Year. I booked Easyjet insurance in case things went wrong and I could not go. I am a flightclub member and TYPICALLY spend thousands a year on Easyjet flights. France banned UK residents from coming to France so now we cant go - we are not allowed - IT IS ILLEGAL! EASYJET WILL NOT REFUND THE FLIGHTS AS IT IS TO GENEVA (AIRPORT IS SWISS & FRENCH) AS ITS NOT FRANCE!!!! EASYJET INSURANCE CLAIMS THEY DO NOT COVER THIS EITHER. HENCE THIS REVIEW - I booked Easyjet to try to help them after their pandemic woes - with insurance in case it went wrong. Easyjet are not doing the right thing and refunding flights when a country tells you "YOU ARE NOT ALLOWED TO COME HERE!!" This is completely outrageous behaviour for any Easyjet customer who has booked in good faith - They are showing the ultimate bad faith to their customers. I spoke to Flightclub customer service who told me I could have a voucher. But with insurance I would have to call the insurance number to get a refund. After a few days i got thru to Insurance who told me my insurance did not cover governments telling me I couldn't go to their country! I then called Flightclub back who then said no voucher was available as I was flying to Geneva - not directly into France! So all I could get back was my taxes! This is completely dodgy and so "below the belt" that it means you cannot trust Easyjet - they used to be like this but had been better - I tried to support them - and they have kicked me in the teeth. If you are in a similar situation please complain as this is outrageous behaviour!”

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Posted 3 years ago

Easyjet is rated 1.9 based on 381 reviews